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compumom_gw

lenovo-

15 years ago

Having consistent issues with my Lenovo laptop purchased sometime in 2010. The wireless connection dies as soon as it goes to sleep and you must reboot to reconnect. We've tried bypassing it, downloading new drivers and updating the bios, but to no avail. If anything, it's worse! The Lenovo Forum suggests that we aren't the only ones with this connectivity issue, so it's not just us!

I'm covered under warranty until March 2013, but it's not easy. Their LENOVO site won't allow me to enter all of the serial characters, it cuts me off before I'm finished. We've tried on Firefox and IE, but neither will work. There's no phone number to call for basic warranty tech support and their site connects to IBM and wants to send me to a repair station that obviously handles bigger machinery than a lowly laptop.

Can anyone offer suggestions? DH plans to call their Premium Warranty dept (in search of a contact method) after work tonight, but I'm frustrated. All I wanted a cheaper HP, but DH's consultant from work suggested this PIA that cost more. Sigh...

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