Hi jannaz, Two helpers have asked you about Service Pack 3 and for good reason. Without Service Pack 3 installed on Windows XP you will not be getting automatic updates installed as they are issued. Using a computer without these updates is quite a security risk. Lets verify you have Service Pack 3 installed. Please find the My Computer icon on the desktop, can't find it there, click Start and in the start menu look for My Computer once found, right click on it when it opens choose properties. It should say windows XP SERVICE PACK 3 under System. What does yours say?

Jane, I have the free version which is version 5.1.889. If you right click on the Avast icon in the taskbar then click on "Open avast! user interface" at the very top right hand side of the window that pops up you may find the options for HELP CENTER---SETTINGS---UPGRADE. If you click on the SETTINGS button, at the very bottom of the window that opens up there should be a box that is titled--> BEHAVIOR. In that box there is a little box where you can place a check mark to the left of where it says, "Automatically open the Scan Results when Scan is finished." Under that it says, "The Scan Results window will only be opened when there are any results to be shown." I believe that is what grandms was referring to. What version of Avast! do you have? Not sure if your version has that depending on which version you have. I think! My free Avast! is set to scan in "realtime" and does not save a log unless I schedule a scan at boot time or if I manually schedule it to scan after clicking on the "Scan now" button. It will then save the results in the Scan logs area. To find the Logs (if any are there) click on the SCAN COMPUTER button found just under SUMMARY in the User Interface window. Then, from the list click on Scan Logs that is located at the bottom of the list. If there were any scans scheduled for boot time or you clicked the SCAN NOW button there should be a log, otherwise there will not be a log. If you do see a log just click on the dated entry and then click on the "View results" button at the bottom right of that window.

I have the paid version of AVAST and it updates daily automatically. But am I missing on something? I do get notices on the free AVAST, but don't use those. Just curious Marie

I am guessing you have a pop up blocker on that is blocking the download box from appearing if you clicked on those links I provided and still could not get it. Yes any program you install will have to make changes to your computer how else would it install, it has to make changes to the registry and add itself into the system. Just removing Norton from add remove is not sufficient you need to follow the directions I provided and the link to the removal tool for Norton. Norton is extremely intrusive and even using the removal tool will not get it all. How are you getting the question for Avast to make changes if you are saying it did not even download? Tell us exactly what is happening when you go to the download links provided. Do you see a blue box appear with the .exe and the save dialog? If not what do you see what is happening? Did the pdf for install instructions help?