If you have not already try running a Malwarebytes scan, make sure you can up-Date malwarebytes too Please download Malwarebytes' Anti-Malware to your desktop click Here Double Click mbam-setup.exe to install the application. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. If an update is found, it will download and install the latest version. Once the program has loaded, select "Quick Scan", then click Scan The scan may take some time to finish,so please be patient. When the scan is complete, click OK, then Show Results to view the results. Make sure that everything is checked, and click Remove Selected. When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note) The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM. Copy&Paste the entire report in your next reply. Extra Note: If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately.

Thankis, PoohBear for answering. I have high speed access. I did reboot, and unplugged for a couple of minutes. It didn't seem to change anything. I have done a little more looking, and this is what I have found: I am recciving and sending emails ok. In OE,I went to tools, accounts and see that I have three accounts. They are Janet Type- mail Connection- any available mail.charter.net Type- mail Connection- LAN pop3 Type- mail(default) LAN The problem seems to be with the third account pop3. Under properties, servers for this account it simply says pop3 or smtp, instead of pop.charter.net, or smtp.charter.net like it says in the account Janet. My question, is it ok to delete the third account titled pop3? When I get the error message above, there is a box that flashes on the screen that indicates it is checking all three accounts, and the first two are ok. The screen flashes on so fast I had to close and open several times to read it. As you can tell,I am not very knowledgable about all this. Thanks, Janette

Daisey just removing programs will not make your computer run faster unless the hard drive is over filled. To see how much free space is on your hard drive click Start then click My computer. A window will appear and you will see your hard drive listed with the total size and the amount of free space. For the computer to run efficiently you need 25% or more free space. This allows you 'swap file' to operate at it's peak. A few questions. What anti virus are you using? What anti spyware programs are you using and do you keep them up to date and run them every couple of weeks? What firewall are you using? What operating system are you using? How much memory does the computer have? To check how much memory click Start, click Control Panel, click System and right near the bottom of the new window you will see how much RAM is installed. To start improving things you could download and install Ccleaner which is linked below. Run without changing any settings. This will remove all the bits and pieces left behind over time and give you more hard drive space. Then you should do a defrag. To defrag the computer click Start, click All programs, slide up and click Accessories, slide over and down to click System Tools then click Disk defragmenter. Once there click to start the defrag, you can walk away for perhaps an hour now whie it does a clean up and tidies all the files. Here is a link that might be useful: Ccleaner - slim version with no Yahoo toolbar

I thank you all for the suggestions. I have tried all of your suggestions. I still get the same error message. I went to the Avery website.....and I noticed a link to live chat. Without any waiting I was connected to someone who I explained my problem. He left momentarily....then returned....telling me the solution was a multi-step procedure that would be better solved by calling a toll free number. When I get the solution, I will return here...and relate what they told me. I hope it works. Thanks again for your help. Larry