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Problem upgrading Malwarebytes AM

14 years ago

My update on MBAM was 88 days old so was trying to update. It read updating to V1.60.01.1000. I'm using XP, SP3 with AVG.

I am getting error message "An error occurred while trying to copy a file. The source file is corrupted. I tried it 2 x. I used the program home page update box or whatever it's called.

Need some guidance and maybe a safe link. Thanks a bunch, I think I'm paranoid.

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Comments (13)

owbist
14 years ago
I would uninstall and then start over. Here is a link to Malwarebytes on Filehippo and they are very reliable, used 'em for years. Or the equally safe Majorgeeks site
DA_Mccoy
14 years ago
O is correct. Use REVO in advanced mode to remove it. If REVO finds any orphaned files, folders or registry entries, select and delete them.

DA
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The more I think about it, without an emotional or 'girlie' response, the more I CANNOT believe GW would be allowing malware knowingly! If they have a sponsor ad with it in it, I hope they will do all they can to dispense with it and those responsible for it!! Cyber *intrusion* is a reality I'm afraid and most of us will encounter some level of it if we are actively using our computers. The most we can do, is make sure our protection is always updated (I failed to do that on one) and that we take the next step from 'free' to a more advanced protection (I've done that) and be sure we have them properly registered when we go that next step (failed to do that with Malwarebytes, as I mentioned before). As I pointed out, Malwarebytes did not proactively 'block' the IP I detailed above until I not only had gone the next level, but registered it then BINGO--there it was!!!
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I like the new version. Have put it on several computers and had no problems. Perhaps try uninstalling it from control panel and then when all is done, run its cleanup uninstall tool. Restart computer before reinstalling it. Here is a link that might be useful: http://downloads.malwarebytes.org/file/mbam_clean
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I do not know what is going on but you appear to have a windows installer problem, this problem usually occurs during the installation of the printer, please take a look at the link provided but don't do anything yet. Do you have the disk that came with the printer? When did you install the printer? What appears to be going on is when you reboot the (windows installer) is trying to install the printer or something and it's asking for the disk -- I have no clue why. If you have the disk What we could do is to reinstall the printer software from disk. Or we could run the (windows installer clean up utility) when you answer the questions have better Idea as what to do. Here is a link that might be useful: hp
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Hi Katlin It's time you move to a Malware removal forum. Running automated tools like that and hoping something sticks is not the best approach. You need to visit Landzdown forum. Post the required log files and then a determination of the infection is diagnosed, then the right tools will be used. I'm starting to get worried TDSS Killer is no toy, TDSS Killer is a rootkit scanner. Rootkit scanners have to be used with caution as they generate false positives. From your post: Threats detected Locked file Service: swenum medium risk I clicked on Delete . To sum things up: A locked file or service does not necessarily mean a threat. "Object is locked skipped" or "Access Denied" notations in an anti-virus/anti-malware scan are not uncommon. Some files and services are locked by the operating system or running programs during use for protection, so scanners cannot access them. When the scanner finds such an object, it makes a note and then just skips to the next one. That explains why it may show as "skipped", "locked" or "Access Denied" in certain anti-virus or anti-malware log scan reports. These types of detections are normal and not usually malware related so there is seldom a need for concern. File path: C:\WINDOWS\system32\DRIVERS\swenum.sys The file swenum is a trustworthy file from Microsoft. The swenum.sys process is part of Microsoft Windows and should not be deleted or prevented from loading each time Windows loads. Doing so could cause errors or Windows to stop working. Because the swenum.sys file is a Windows Operating System file it is not recommend you download this file from any website. If this file is missing, it is likely other Windows related files are also missing, we suggest re-installing Windows to make sure your issue is correctly resolved. swenum.sys Plug and Play Software Device Enumerator Microsoft Corporation The file swenum.sys by Microsoft runs as a Windows kernel mode device driver named Software Bus DriverÃ¢ÂÂ. The other thing that can happen in Malware is that a System file like swenum can get infected, but you just can't go an delete a Microsoft file that's part of the operating system, at that point the file has to be cleaned or replaced. Before any other issues occur, please get to a forum, save any log reports that these scanners may have created. I'm hoping that it was not a Microsoft file, but from my experience it doesn't look good. Worried, Joe
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Terrapots
Original Author
14 years ago
Thanks for your reply. I figured I would have to uninstall it. But I missed a part -- what's REVO? Where do I get it, same place as the sites given by O? Sounds like a good tool. Anyone mentions registry and I panic.
bob414
14 years ago
You can get Revo Uninstaller from this MajorGeeks page.
Terrapots
Original Author
14 years ago
If you're still with me. I ran the REVO uninstaller. Went to Filehippo and downloaded the MBAM (before I restartd the computer, sorry). It restarted after download but now MBAm cannot be recognized in the folder. I get this message: The Name 'C:\Program Files\Malwarebytes' Anti-Malware\MBAM.exe' specified in thetarget box is not valid. Make sure the path & file name are correct. The original MBAM icon on the desktop is there and it is also listed in the list of programs but none of these can be installed or run. Should I run REVO again, that would be my guess but I'm good at confusion, my best feature.
owbist
14 years ago
Yes I would run Revo again but before trying another install I would use Windows Explorer to remove the MBAM folder you refer to.

You can open Windows Explore by
right click Start
click Explore
click the plus sign beside the C: drive and the sub folders will drop down below
click the plus sign beside Program files
look for and delete the MBAM folder

If access is denied then click the plus sign beside the MBAM folder
click on each sub folder then delete the contents from the right side of your window
then remove the empty folder.
DA_Mccoy
14 years ago
After using REVO if you have CCleaner installed this is one time I would suggest running its registry tool. On the CC report check only the entries that are dedicated to MBAM. No guessing. Allow the backup when offered.

DA
mikie_gw
14 years ago
A simple Virus might have disabled MBAM from working correctly. If you cant get working maybe Try it in safe mode or another user account.

Or superantispyware protable on a usb drive.
zep516
14 years ago
Could be an infection issue, so

Right-click on the mbam-setup.exe the file you download and rename to explorer.exe or winlogon.exe

Now Double-click on the renamed file and see if it installs that way.
Terrapots
Original Author
14 years ago
Thanks, I'll give those a try. I got really busy right now so I have to make time to do this again. Hopefully it's not a bad virus. It could be that I didn't shut down after the REVO.
Terrapots
Original Author
14 years ago
Im back. Majorgeeks has an ad "Before you download" Run a free scan for windows errors. Destroy Malware, remove spyware, repair windows registry. Is this recommended?

O, MBAM was not listed in the REVO list programs. I removed the named folder. Ready to try MBAM again.
zep516
14 years ago
NO! I would not install that. Tell us what error you get when you try to install, don't forget to rename it if it gives you an installing issue.
Terrapots
Original Author
14 years ago
Thanks for your help. Installed and ran MBAM with no problem. The old icon didn't get deleted when using the explorer. I just deleted it by right clicking. I got a new icon and also the install icon. Is it OK to delete that one now that I've installed. I always hesitate to delete some of these icons.

I really appreciated everyone's help. I was really worried I might have some really bad thing, whatever it was. I think I'm OK now. Thank you all.

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