Please download Malwarebytes' Anti-Malware to your desktop. Click here Double Click mbam-setup.exe to install the application. Â Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. Â If an update is found, it will download and install the latest version. Â Once the program has loaded, select "Perform Full Scan", then click Scan. Â The scan may take some time to finish,so please be patient. Â When the scan is complete, click OK, then Show Results to view the results. Â Make sure that everything is checked, and click Remove Selected. Â When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note) Â The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM. Â Copy&Paste the entire report in your next reply. Extra Note: If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately.

One of the safest places to download genuine software with no unwanted installers or toolbars is Filehippo. e,g, Search for "Filehippo free AVG 2015 32 bit" or 64bit. The required download button is the top right green box that has the filename on it so you can double check it is the correct version. This applies to all free software. I would uninstall your current version and start over. Here is a link that might be useful: Free AVG 2015 32 bit from Filehippo This post was edited by bee4mee on Wed, Oct 22, 14 at 18:43

Tom, To reassure you that a DUN connection is OK with AVG: I am a rural America resident on an antique DUN with a download speed of 5kb/sec. (Laughing is now allowed) I use AVG on this Vista system and Avast on a Win98 system out in the garage. Updating is not a concern with either application. They are rarely over perhaps 200kb unless I have been negligent as I do them manually. There is a time once in a while when application upgrades are released and the download takes a while; perhaps 15-20 minutes. As far as downloading the application itself, any time I have something of size I do it first thing on a Sunday morning. Even before shower and coffee. By the time the rest of the world is up I am finished. Patience is a virtue. :) DA All in all I have to say no problem.

They do like speaking to you, as long as you treat them with the same respect you expect from them. Remember that the company that you purchased your product from is the company that hired their support staff, and they support their product per guidelines from the company. The support staff is just doing the job they were hired to do. Don't blame the foreigner for being foreign.