Sapphires you might consider changing from Zonealarm in the near future because it no longer supports your Windows 98. This does not have the same urgency as changing your anti virus but should be done at some point. Comodo, linked below, is very similar to Zonealarm in that it pops up near the clock when looking for permission or denial. There are other free firewalls just as good of course. I use this on my main computer along with their anti virus. A word of caution though if you use the Comodo anti virus, for some reason Windows XP refuses to recognise it and tells me I am exposed. I am not, it is working just great. Here is a link that might be useful: Comodo firewall

You can remove those from the vault, it is great you are cleaning up the computer, but you do not need to do a System Restore that is only if you have a problem, what you need to do is clear all your restore points in case you have a bad one, this is done by turning System Restore off, now reboot the pc and turn System restore on, let us know that you have done this IF YOU HAVE TROUBLE GOOGLE "PURGE SYSTEM RESTORE" Then I want to see if this file is running on the pc(CMTsrvc.exe) using msconfig under the services tab. click start, now in the run box type msconfig, a window opens at the top click Services tab, look at all the services running you will see things like avg ect but please look for this one (CMTsrvc.exe) if it is running to the left put your mouse in the box and renove the check mark at some point you will be asked to restart, go ahead and do that, after you restart a window will poip up sayimg you have used the system configuration utility please place a check mark in the box where it says DO NOT SHOW THIS MESSAGE AGAIN.. Let us know when you completed these steps.

One of the safest places to download genuine software with no unwanted installers or toolbars is Filehippo. e,g, Search for "Filehippo free AVG 2015 32 bit" or 64bit. The required download button is the top right green box that has the filename on it so you can double check it is the correct version. This applies to all free software. I would uninstall your current version and start over. Here is a link that might be useful: Free AVG 2015 32 bit from Filehippo This post was edited by bee4mee on Wed, Oct 22, 14 at 18:43

jane- I am a big fan of GoBack. Unfortunately it is not made for newer Operating systems like Vista, so I only have it on my older machines. Do not un-install it: if you do you are taking away the chance to fix this problem easily, and doing so will not create any old, regular System Restore points. GoBack works by creating its own set of restore points which actually include a complete image of your entire disc at different recent times. If you pick a point that is prior to the virus infection, it will be like going back in a time machine as it will simply restore the whole machine to the state it was on that date. One caution: it will undo anything you did in the period since the restore point, so if you have documents or photos created after the restore point, or new software installed, that will also disappear, but it should definitely solve your virus problem. If you have something important that is recent and on your hard disk, just transfer a copy to a flash drive and then invoke GoBack. It usually only allows you to go back several weeks, so if you have had the virus a long time, this won't work for you, but it saved me many times when I had a virus or a new software install that messed up my machine. Good luck.