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kaismom_gw

Expensive Appliances: Dissapointed in workmanship/quality control

kaismom
14 years ago

I have a brand new Miele DW, maybe 2 weeks old since installation. I found a 3mm hole in the stainless filter plate that sits on the bottom of the DW. This is my 3rd DW with SS filter. This is the first with a hole.

Miele is sending us a new filter BUT... This seems like a quality control issue.

It's not just this Miele. When my Viking was under warrantee, the drip tray started to rust. They just sent me a new one when I told them this was an issue over the phone.

I also had Asko DW where the bottom rack started to fall a part under warrantee. Again, they sent a new one without even looking at it.

Interestingly, other low to mid grade appliances that I have bought over the years have had much less problem for me. (I have rentals, so I end up buying alot of appliances.)

You'd thunk that higher price would get you a little better quality control. Go figure!

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