Slow computer/HP Image Zone??

17 years ago

My computer is running very slow. I have checked for viruses, defragmented and disk cleanup. All is fine. I am now wondering if it could be my HP Image Zone. I have added about a 100 pictures in it. Could that be what is slowing it down? If so I could delete them as I have a back up copy of the pictures. I just don't want to delete them all if that may not be the problem. Thanks for any help you can give me.

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Comments (16)

theroselvr
17 years ago
What are you're specs?
perk2
Original Author
17 years ago
I am not sure what you mean? I am not too computer smart. I do have Windows XP - Version 5.1 Thanks for any help.
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Here's the log: Logfile of Trend Micro HijackThis v2.0.3 (BETA) Scan saved at 3:04:34 PM, on 4/18/2010 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v8.00 (8.00.6001.18702) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\Program Files\USB Safely Remove\USBSRService.exe C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Tall Emu\Online Armor\OAcat.exe C:\Program Files\Tall Emu\Online Armor\oasrv.exe C:\Program Files\Alwil Software\Avast5\AvastSvc.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe C:\Program Files\Java\jre6\bin\jqs.exe c:\Program Files\Common Files\LightScribe\LSSrvc.exe C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE C:\WINDOWS\system32\HPZipm12.exe C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\MsPMSPSv.exe C:\WINDOWS\system32\SearchIndexer.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe C:\Program Files\Tall Emu\Online Armor\oaui.exe C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe C:\PROGRA~1\ALWILS~1\Avast5\avastUI.exe C:\Program Files\Common Files\Java\Java Update\jusched.exe C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe C:\Program Files\Secunia\PSI\psi.exe C:\Program Files\Tall Emu\Online Armor\OAhlp.exe C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkCalRem.exe C:\PROGRAM FILES\COMMON FILES\ACRONIS\SCHEDULE2\SCHEDHLP.EXE C:\PROGRAM FILES\ACRONIS\TRUEIMAGEHOME\TIMOUNTERMONITOR.EXE C:\PROGRAM FILES\ACRONIS\TRUEIMAGEHOME\TRUEIMAGEMONITOR.EXE C:\WINDOWS\system32\SearchProtocolHost.exe C:\WINDOWS\system32\msiexec.exe C:\Program Files\TrendMicro\HiJackThis\HiJackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q305&bd=pavilion&pf=desktop R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = www.msnbc.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://my.netzero.net/s/search?r=minisearch R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q305&bd=pavilion&pf=desktop R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://my.netzero.net/s/search?r=minisearch R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://my.netzero.net/s/search?r=minisearch R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/ R3 - URLSearchHook: URLSearchHook Class - (37D2CDBF-2AF4-44AA-8113-BD0D2DA3C2B8) - C:\Program Files\NetZero\SearchEnh1.dll O2 - BHO: LastPass Browser Helper Object - (95D9ECF5-2A4D-4550-BE49-70D42F71296E) - C:\Program Files\LastPass\LPBar.dll O2 - BHO: WOT Helper - (C920E44A-7F78-4E64-BDD7-A57026E7FEB7) - C:\Program Files\WOT\WOT.dll O2 - BHO: Java(tm) Plug-In 2 SSV Helper - (DBC80044-A445-435b-BC74-9C25C1C588A9) - C:\Program Files\Java\jre6\bin\jp2ssv.dll O2 - BHO: JQSIEStartDetectorImpl - (E7E6F031-17CE-4C07-BC86-EABFE594F69C) - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll O3 - Toolbar: WOT - (71576546-354D-41c9-AAE8-31F2EC22BF0D) - C:\Program Files\WOT\WOT.dll O3 - Toolbar: LastPass Toolbar - (9f6b5cc3-5c7b-4b5c-97af-19dec1e380e5) - C:\Program Files\LastPass\LPBar.dll O3 - Toolbar: ZeroBar - (F0F8ECBE-D460-4B34-B007-56A92E8F84A7) - C:\Program Files\NetZero\Toolbar.dll O3 - Toolbar: Copernic Desktop Search - Home Toolbar - (4A1C6093-14F9-44D7-860E-5D265CFCA9D9) - C:\Program Files\Copernic Desktop Search - Home\Toolbar\ToolbarContainer101000313.dll O4 - HKLM\..\Run: [WinPatrol] C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe -expressboot O4 - HKLM\..