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Zone Alarm - conflicting messages

juneroses Z9a Cntrl Fl

13 years ago

I need guidance on conflicting Zone Alarm messages. My question is: do I or don't I have a working Zone Alarm firewall?

When I mouse over the ZA icon in the Start Panel, it says "ZoneAlarm Your computer is protected". The version is 11.0.000.018. When I manually try to update it, it reports that it is updated.

However, I happened to open FF 20.0.1/Tools/Add-Ons/Extensions and noticed that ZA is greyed out and it says "ZA Security Engine is incompatible with FF 20.0.1". The Security Engine is 1.5.393.18 (disabled).

Meanwhile, I've re-enabled the Windows firewall as a precaution.

If the ZA is non-working, I'd appreciate suggestions on a compatible free replacement.

Many thanks.

COMPUTER: Win XP with SP3, wired WPA router, MSE, MAM, SAS, Spyware Blaster, Spybot S&D, All software basically updated.

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Comments (2)

mikie_gw
13 years ago
I don't know zone alarms well, nor firefox too well, its not my normal everyday browser. But I do know that firefox will disable any 'Plug-ins, Add-ons, Extensions, etc that are incompatible with it.

This does not mean ZoneAlarms is not acting as firewall. It only means that whatever plug in for some kind of added protection beyond the normal firewall rules isn't working.

Might possibly be you could uninstall zone alarms completely somehow, and reinstall it completely fresh... hopefully zone alarms is smart enough it would recognize the particular plug in isn't compatible with current firefox versions and not install that plugin, but perhaps maybe a different one.
I'm just guessing.. I really don't have much respect for zone alarms from years ago experiences and don't know if they have code writers that would check compatibilities now or not - but for something as popular as firefox they certainly should.

This post was edited by mikie on Wed, Apr 17, 13 at 23:51
luis_pr
13 years ago
It may be a general warning but it is unclear; probably referring to the ZA Toolbar only since that is the browser's Add Ons Manager.

In the Add Ons Manager, the window where you saw the message, I usually look to the right of the message for a button that says "REMOVE". If that message has no buttons, I consider it a warning. If it does say "REMOVE" then it needs to be researched. Sometimes you can post a message in Zone Alarm's Support Forum and they may respond quickly with a fix.

I too got the message when I looked but there was no Remove Button and ZA remained active.
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Its ba a a ccckkk! It came back a couple days ago, but I haven't had time to do anything about it until today. I checked out every thing I could find that was even remotely connected to ZA Help/ Support forums. Most of what I found had to do with wireless stuff. I have nothing wireless. I found a reference to the new ZA version that was supposed to fix the problem, but no link to where to get it. So Google to the rescue; I googled "latest version of Zone Alarm" and got it at Major Geeks. Version 9.3.014.000, the one Zep mentioned. I downloaded it. No problem, did the restart, and there it was again. I shut down. Still there. At this point I guess I will choose the Internet Zone and hope it goes away. I know RC has said many times, and again in this thread, not to allow the Trusted Zone if you don't know what it is. Any last minute suggestions/advice before I hit the ok button? TIA Sue
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I will rephrase. If your most recent install or update of an Adobe product came directly from the Adobe site, then I would view that as a trusted source and I would tell Zone Alarm to allow it. That's just my opinion. If that doesn't work for you then I would get in contact with ZA and find out how to get ZA to do what you want. On the other hand, if your most recent install or update of an Adobe product did not come directly from the Adobe site then it's possible that whatever you put on your computer is infected and Zone Alarm is trying to warn you. I would be very suspicious of installing anything related to Adobe from any source other than the Adobe site. So tell us...where did your most recent install or update of an Adobe product come from?
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