I ran it again - hope it has everything: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 10:46:50 PM, on 2/13/2011 Platform: Windows Vista SP2 (WinNT 6.00.1906) MSIE: Internet Explorer v8.00 (8.00.6001.19019) Boot mode: Normal Running processes: C:\Program Files (x86)\Windows Sidebar\sidebar.exe C:\Program Files (x86)\Microsoft Office\Office12\ONENOTEM.EXE C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe C:\Program Files (x86)\iTunes\iTunesHelper.exe C:\Program Files (x86)\HP\QuickPlay\QPService.exe C:\Program Files (x86)\Common Files\PC Tools\sMonitor\SSDMonitor.exe C:\PROGRA~2\Webshots\webshots.scr C:\Program Files (x86)\Hewlett-Packard\Shared\hpqToaster.exe C:\Program Files (x86)\Mozilla Firefox\firefox.exe C:\Program Files (x86)\Trend Micro\HijackThis\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Pavilion&pf=laptop R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Pavilion&pf=laptop R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Pavilion&pf=laptop R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = R3 - URLSearchHook: AGSearchHook Class - "0BC6E3FA-78EF-4886-842C-5A1258C4455A> - C:\Program Files (x86)\AGI\common\agcutils.dll F2 - REG:system.ini: UserInit=userinit.exe, O1 - Hosts: ::1 localhost O2 - BHO: (no name) - "02478D38-C3F9-4efb-9B51-7695ECA05670> - (no file) O2 - BHO: HP Print Enhancer - "0347C33E-8762-4905-BF09-768834316C61> - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll O2 - BHO: AcroIEHelperStub - "18DF081C-E8AD-4283-A596-FA578C2EBDC3> - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - "3CA2F312-6F6E-4B53-A66E-4E65E497C8C0> - C:\Program Files (x86)\AVG\AVG10\avgssie.dll O2 - BHO: NCO 2.0 IE BHO - "602ADB0E-4AFF-4217-8AA1-95DAC4DFA408> - (no file) O2 - BHO: Google Analytics Opt-out Browser Add-on - "75EF13CE-B59E-41ba-8A5A-A944031BD8B4> - C:\Program Files (x86)\Google\Google Analytics Opt-Out\gaoptout.dll O2 - BHO: SSVHelper Class - "761497BB-D6F0-462C-B6EB-D4DAF1D92D43> - C:\Program Files (x86)\Java\jre6\bin\ssv.dll O2 - BHO: Windows Live ID Sign-in Helper - "9030D464-4C02-4ABF-8ECC-5164760863C6> - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll O2 - BHO: McAfee SiteAdvisor BHO - "B164E929-A1B6-4A06-B104-2CD0E90A88FF> - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll O2 - BHO: Java(tm) Plug-In 2 SSV Helper - "DBC80044-A445-435b-BC74-9C25C1C588A9> - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll O2 - BHO: HP Smart BHO Class - "FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856> - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll O3 - Toolbar: (no name) - "7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA> - (no file) O3 - Toolbar: (no name) - "CCC7A320-B3CA-4199-B1A6-9F516DD69829> - (no file) O3 - Toolbar: McAfee SiteAdvisor Toolbar - "0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064> - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles(x86)%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start O4 - HKLM\..\Run: [UCam_Menu] "C:\Program Files (x86)\CyberLink\YouCam\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\CyberLink\YouCam" update "Software\CyberLink\YouCam\1.0" O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe O4 - HKLM\..\Run: [HP Health Check Scheduler] c:\Program Files (x86)\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe" O4 - HKLM\..\Run: [WirelessAssistant] C:\Program Files (x86)\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe O4 - HKLM\..\Run: [QPService] "C:\Program Files (x86)\HP\QuickPlay\QPService.exe" O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe" O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" O4 - HKLM\..\Run: [AVG_TRAY] C:\Program Files (x86)\AVG\AVG10\avgtray.exe O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime O4 - HKLM\..\Run: [SSDMonitor] "C:\Program Files (x86)\Common Files\PC Tools\sMonitor\SSDMonitor.exe" O4 - HKCU\..\Run: [Sidebar] C:\Program Files (x86)\Windows Sidebar\sidebar.exe /autoRun O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE') O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files (x86)\Microsoft Office\Office12\ONENOTEM.EXE O4 - Startup: Webshots.lnk = C:\Program Files (x86)\Webshots\Launcher.exe O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200 O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~2\Office12\EXCEL.EXE/3000 O9 - Extra button: (no name) - "08B0E5C0-4FCB-11CF-AAA5-00401C608501> - C:\Program Files (x86)\Java\jre6\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - "08B0E5C0-4FCB-11CF-AAA5-00401C608501> - C:\Program Files (x86)\Java\jre6\bin\ssv.dll O9 - Extra button: Send to OneNote - "2670000A-7350-4f3c-8081-5663EE0C6C49> - C:\PROGRA~2\MICROS~2\Office12\ONBttnIE.dll O9 - Extra 'Tools' menuitem: S&end to OneNote - "2670000A-7350-4f3c-8081-5663EE0C6C49> - C:\PROGRA~2\MICROS~2\Office12\ONBttnIE.dll O9 - Extra button: Research - "92780B25-18CC-41C8-B9BE-3C9C571A8263> - C:\PROGRA~2\MICROS~2\Office12\REFIEBAR.DLL O9 - Extra button: Show or hide HP Smart Web Printing - "DDE87865-83C5-48c4-8357-2F5B1AA84522> - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll O13 - Gopher Prefix: O16 - DPF: "D27CDB6E-AE6D-11CF-96B8-444553540000> (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab O16 - DPF: "E2883E8F-472F-4FB0-9522-AC9BF37916A7> - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab O18 - Protocol: dssrequest - "5513F07E-936B-4E52-9B00-067394E91CC5> - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll O18 - Protocol: linkscanner - "F274614C-63F8-47D5-A4D1-FBDDE494F8D1> - C:\Program Files (x86)\AVG\AVG10\avgpp.dll O18 - Protocol: sacore - "5513F07E-936B-4E52-9B00-067394E91CC5> - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll O18 - Protocol: wlpg - "E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324> - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll O23 - Service: AG Windows Service (AGWinService) - Unknown owner - C:\Program Files (x86)\AGI\common\win32\PythonService.exe O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing) O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG10\avgwdsvc.exe O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files (x86)\Bonjour\mDNSResponder.exe O23 - Service: Com4Qlb - Hewlett-Packard Development Company, L.P. - C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\Com4Qlb.exe O23 - Service: @dfsrres.dll,-101 (DFSR) - Unknown owner - C:\Windows\system32\DFSR.exe (file missing) O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files (x86)\HP Games\My HP Game Console\GameConsoleService.exe O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files (x86)\Hewlett-Packard\HP Health Check\hphc_service.exe O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files (x86)\Hewlett-Packard\Shared\hpqwmiex.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files (x86)\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe O23 - Service: McAfee SiteAdvisor Service - McAfee, Inc. - c:\PROGRA~2\mcafee\SITEAD~1\mcsacore.exe O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing) O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing) O23 - Service: PC Tools Startup and Shutdown Monitor service (PCToolsSSDMonitorSvc) - PC Tools - C:\Program Files (x86)\Common Files\PC Tools\sMonitor\StartManSvc.exe O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: QuickPlay Background Capture Service (QBCS) (QPCapSvc) - Unknown owner - C:\Program Files (x86)\HP\QuickPlay\Kernel\TV\QPCapSvc.exe O23 - Service: QuickPlay Task Scheduler (QTS) (QPSched) - Unknown owner - C:\Program Files (x86)\HP\QuickPlay\Kernel\TV\QPSched.exe O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files (x86)\CyberLink\Shared Files\RichVideo.exe O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing) O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @%SystemRoot%\system32\SLsvc.exe,-101 (slsvc) - Unknown owner - C:\Windows\system32\SLsvc.exe (file missing) O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing) O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing) O23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. - C:\Program Files (x86)\Common Files\supportsoft\bin\ssrc.exe O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing) O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing) O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing) O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing) O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing) O23 - Service: XAudioService - Unknown owner - C:\Windows\system32\DRIVERS\xaudio64.exe (file missing) -- End of file - 12673 bytes

