You need to post this on the other side to get help.

I don't see an issue with AVG on 7. I do see an issue with McAfee see link. If you like AVG and are use to it then for sure consider it. Download it to the desktop and install it. If you restored to factory settings like you said McAfee should not be active, a perfect time to uninstall it. It should uninstall using programs and features, we don't even need to worry about that yet because no McAfee files are running yet. Note The McAfee removal tool is not removing some new versions of McAfee. "Enterprise Software Detected" please contact McAfee. Lets avoid that or it's off to Revo un installer. When you get home connect Ethernet cable to the laptop. Then try going to www.google.com. Only go there just see if Google opens. Let us know if you get this far and we can give you a direct link for AVG so you may install that. Then while McAfee is not active we can uninstall it as I mentioned. If you want I can look at a hijack log for you after.

These are the instructions we give here at the forum for malwarebyters copy them & save them to a folder if you want. Please download Malwarebytes' Anti-Malware to your desktop. Click here Double Click mbam-setup.exe to install the application. Â Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. Â If an update is found, it will download and install the latest version. Â Once the program has loaded, select "Perform Full Scan", then click Scan. Â The scan may take some time to finish,so please be patient. Â When the scan is complete, click OK, then Show Results to view the results. Â Make sure that everything is checked, and click Remove Selected. Â When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note) Â The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM. Â Copy&Paste the entire report in your next reply. Extra Note: If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately.

Web Access Although each TV has access to the internet, be aware that each one can access a varying number of websites. The best smart TVs come with Wi-Fi already set up. The applications a TV offers can also be a deal breaker, since not all TVs offer the same apps. Each TV comes with different apps that the manufacturer has already installed. If you want to use Netflix and Facebook, you obviously won't want to consider TVs that don't offer those apps. The best app options include manufacturer-installed apps and an app store that will allow you to purchase additional apps. Several of the TVs we reviewed have access to app stores, but others did not.