Windows-corrupt file

16 years ago

Greetings to all Computer Forum gurus who offer your knowledge to assist those of us getting beat up by our computers.

While I am not a new Garden Web'er, This is my first time here on your forum.

I am on my HP Pavillion dv9000 right now, my problem is on my HP Media Center PC m7470n

The error message is as follows

Windows - corrupt file

C:\Documents and Settings\ All Users\Application Data\ Norton\(OC55C096-OF1D-4F28-AAA2-85EF591126E7)SRTSP\SrtETmp is corrupt and uneadable. Please run the Chkdsk utility.

I have run the disk cleanup still have the problem.

I have tried to restore even going back over a month and it fails to restore.

Can still navigate the internet, but my email refuses to open and the exclamation point as well as the error messages stay on the screen.

Anybody familiar with this problem?

Thaks for reading this far and bunches of thanks n advance for any advise on how to tame this beast !

Lee

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Comments (7)

zep516
16 years ago
See link that's all I can find on the error.

It looks like a Norton Anti Virus issue. Do you Norton Anti Virus installed?

Here is a link that might be useful: -Norton/Corrupt-file-message
leeslines
Original Author
16 years ago
yes I have Norton 360 installed with 341 days left on subscription.

Thanks for the link
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zep516
16 years ago
Ok.

You may consider uninstalling Norton and reinstalling it if you have it on disk. If the other instructions fail to produce results.

See link for those instructions.

Here is a link that might be useful: symantec.com
grandms
16 years ago
Disk cleanup that you ran is not the same as Chkdisk. Open My Computer and right click on C drive. Select the Tools tab and then Error Checking>Check now. Select both "automatically fix. . . . ." and "scan for and attempt. . . .". Click Start. You will need to restart for the scan to run, and it will take some time to complete.
leeslines
Original Author
16 years ago
Thank you !
As soon as the back up is done, I'll go that route.
I tried to let Norton fix it first, I'll know before night fall I hope .........
leeslines
Original Author
16 years ago
My hat goes off to both of you as I extend as much kudus as are possible via the internet !

Thank you very very much !

Like I said, I ran the Norton One Click Support, let it do the comprehensive scan and still had the corrupt file.

I then did the Chkdisk and after it ran its course, I'm up and running again, no error messages AND Outlook Express opened and is running normal. I did loose all mail in the incoming folder, but I needed to weed that out anyway.

Thanks again .
Lee
grandms
16 years ago
Glad it worked for you. Come back more often. You'll learn a lot just by lurking here, and maybe you can help someone, too.

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Windows-corrupt file

Comments (7)

zep516

leeslines
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Windows-corrupt file

Comments (7)

zep516

leeslinesOriginal Author

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zep516

grandms

leeslinesOriginal Author

leeslinesOriginal Author

grandms

COMPANY

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leeslines
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