This is a follow-up to all the problems with my Electrolux ICON Pro double ovens-(E30EW85GPS5). Yesterday Electrolux approved us for replacement of our ovens and the new ones should be here and installed in about 2 weeks. Based on all the research I have done I truly do believe my problems were unique and that my units were lemons and that over all the Electrolux Icon Pro is a good oven�time will tell once the new ones are here and I can start using them. Furthermore, Lowe's (where I purchased the ovens from) said once the new ovens are here to call their extended warranty department and they can assign a new end date to my extended protection plan based on the install date of the new replacement ovens. So a few lessons learned from this experience: Deal directly with the appliance manufacturer on new appliances not the store's warrant service. Even if they say as a consumer convenience they will handle both the manufacturers and extended warrant issue. Keep great records of everything and if you can photo copy the service mans paperwork for the repair order. Conference call all involved parties together so you can all hear the same thing at the same time. There were some huge communication disconnects between the repair companies, Lowe's and Electrolux regarding paperwork and repair /problem and diagnostic history. If the first resolution offered is not acceptable say so and stand firm. Initially Electrolux offered me a 3 month manufacturers warrant extension and not replacement of my defective ovens. I said no that was useless, especially since I purchased the extended protection plan. Do not consider buying these ovens without also getting an extended service plan, but I would say that on any oven today. In shopping for the appliances in our new kitchen we found that most of the high end appliances (Wolf, Viking, Dacor, Electrolux Icon...) were all priced the same store to store with prices set by the manufactures. We found the saving to occur in combined cost of delivery, installation and especially the cost of the extended service plans. In this we found Sears/ Home Goods to have the most expensive extended service plans on appliances and for Lowe's to have some of the least expensive service plan, especially since they have a reduced price for multiple appliance bundles on the service agreement. With regards to the cracked cooktop grate (cracked after first time using high heat) on my Electrolux Icon Pro slide in cook top; Electrolux is sending me part of the replacement cost of the grate-- $75 of the $155 I paid for the new grate. They said I never contacted them when it broke, correct I contacted Lowe's since that is what the store said to do for all needs on my new appliances. To be continued once the replacement ovens are installed...

I've had the Same Elux Speed oven for over 4 years now. About 6 months ago, the handle did start coming loose. I downloaded the parts manual for it and I saw the 2 screws were under the front cover. I was gonna fix it but DW says "You have nuff to do--call somebody to fix it" So I did, it took the guy 15 minutes at the most to remove the front cover, He added lock washers to the screws and it has been fine since then. This is our most used appliance, we even used it to boil water, etc when our "Fancy cooktop" took a dump and went to the dump (not an Elux). I use it to make toast, bake potatoes, roast turkey legs, as well as the usual MW duties. We have been very happy with it, and as far as "we're" concerned, there is not a better one made. Yep the Miele will broil and the elux won't but we have never even used our full size Elux Oven for Broiling or its predassor either. We do our grilling & broiling outside, and as some folks have mentioned, You just can't beat one of those infrared broilers and we have that on our BBQ. We did see a complaint about popping corn in a speed oven, I'm not sure it was an Elux speed oven, the problem was resolved (wasn't the speed oven as I recall)--but I can't find that post for ya now. I don't ever recall seeing a problem with the Elux Speed Oven, other than your post so I would not be too hasty to "write it off". So, while I respect my "Dear Desert Friend's" advice, not sure I would "Throw in the towel" just cause He says so! Gary

Thanks to you both. I went to a Universal Appliance (in LA) at lunch today, and saw that the 69" KA/JA FD refrig doesn't have freezer space large enough for my needs. I could do another SxS I guess, but I'm in the mood for a different look. That means I have to go with either the JA JFC2290VEP for $3049 or the identical KA model KFCP22EXMP for $2600ish. Both are before tax (8.75% in LA county) and rebates. I can only hope that they will fit, or that I can sand a bit off the cabinet frames to ensure they fit. The JA DW JDB3600AWP runs $1299 here, but no matter since it's the N/C item. If I opt to go the KA path depending on the range I get, the identical KA model is KUDE40FXSP that runs $1189. I haven't completely walked away from American Range, Blue Star and Capital-Precision yet. As much as I like the Jenn-Air Pro, I can't get by my fear of that electronic window on the front fizzling out. The salesman today said that if it goes, it's about an $800 (plus labor) item. Yikes. I knew this wasn't going to be an easy decision process, but I wish I could stop making it so difficult for myself, LOL Your input is valued more than you could guess. I am most appreciative here.

Didn't notice in the oven (like you said its hard to miss!!!) but did on the microwave. I almost decided on the electrolux(non-Icon version) oven/microwave stacked on a wall - but by chance went to another store where it was installed - the non-ICON microwave comes with a trim kit that has tiny tabs around the inside that are bent to fit into the slits on the microwave or something (it is similar to some cheap photo frames with tiny little tabs around the frame that we bend to hold things in place). It didn't look professional at all. It looked dented.