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CD/DVD drive {E} will not read 'install ' disc.

18 years ago

I am trying to install a new "HP Officejet 6300" but cannot get my disc drive to read the "install" disc. When I insert the disc NOTHING happens.

[I have a HP Pavillion 553x Windows XP,5 YEARS OLD].

The instruction sheet says to by-pass the MICROSOFT ADD HARDWARE SCREEN if it comes up and use the HP cd "install" disc.

So, I refer to the set up instruction and it says:

"If the startup screen does not appear, double-click MY COMPUTER, double-click the CD-ROM icon, and then double-click SETUP.EXE."

However, when I try that route no start-up.exe comes up anywhere and everything locks up and I cannot get the computer to eject the dang disc. I have had to unplug the computer twice when it would not respond to anything including ctrl, alt, delete. and would not shut down.

Can anyone tell me what i'm doing wrong, and how i can get this hardware installed...........thanks so much

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Comments (5)

bob414
18 years ago
You might try this: With the cd in the drive click start then run. In the run box type d: setup then click ok. This assumes that your cd drive is your d drive.
lotodig
Original Author
18 years ago
bob414 thanks for the suggestion but it didn't work...the disk sounded like it was spinning, starting up and slowing down, but nothing happened...and again i had trouble getting that window to close down and trouble getting the disk out.
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mikie_gw
18 years ago
You can download the softwares and driver from HP, although it may be a very large download... up to 300mb ?

Or better yet they have some trouble shooting steps for problems on install.

Here is a link that might be useful: HP support
owbist
18 years ago
Right click on Start, click Explore. Now look down the left side and click on the E:\ to highlight it. Now do the contents of the CD appear listed on the right side?

If so double click on the Setup.exe file and watch the front of your tower to see if the CD activity light comes on.

Have you tried inserting a music CD in the drawer to verify the player is still working?
lotodig
Original Author
18 years ago
I wanted to thank each of you for your suggestions about solving my problem. I tried each of your suggestions but without success, I wound up calling tec support and talked with a young man in the Philippines, he was very patient and got me through the process and I got the printer installed.

Word of caution, read carefully the instructions when installing new hardware and when it says not to hook up the machine to the usb port before being told to do so during the installation process, DON'T DO IT. I was careless and it caused me a lot of aggravation........

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