Are you saying you don't want it to animate on the DVD? You just want it to be still, right? I'm not familiar with Windows DVD Maker and I'm not totally sure what you mean by "turn off," but animations, like movies/videos, have more than one frame. Sounds like you can just keep one frame on the storyline and delete the others. As long as there is more than one, the program will play it. But then, perhaps Windows DVD Maker is not that kind of program, and you're trying to burn a DVD that has an animation on it. But, you don't want it to animate. (LOL I'm just trying to guess at what you need.) An animation is a gif file, mng, avi, mov, or another format that supports layers and frames. You can change format to bmp, jpg, or another one that does not support layers and frames. You can do that in an image editing program like Photoshop, Photo Paint, Paint Shop Pro, or others. I think, but I'm not sure, Microsoft Image Editor. If you don't have any of those, there are online programs available. Did that help at all? If not, you can post the animation and I will do it for you. Otherwise, please explain a little better what it is you're doing and what you want the animation to do.

Have you tried updating it?

I assume you are using Windows XP? It will not burn directy from WMM to a DVD - but there is a way! I do it all the time. You will need some type of burning software, which, if you have a DVD burner, you probably already have. I use Roxio, but Nero is also a popular brand. I have also used Sonic with great sucess. Probably some free ones that could be downloaded if you don't have any of those. Here are the steps to be able to burn your slide show or video compilation to DVD. Under step 3. Finish Movie select SAVE TO MY COMPUTER. It will take you to the Save Movie Wizard 1.Saved Movie File Name your movie as desired - I rename it so I can tell it is not the original WMM file. I save it to My Videos - I think this is the default. You will need to locate it later when you want to burn it. 2 Movie Setting choose the 3rd option other settings ...on the drop down of that option choose High Quality NTSC It will then save it to your hard drive, in the My Videos file. It takes a little while, depending on the size of your project. You will also need some free space on your hard drive. I have attached a link to Windows Movie Maker forums - you can learn a lot reading over there! That is where I learned how to use WMM. Open up your burning software to create a DVD (not a data DVD, but a DVD project) - import the correct file from My Videos and burn away! Here is a link that might be useful: Windows Movie Maker Forums

I'd have to agree with the other pros, this is Home Depot's issue, not Andersen's. @Judy, you used the analogy of purchasing a vehicle. I believe a more appropriate version of that analogy would be telling the Ford dealer that you want a black truck, but they mistakenly order Red. What could/should the manufacturer do about that? How are they responsible? If this was a warranty issue or something then sure, manufacturer reps should step up, but being an ordering issue, this falls on the party placing the order. I would also have to reinforce the other sentiments that this is not an uncommon occurrence due to the qualifications of those working at these box stores (or lack thereof), and furthermore, while you may or may not have had any ability to know that this was going to come incorrectly in this case, you as a consumer take on some responsibility for these types of situations when you are placing the order. Let's be real here, the only reason for a homeowner that is not an installer to place the order for their own windows is because they are trying to save a little money by not having the contractor or builder do it. You are essentially injecting yourself into the GC conversation. That is strike two, strike one was ordering from a box store. Lesson learned. Next time, let your contractor or builder order the product. Its cheap insurance at the end of the day. Also, if you can't find the product that you like from a competent source, then pick a different product. Sorry for being frank, but this is everyday stuff. You aren't the first and certainly won't be the last.