should not make any difference the service pack. Many computers simply could not install sp3 but if you have done all windows updates you pretty much have the biggest part of sp3 from those regular updates. I would try to power down and power up in sequence to see if that helps. power off to everything, computers, modem, router, everything connected. Let sit 5 mins, then power up in this order modem first let it get fully lit up, power up router let it get fully lit up, power up computers let them fully load till all activity has stopped then try it. Do you have a firewall on it? if so it could be something in the firewall settings, but if the power sequence does not work I would just try a quick system restore to the date when it was all working fine that may reset what ever got changed.

false positive it is a very safe program to use and is used on many many of the support help forums. Some cleaners will trip some AV programs from time to time, usually in short order the AV company will realize the mistake and correct it. but to be certain this is the one you are using right? ATF-Cleaner

I would stay away from Evonsoft computer repair if you did not install it even more reason to just remove it from your pc. To many bad reviews showing for it to consider recommending it. Malwarebytes is an excellent program and so is superantispyware, I also always recommend the addition of spywareblaster which you just update weekly then hit the enable all protection button so the shield turns green no scans to do it just protects you in the background. I use WOT on all of my computers there is a version for IE and Firefox. ATF is an excellent program also, it is one recommended often on the support and malware removal forums. It is safe and will not do any registry damage. I recommend it here often. The big fish games should be very well scanned prior to putting them on your pc some can come with malware. It is very important to note where you are downloading them from also, many places have these games but if you get them from sources other than at the actual big fish site you may be getting one that has malware added to it. Anytime you downlaod to your pc before you open it or install it right click on the item and choose to scan it with your antivirus program and malwarebytes. Always remember before using malwarebytes or any program to hit the update button first so you have all the latest updates. SpywareBlaster be sure you get the free version SUPERAntiSpyware also free version WOT add-on often times when you notice things on your pc that you did not install and no one else did either it can be that it got there through malware or when you did an update for something things are sometimes checked to install along with the update you MUST watch all steps when doing any update or install and make sure you do not get any of these unwanted extras by unchecking them. what antivirus program are you using on your pc and what firewall are you using

cheryl if you want to try to make sure you are totally clean I can have you go to one of the pro security forums and we can help you there with some other special programs. We have had really good luck getting this wiped out. Recently this infection has added components including rootkits and you may have one of the latest versions. HijackThis Logs go there and start a new thread asking for help with the antivirus xp infection, tell Corrine I sent you. The team there work together to get you cleaned up.