Computer won't find video camera

17 years ago

A month ago I bought a new JVC digital video camera. During christmas I took a few videos and I want to put them on my computer. I plugged the camera into the USB port but absolutely nothing happens. I know the port on the computer is ok because my digital camera works just fine. I plugged the video camera into my old windows 98 computer and it found the device right away. Of cours, it said the device is unknown. Therefore, I do believe the camera is working fine.

I am running Windows XP media edition. Anyone have any ideas what I should look into?

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Comments (6)

owbist
17 years ago
Well after almost a day with no response I'll offer some ideas. The camera and computer work so it seems it is somewhere in the connection. Have you tried a different cable to connect the two? Have you tried a different USB port on the computer? I find I get better performance sometimes from the rear ports than I do from those on the front, no idea why. Is the camera turned on? I read on the JVC site that the camera should be turned on even to insert a tape. Have you installed the software that came with it or downloaded updated drives from JVC?

You did not give a model number so is this a tape storage model or DVD? If it is a DVD type then you could insert the disk in the DVD player if you have one on the computer.

Any of that do the trick?
dereks
Original Author
17 years ago
Owbist, thank you for your response.

With the computer turned on I connect the camera through the USB port. I turn on the camera and I get no response from the computer, whatsoever.

I think the cable I have is alright because my old Windows 98 computer finds the camera. I have three USB ports on the front of the XP computer and have tried all three with no success. I will try the back as you have suggested. I will be visiting my parents later this afternoon and I will try the camera on their computer.
As far as the software goes, I did install it but I think the software is just photo editing software. (The video camera also takes still pictures and stores them on an SD card) I don't think the CD actually had a driver on it. I will check out the web site to download a driver.

The camera is a tape storage model #GR-D37Ou

Thanks.
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dereks
Original Author
17 years ago
Well, I tried the camera on my parents computer with no luck. It's got to be something with the camera. I just don't understand why Windows 98 can find it but two computers running XP can't.

I visited the JVC web site looking for a driver to download. How am I to know which driver I need? For me, that web site is no help at all. Maybe I just don't know where to look. I did send an email to customer support and should receive an answer back within 10 days.
owbist
17 years ago
Hi Derek. Well I am a little amazed at JVC. Are you sure this is a USB connected camera and not a 1394 firewire? Did it come with any cables and/or a manual? Information on this camera seems almost non existent.

I provided a link below, never read the whole thing but amid his rant he seems to have found something of a solution.

The only sites I could find were for sellers, precious little in the way of help or details of any kind. Most unusual and sad because I have always known JVC to make good quality products with solid back up.

Here is a link that might be useful: Is this any use?
owbist
17 years ago
Ah, we both posted at the same time. Ouch! This is not good news that your parents computer fails to recognise the camera. I agree with you on the JVC site, it seems to be of little use to anyone, nice colours and all that but serious substance seems sadly lacking.

The W98 machine may have simply recognised 'something' attached rather than see it as a video camera so I think that should really be discarded as a positive sign I am afraid.

Bit late at night now, if I remember I will dig again tomorrow. If you read this before retiring for the night let me know if you have a manual and if it connects via a 1394 firewire please.
owbist
17 years ago
Derek I decided to stay up late, haha. All I could find was the forum linked below. Not sure if there is help there for you but spend a little time going over some threads, you might get a lucky break. Sorry but that is as good as I can do for you. It would be great if another user came along but...........

Good luck, I really hope you can get this sorted out.

Here is a link that might be useful: A JVC forum

Computer won't find video camera

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Computer won't find video camera

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