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Can't access my computer,recycle bin or my documents

18 years ago

Help please I am running Windows XP...............On my desktop I cannot access My computer, recycle bin or my documents when clicking on the icons what is happening here? The other icons open ok can someone please help me?

Thanks so much JEM

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Comments (18)

mikie_gw
18 years ago
Might try typing into the Run line three dots, then hit return.

Does MyComputer open ?

I know thats sounds odd.

Also one dot should open your user profile and maybe you can access MyDocuments from there.

Sounds like you need to re-register a file, but I can't think of its name at the moment.

Might run
SFC /ScanNow
.. which is system file checker. Which looks for corrupt or damaged files. It might ask you to insert your windows installation CD. Might not.
jemellin
Original Author
18 years ago
I tried your suggestions on the system file checker it came up with the following......Files that are required for windows to run properly must be copies to the DLL cache. Please insert your cd.
I tried the discs I received with my computer which it said were not the right ones!
I received Microsoft Windows XP Media Center Edition 2005 dual core update.
Gateway applications drivers and operating system restore DVD. So now what can I do? thanks JEM
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randy_ca
18 years ago
Can you go from the Start Button and open My Computer or My Documents?

btw, good trick mikie - three dots, one dot. ha
jemellin
Original Author
18 years ago
Nope it does the same thing I can't access from start etc. Thanks
cboy
18 years ago
A new command to help Repair your computer.
Start - Run - Type - chkdsk /r - OK
Don't forget the space between K /
After you click on Y for yes and
Type - exit - and press the Enter Key.
You can now Restart your computer to begin chkdsk /r
mikie_gw
18 years ago
If you want to try SFC again before you end up doing a complete system reload off that dvd image...

A fully populated i386 folder is what the SFC program is wanting. It contains the main windows files.
Some computers will have it on the hard drive, some wont.

You might want to try windows search feature with the advanced search option for that folder.

I think when you run sfc, if windows cant find it, it probably asks if you can browse to it. Aim it at the i386 folder.
If you have multiple i386 folders you need to compare versions on a file or two. One may be original xp or xpsp1 backups.
PKponder TX Z7B
18 years ago
Another thought, do you have another user account and does it have the same issue? You could also try to set up a new user account, log in and see if it experiences the same problem.

Pam
jemellin
Original Author
18 years ago
cboy
I did your suggestion didn't come up with anything wrong!

Mikie
I can't get into the search function does the same thing as when I click on my document etc.
cboy
18 years ago
You say:
"I tried the discs I received with my computer which it said were not the right ones!
I received Microsoft Windows XP Media Center Edition 2005 dual core update.
Gateway applications drivers and operating system restore DVD. So now what can I do? thanks JEM"

If you can't come up with a solution, try:
Start - control panel - open system icon - click on
support information. I have gotten help here by swapping
emails. They may suggest you buying a CD that they recommend
to fix the sfc /scannow problem.

I bought a new computer once, had a problem and the pc
wouldn't accept the CD for sfc /scannow. Media Center Editon. I carried the computer back to the store and bought
a Windows XP Home Edition. But that doesn't help you.
jemellin
Original Author
18 years ago
cboy
Thanks again for your info
I can't get into control panel it does the same thing as when I click on My computer.
mikie_gw
18 years ago
Wishfull thinking but might try.. From RUN...
RegSvr32 shell32
re-registers the shell, just incase its partially lost.

another possible get lucky attempt;
regsvr32 /i shell32
..refresh/install system folders;(have never tried /i ?)

~
Or you can always download 250mb or so . windows SP2 for 'Professionals at download.microsoft.com ,
then expand it and try to make youself a C:\i386 folder full of files so you can run SFC.
jemellin
Original Author
18 years ago
Done the Run things and it said Dll register server and Dll install in shell 32 succeeded.
Still doesn't work!
cboy
18 years ago
Turn your computer on and instantly start Tapping the F8 Key and don't stop
until you know you have a new screen.
Select last known good configuration.
Enter

It's possible to get on the Internet using the Task Manager
If a computer is working OK.

I will give you the commands for Control Panel Icons if they
will open using Start - Run - nusrmgr.cpl - OK

That one is for User Accounts.

System Properties = sysdm.cpl
Network Connections = ncpa.cpl
ODBC Administrator = odbccp32.cpl
Display Properties = desk.cpl
Add or remove programs = appwiz.cpl
Internet Properties = Inetcpl.cpl
Game Controllers = joy.cpl
Phone and modem Options = telephon.cpl
Time and Date Properties = timedate.cpl
Region and Language Options = intl.cpl
Power Options = powercfg.cpl
Mouse Properties = main.cpl
Accessibility Options = access.cpl
Add Hardware Wizard = hdwwiz.cpl
Sound and Audio Devices = mmsys.cpl
User Accounts = nusrmgr.cpl
Speech Properties = sapi.cpl
jemellin
Original Author
18 years ago
If you boot from the restore DVD, it should give you a repair option. It will reinstall Windows without you losing your personal
It was suggested I try the above I surely don't want to lose my personal files...............How do I do this? Thanks JEM
cboy
18 years ago
I don't know what restrictions or places you can't go using
your computer. If you can get on the Internet their is a
download in Kelly's Corner that may or may not help.
Line 135 - Right Column
Restore Accessibility Options to Default Settings
Kelly's corner
cboy
18 years ago
I never used Windows Repair and I don't have that option on my
computer. Here is the website to explain what you want.
Windows XP Repair
cboy
18 years ago
Go here and post a hijack log.
Tech Support
jemellin
Original Author
18 years ago
Just wanted to let you know I am up and running again. Had to do a restore On Windows XP.
Thanks for all the help I appreciated it!
JEM

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