If she can find the factory restore disks, you just stick it in and press whatever key it says on the screen. Nothing else needed, it'll be back to factory with the bundled software and all. If she has a XP disk, look on the case for a Product Key sticker. I think now you an only go into safe mode without her login password. At least that's what a password protected computer is supposed to do, not open up windows without it.

what kind of antivirus and sypware protection do you have on your pc and is is fully updated and have you run scans. The things you describe can occur from some types of infections. Lets run some free scans and make sure you are clean. Get superantispyware free and install, udate, run full scan let it clean what it finds. SUPERAntiSpyware next run this online virus scanner FREE Online Virus Scan run ATF Please download ATF Cleaner by Atribune from http://www.atribune.org/index.php?option=com_content&task=view&id=25&Itemid=25 . Save it to your Desktop. Run ATF Cleaner * Double-click ATF-Cleaner.exe to run the program. * Click Select All found at the bottom of the list. * Click the Empty Selected button. * Click Exit on the Main menu to close the program. * Shutdown/restart the computer. http://www.atribune.org/index.php?option=com_content&task=view&id=25&Itemid=25 Please download Malwarebytes' Anti-Malware to your desktop. * Double-click mbam-setup.exe and follow the prompts to install the program. * At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. * If an update is found, it will download and install the latest version. * Once the program has loaded, select Perform full scan, then click Scan. * When the scan is complete, click OK, then Show Results to view the results. * Be sure that everything is checked, and click Remove Selected. Malwarebytes' Anti-Malware I really do not like the use of registry cleaners, if not done properly they can cause serious damage. Therefore I can not suggest their use to anyone other than a registry specialist. Do those steps please and let us know how things are.

cheryl if you want to try to make sure you are totally clean I can have you go to one of the pro security forums and we can help you there with some other special programs. We have had really good luck getting this wiped out. Recently this infection has added components including rootkits and you may have one of the latest versions. HijackThis Logs go there and start a new thread asking for help with the antivirus xp infection, tell Corrine I sent you. The team there work together to get you cleaned up.

Honestly the best method these days for bookmarks to be sure you have them available at all times no matter where you are is to use xmarks, it saves all your bookmarks and sycns them between computers and it provides a webpage with all your bookmarks so you can access them from any pc anywhere. You can restore one or all. You can still make the occasional manual backup file if you want but using xmarks for recovery or to set up your bookmarks on a new pc is so so fast and easy. Here is a link that might be useful: xmarks