What version of IE is installed? How many add ons are installed? Are a lot of tabs open in IE when you get the High Memory usage of IE pop up? To find out what version of IE is installed, click Help in the browser in the window that opens click "About Internet Explore" that will tell you the version. "Ideally Internet Explorer should not use a whole lot of memory, but under certain specific circumstances, you may encounter Internet Explorer excessive memory usage problems. MS hasn't done much about these even after accepting them as bugs. Here's an insight to these problems and their resolutions." Read more: http://www.brighthub.com/computing/windows-platform/articles/53127.aspx#ixzz1I2T39oNe "IE7 has several unique excessive memory usage problems. The most common one amongst these happens to be the IE7 memory leakage problem with the growing number of tabs. It is observed that the memory used by IE7 whenever a new tab is opened, grows, but whenever the tab is closed, the used memory doesn't get freed-up. As a result, with the increase in number of tabs, the size of the memory grows bigger and bigger and after a while IE eats up excessive memory, freezes and finally crashes." Read more: http://www.brighthub.com/computing/windows-platform/articles/53127.aspx#ixzz1I2TEQXqe The memory usage of IE will adjust, depending on the page under process. You need to monitor the resources utilized by IE, and in case you feel that a lot of memory is being used the very moment IE is launched (ideally memory usage grows as you open more tabs, download data, or try to attach data to emails and perform other operations such as audio or video streaming), it is probably due to the fact that IE is loading with plenty of add-ons. When you consider the memory utilized by IE under normal circumstances, IE running without add-ons eats up 10-25 times lesser memory than it does with add-ons enabled. Read more: http://www.brighthub.com/computing/windows-platform/articles/53127.aspx#ixzz1I2WncvA5

We lived in the DC area before we left to Nicaragua! CRV did very well in the snow. The AWD (All wheel drive) is automatic, you do not control it, and only comes on when it is needed. The CRV does not use any special tires. Be aware with AWD cars that all tires must have the same tread depth!! So after 15000 miles u have to replace 1 (flat tire) you have to have it within the same tread depth as the others!! They can shave a new tire down to match the other 3 for a small fee---doing that now thru tirerack for my CRV. DC was hit by a snowstorm shortly after we got our CRV--more of freezing rain than anything.....but the streets were a mess.....Was funny (and frustrating) to see people with their high end sports cars--with sports tires...going no where!!!! Made for some dangerous situations!!

Clarification/Correction to my previous post... I happened to be at Costco today and I visited the cell phone kiosk to ask some questions. Here is what I found out: 1. Within the "trial period" you can return any phone and get a different one from the same carrier. The length of this trial period varies depending on the carrier, but seems to be in the range of 14-30 days. 2. Within the first 90 days, you can return any phone (by mail) that has a problem/defect and get a replacement or refund from Costco. (Getting a refund from Costco for the phone does not get you out of your contract with the carrier.) 3. If you want a different phone after the trial period is over, it would be up to the carrier whether to agree to that...no guarantees. 4. All phones come with the standard 1-year manufacturer's warranty. Conclusion: 1) In terms of warranty/exchange, Costco offers about what a stand alone cell phone store does, aside from the 90 day refund/exchange through Costco, and 2) Costco seems to offer better deals for your money.