Zep, thank you for helping. Just before I read your last post I went to the Adobe forum and other people were having the same problems tonight. Someone had already posted links using a 32 bit download so I tried that and it worked and the regular Shockwave Plug in showed up on my plug in page as enabled. I don't know what 32 bit or 64 bit means or even if I need the 64 bit but I will see if this works. You helped me a few years ago with a computer problem I had so thank you again. Anne

even from the adobe site directly it now offers that McAfee scan just be sure you uncheck that before you proceed with the download and you will not get it. Always watch out for those type things these days it seems everyone is now adding unwanted junk to their downloads and we have to be alert to see just what we are signing up for.

XP control panel is Add/Remove programs.. the proper way to uninstall. Personally I always use the free revouninstaller with its most aggressive settings and delete all it finds... unless its a true microsoft program, then I just use the regular uninstaller.

Thanks for the responses ! mikie -- Thanks for the links ! I uninstalled, restarted and then installed both versions you linked to. (I also have Comodo Dragon [Chrome] on my computer but rarely use it. We'll see if I still get some sort of error that that browser needs an AFP update.) Btw, when installing for FF I had to close the browser. When installing for IE I was not told to close the browser. Not being an IE user, I don't know if that is a big deal or not. But everything went smoothly. Thanks, mikie ! azinoh -- There are two user accounts on this computer. Mine is not THE admin account, but it does have administrator authority when necessary. I did the update for each browser as you suggested and used mikie's links. :-) esteban -- Although in most cases I do things the way owbist describes above, this time I used the Snipping Tool that comes with Windows 7. I saved the pic to my desktop and clicked "Browse" (next to "Image file to upload" above the composition area). Piece of cake. (Or pumpkin pie, if you prefer.) :-) I have not rebooted since doing these installations, but as far as I can tell my situation is resolved. Thanks for the help! :-)