\Run: [@OnlineArmor GUI] "C:\Program Files\Tall Emu\Online Armor\oaui.exe" O4 - HKLM\..\Run: [avast5] C:\PROGRA~1\ALWILS~1\Avast5\avastUI.exe /nogui O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe" O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe O4 - .DEFAULT User Startup: AutoTBar.exe (User 'Default user') O4 - Startup: Secunia PSI.lnk = C:\Program Files\Secunia\PSI\psi.exe O4 - Startup: WKCALREM.LNK = C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkCalRem.exe O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200 O8 - Extra context menu item: LastPass - file://C:\Program Files\LastPass\context.html?cmd=lastpass O8 - Extra context menu item: LastPass Fill Forms - file://C:\Program Files\LastPass\context.html?cmd=fillforms O9 - Extra button: Connection Help - (E2D4D26B-0180-43a4-B05F-462D6D54C789) - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm O9 - Extra 'Tools' menuitem: Connection Help - (E2D4D26B-0180-43a4-B05F-462D6D54C789) - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm O9 - Extra button: (no name) - (e2e2dd38-d088-4134-82b7-f2ba38496583) - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - (e2e2dd38-d088-4134-82b7-f2ba38496583) - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra button: Messenger - (FB5F1910-F110-11d2-BB9E-00C04F795683) - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - (FB5F1910-F110-11d2-BB9E-00C04F795683) - C:\Program Files\Messenger\msmsgs.exe O9 - Extra button: Connection Help - (E2D4D26B-0180-43a4-B05F-462D6D54C789) - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm (HKCU) O9 - Extra 'Tools' menuitem: Connection Help - (E2D4D26B-0180-43a4-B05F-462D6D54C789) - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm (HKCU) O16 - DPF: (0E5F0222-96B9-11D3-8997-00104BD12D94) (PCPitstop Utility) - http://utilities.pcpitstop.com/da/PCPitStop.CAB O16 - DPF: (6414512B-B978-451D-A0D8-FCFDF33E833C) (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1246730020218 O16 - DPF: (6F15128C-E66A-490C-B848-5000B5ABEEAC) (HP Download Manager) - https://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cab O16 - DPF: (C42B23DF-334C-4AD0-9AB4-91FF53D04239) (AbImporter Class) - file:///C:/Documents%20and%20Settings/HP_Administrator/Application%20Data/Smilebox/OzDesktopImporter.cab O16 - DPF: (E2883E8F-472F-4FB0-9522-AC9BF37916A7) - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab O16 - DPF: (FFB3A759-98B1-446F-BDA9-909C6EB18CC7) (PCPitstop Exam) - http://utilities.pcpitstop.com/da2/PCPitStop2.cab O17 - HKLM\System\CCS\Services\Tcpip\..\(FC452E2D-D290-415C-A487-EAF08B4CB7FB): NameServer = 192.168.0.1 O18 - Protocol: bwfile-8876480 - (9462A756-7B47-47BC-8C80-C34B9B80B32B) - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll O18 - Protocol: wot - (C2A44D6B-CB9F-4663-88A6-DF2F26E4D952) - C:\Program Files\WOT\WOT.dll O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL O22 - SharedTaskScheduler: Browseui preloader - (438755C2-A8BA-11D1-B96B-00A0C90312E1) - C:\WINDOWS\system32\browseui.dll O22 - SharedTaskScheduler: Component Categories cache daemon - (8C7461EF-2B13-11d2-BE35-3078302C2030) - C:\WINDOWS\system32\browseui.dll O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe O23 - Service: avast! 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owbist
17 years ago
If your computer is slow when you are running this HP image program it probably has to do with the size of the images. These can use large amounts of computer resources. If the computer is slow when you are not running this program nothing will be served by you deleting them, they are simply in storage on your hard drive waiting for you to use when needed.

Do you run AdAware, Spybot Search and Destroy, Spywareblaster or any similar programs to protect yourself? These are all free programs. Also which firewall are you using? If it is the Microsoft one I suggest you get something different. Why? Because the MS firewall only stops incoming but lets all the phone home spies already on your computer call their home and report on your web browsing habits. Zonealarm, Comodo or any other 2 way firewall will do you proud.

