Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 2:56:16 PM, on 2/20/2009 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\Program Files\Java\jre6\bin\jqs.exe C:\Program Files\Common Files\LightScribe\LSSrvc.exe C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\MsPMSPSv.exe C:\WINDOWS\system32\devldr32.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\wfxsnt40.exe C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb04.exe C:\WINDOWS\system32\hphmon03.exe C:\Program Files\Ontrack\ZipMagic\zm32nt.exe C:\Program Files\Ahead\ODD Toolkit\DVDTray.exe C:\PROGRA~1\Verizon\SMARTB~1\MotiveSB.exe C:\WINDOWS\Samsung\PanelMgr\ssmmgr.exe C:\Program Files\JL2005A\cam_mon.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\Verizon\VSP\VerizonServicepoint.exe C:\Program Files\Java\jre6\bin\jusched.exe C:\WINDOWS\system32\ctfmon.exe C:\WINDOWS\system32\HPHipm09.exe C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe C:\Program Files\iPod\bin\iPodService.exe C:\Program Files\Adobe\Acrobat 7.0\Reader\AcroRd32.exe C:\Program Files\HiJackThis.exe O2 - BHO: Adobe PDF Reader Link Helper - (06849E9F-C8D7-4D59-B87D-784B7D6BE0B3) - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: SSVHelper Class - (761497BB-D6F0-462C-B6EB-D4DAF1D92D43) - C:\Program Files\Java\jre6\bin\ssv.dll O2 - BHO: Google Toolbar Helper - (AA58ED58-01DD-4d91-8333-CF10577473F7) - c:\program files\google\googletoolbar3.dll O2 - BHO: Java(tm) Plug-In 2 SSV Helper - (DBC80044-A445-435b-BC74-9C25C1C588A9) - C:\Program Files\Java\jre6\bin\jp2ssv.dll O2 - BHO: JQSIEStartDetectorImpl - (E7E6F031-17CE-4C07-BC86-EABFE594F69C) - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll O3 - Toolbar: &Google - (2318C2B1-4965-11d4-9B18-009027A5CD4F) - c:\program files\google\googletoolbar3.dll O4 - HKLM\..\Run: [WinFaxAppPortStarter] wfxsnt40.exe O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb04.exe O4 - HKLM\..\Run: [HPHmon03] C:\WINDOWS\system32\hphmon03.exe O4 - HKLM\..\Run: [ZipMagic] C:\Program Files\Ontrack\ZipMagic\zm32nt.exe O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe O4 - HKLM\..\Run: [DVDTray] C:\Program Files\Ahead\ODD Toolkit\DVDTray.exe O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\Verizon\SMARTB~1\MotiveSB.exe O4 - HKLM\..\Run: [Samsung PanelMgr] C:\WINDOWS\Samsung\PanelMgr\ssmmgr.exe /autorun O4 - HKLM\..\Run: [CAMMON_JL2005A] C:\Program Files\JL2005A\cam_mon O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKLM\..\Run: [VerizonServicepoint.exe] "C:\Program Files\Verizon\VSP\VerizonServicepoint.exe" /AUTORUN O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe" O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe O4 - HKLM\..\RunServices: [ZipMagic] C:\Program Files\Ontrack\ZipMagic\zm32nt.exe O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [TClockEx] C:\Program Files\TClockEx\TCLOCKEX.EXE O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000 O9 - Extra button: (no name) - (08B0E5C0-4FCB-11CF-AAA5-00401C608501) - C:\Program Files\Java\jre6\bin\jp2iexp.dll O9 - Extra 'Tools' menuitem: Sun Java Console - (08B0E5C0-4FCB-11CF-AAA5-00401C608501) - C:\Program Files\Java\jre6\bin\jp2iexp.dll O16 - DPF: (01010E00-5E80-11D8-9E86-0007E96C65AE) - http://www.symantec.com/techsupp/asa/ctrl/tgctlsi.cab O16 - DPF: (17492023-C23A-453E-A040-C7C580BBF700) (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204 O16 - DPF: (640B39C1-D713-464F-92C3-75BD972B95EE) - http://www.sidestep.com/get/k42037/sb02b.cab O16 - DPF: (6E32070A-766D-4EE6-879C-DC1FA91D2FC3) (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1142949036440 O16 - DPF: (90C9629E-CD32-11D3-BBFB-00105A1F0D68) (InstallShield International Setup Player) - http://www.installengine.com/engine/isetup.cab O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe O23 - Service: Pml Driver - HP - C:\WINDOWS\system32\HPHipm09.exe -- End of file - 6191 bytes

Mike, thank you for the inputs. Unfortuntely, the indexing still does not work. When I double clicked Index Options, the new window showed "Indexing is not running". The "modify" botton was inactive. Only the "Advanced" botton was active. When clicked on it, it asked for permission to run "Advance Index Option". I clicked OK. Then I got another window, the only active choice was "restore defaults", then a message apeared saying " delete index...next time when your computer restarts it complete rebuild locations using complete index default settings. This might take a long time". I followed the instructions, restarted the computer, it still showed "indexing is not running", Outlook still refused to search. What should I do now?

Try here, there is a lot of clipart and I have noticed some looks like it is from MS Picture It. If not, tell me what your are looking for exactly, and I will e-mail you some clipart. I have Picture It Platinum. Carol Here is a link that might be useful: GrandStand Graphics

Finally got to the computer after a long, busy day. Pouring rain didn't help, but thank God for the rain. Anyway, I believe I'll try the uninstall in Safe Mode, and I'll be very careful to make sure the vsutil.dll is actually a ZA file before removing it. Since I don't have the Zone Alarm icon in my taskbar, I'll go directly to Start>Programs>Zone Labs and start from there (in Safe Mode of course). I probably won't get to this until some time Saturday, but I'll post back with the results. And thanks to all who have offered help. By the way, with the help of Owbist, I think we know what my sound problem is. Not sure I can fix it, but it CAN be fixed. Look at the "Lost My Sound" thread for details.