You say you cleaned and defragged. How old is the computer and how much free space is on the hard drive? Click Start, click My computer and you will see the size of your C:\ drive and how much free space you have. There needs to be a minimum of 20% free for the volatile swap file tom operate successfully.

You could also visit PC Pitstop, linked below, and get a free tune up. Be sure not to click any links that lead to spending money. This is a great, free service. Run the full test and be sure to click on each yellow or red flag afterwards. All checkered flags would be nice but I doubt you will be that lucky, haha.

Here is a link that might be useful: PC Pitstop
perk2
Original Author
17 years ago
Thank you. My computer is 2 years old. I checked the C drive and it said that I have 128GB of free space and 12.6 GB of used space.I have Norton Security and Webroot Spy Sweeper. I think I'll try the PC Pitstop. Thanks for your help.
perk2
Original Author
17 years ago
I just ran the pitstop and I had all checkered flags except 1 yellow one for internet. Connection speed is slow. Don't know what else to do except I guess just live with it. Thanks for all the help you have given me.
theroselvr
17 years ago
go to the control panel, system - on the 1st tab that comes up, it will say towards the bottom the processor you have and how much ram / memory you have.
perk2
Original Author
17 years ago
Thank you roselvr---This is what it says
Intil(R) Celeron(R) M processor
1.50GHz
1.50GHz, 504 MB of RAM
owbist
17 years ago
Wow, I am impressed. All checkered flags at PC Pitstop bar one is excellent - but of course you still feel you have a slow computer. The only thing I can think of now is adding more memory but as you already have 512 I am not sure the expense will pay off in a big performance boost. There will be modest gain of course but the new memory will not migrate to a new computer down the road as they now use different configurations.
randy_ca
17 years ago
perk2,
You have a fine machine there. I doubt that a 100 photos are slowing you down. I agree with owbist (nothing will be served by you deleting them, they are simply in storage on your hard drive waiting for you to use)
Some people have thousands of photos.
My 2 cents on the slow down is either the HP image program or another program or mutiple programs are running in the background that you're not aware of.
You can press Ctrl+Alt+Del and get an idea of what processes are running and using the most CPU.
To check the programs that run at startup, get the free CCleaner it not only cleans your computer, but under tools/startup, you'll be able to delete entries that are set to run at startup. Basically all you really need to run at startup are the firewall and anti-virus protection.
*note, with ccleaner, during the install uncheck google toolbar if you don't want it.
theroselvr
17 years ago
Do you have a branded (HP / Dell) computer? If so, post the brand / model #, we can look it up to see what kind of ram you need and whether it is worth adding or not.

Usually places like Comp USA will have ram on sale with a rebate.
perk2
Original Author
17 years ago
I have a HP computer . Pavilion S7310n
theroselvr
17 years ago
The page at HP says you have 512 - 2 sticks of 256 DDR2 PC2-4200

Looking at newegg, the cheapest I see is a 1 gig set (2 X 512) for $70, which isn't bad.

1 stick of 512 = $40
1 gig stick = $65
perk2
Original Author
17 years ago
roselvr-- Thanks for the info. and I am not trying to sound rude BUT I don't even know what you are saying???? Is this something that would make my computer run faster and would I have to have someone (bought computer at Best Buy) put this stuff in my computer? I really am dumb about this.
theroselvr
17 years ago
You can add the ram yourself, it is very easy to do. Check the link below, it shows how to do it. Since you know how much you already have, start at Step 3: Open the side panel

Yes, the ram should help and should be a good investment. I haven't checked the Best Buy ad, but it's possible they have some on sale cheaper after rebate.

Here is a link that might be useful: Installing memory
perk2
Original Author
17 years ago
I'll definitely look into this. You were and the others so very helpful. I know I can always get answers here and no one ever treats me like a "dumb bunny" Thank you again for all the help.
theroselvr
17 years ago
Your welcome. You can practice taking the ram out, you can also take a stick out and bring it to best buy to get it matched

Slow computer/HP Image Zone??

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