sebright garden ? :(

15 years ago

well after seing the nice hostas some of you got from sebright earlier this spring me and a friend ordered from sebright gardens in oregon.

i would like to know of everyone that have ordered from them esacially those in CAnada ....i want your feedbacks if some had bad experiences with them ....you can send me a personal email if you want at queen_of_the_world_2003@hotmail.com

see our problem with them right now is our order shiped may 12th and nobody notified us of shiping , no tracking provided nothing , my friend and i ordered 50 hostas from them so 115$ shiping handling cost ,and the phytho certificate fees of 20$ now our order on this may 26th is in british colombia's customs 2 weeks later for god sake after being shiped , the custom agent calls the owner of sebright to say he is processing shipment of our order to us ....

ok i am not a big expert but 2 weeks without water bare roots doesnt this do some damage ? and why didnt sebright call my friend after talking with the custom agent to ask her if she wanted her order still or have the order sent back to them , and maybe prepare a new healthy order of plants and get them shiped asap via a courrier ?

i mean 115$ in shiping charge for express mail you would expect it wittin a weeks time ?(at least from other nurseries it took 3 to 4 days time frame from experiences) and healthy plants ? not dried out bare roots hostas right ? because now these are being shiped to us in Quebec province so what another week till they get here so if they get here on a weekend ?

i am very upset and angry and so is my friend , never had as bad services as this before, why in the first place didnt it get shiped to montreal's customs wich is 1 hour from us , we are close to the vermont border ,here to british colombia is over a week car drive....i dont understand that misshap ...all the other orders from other nurseries or compagnies always arrives to cross the customs in montreal .....even other compagnie from oregon so thats why we dont understand this....

so what can we do if our hostas are dried out when they arrive ? even if salvagable we still didnt pay full price for that quality hostas, is it our rights to ask for a certain refund espacially on the shiping charges ? what will happen to those hostas (regress or die eventually ?)

thanks for listening(reading) and if anyone as some insight please do share if this can help us .

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Comments (4)

mctavish6
15 years ago
I'm really sorry and sympathise with you. I'll write you a personal email because I've had quite a bit of experience with cross border orders, customs and this year ordered from Seabright for the first time. McT
Janice
15 years ago
What a nightmare! I don't have any answers for you, but I sure do feel for you! I am so sorry!
Frankly--I'd ask for a refund--but there may be reasons for what happened we just don't know
about--apparently!! :- (
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I can strongly recomend Seabright. I first ordered from them in 2008. Kirk is really helpful and friendly to deal with. For anyone from Canada thinking to order from them, the certificate fee they charge to get the plants across the border is half or less than most other places I've checked. I like that they have some of the older varities that other nurseries have quite carrying. They also have the new ones but they are very generous with the older ones. Below are some picitures of the sizes that arrived for my first order. Glory was amazing at 13 eyes. I have taken a division off of it to share already.
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You mean moi? Esther, I have both Dixie Chick and Dixie Chickadee on order. From LOTG and Green Mountain respectively. Both originated with the joker of the hosta deck, Tony Avent. Incidentally, Don, I got a call a short while ago which propelled me out of bed and to my computer. It was from Sebright Gardens, no less! I am so gladd that Kirk Hansen called, because I THOUGHT I had ordered these plants, but apparently only left a dazed phone message about wanting to do an order. Anyway, plowing through the primordial soup of my brain, I sorted in the HostaFinder to the spot where I'd written down my proposed order a week ago. Of course I thought of two others which I hoped perchance they'd have even though not listed in the catalog, and oh yea, there they were. So here is MY order, safely tucked into the DONE folder, soon to be added to ACQUISITIONS. Dee's Golden Jewel Daisy Doolittle (a small listed as F by DonR) Margie's Angel On The Edge Sweet Thing (F sport of SoSweet--pencil thin cream margin) Seventh Heaven (F ) Wyle Green Cream I was pleased to chat for a few minutes about their plants and shipping policy. Kirk said they usually ship in May, their plants are mature, they like them to be hardened off so they can endure the journey. How and when they ship is up to them, of course, and I'll be happy to see them. Especially am I looking forward to Seventh Heaven. You know it is a cross of 'Kevin Vaughan' x plantaginea, and it is a fertile breeder? You'll know it as the sporty mama of Diana Remembered. I am so looking forward to a fragrant hosta that gives up its fertility and doesn't sit there like a virgin queen! And when I talked to Kirk, I thought his accent was just like Gary's over at Naylor....not that far away geographically, you know. Totally different nurseries though, from the Naylor well grown out TCs to the mature plants of Sebright. We'll have something to chat about, Don-me-boyo, when the orders arrive! But at least fate stepped in to make sure I did place my order. Jolly well that it did.Or I would not have Seventh Heaven!
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canadian-hosta-girl
Original Author
15 years ago
well suprisingly enough , our order got here today , my friend went to the PO to pick it up and it smelled bad in the PO when the clerk gave her the 2 box it was our boxes that smelled bad :(

well one of the box the leaves are all white and yellow like in autum , only 3 hostas still have some green leaves , the second box the leaves are all rotten , rotten on some to the crown , some roots browning soft , just plain mealted leaves , bad bad condition and the smell ....some name tags that wore on the leaves have just fallen off with the mealted leaves .....

so called sebright , left a message , called back , and their being very generous and are replacing our 50 hostas , we do understand they didnt ship bad plants.....just this time we will have it shiped to a US adress and go cross border ourseves to pick it up , will be a day to do that but hey less time then 2 weeks in the mail right ?

seem the british colombia border as done that quite often , what we cant get over is the custom agent had to open one of the 2 boxes to get the phytho certificate in it and it was in the rotten box , so dont tell me the idiot agent didnt see or smell the rotten plants ? some inspection.....anyway , we are happy we will have our order replaced hoping everythign is still in stock and available to us .....

so people in Canada if your ordering from oregon or in the us close to the british colombia border be warned of their bad customs service and maybe request an alternative ship the usps ;)
mctavish6
15 years ago
I'm glad to hear that your are getting your plants replaced and have a solution to get them to you without waiting for customs. As I wrote you privately, I've had problems with customs too and find it ridiculous that the virus can get across the border all the time and they can't manage to pass on plants that have already been inspected. Good for Seabright for being generous enough to replace plants that were damaged by Canadian Customs. I hope they send them a bill. I was happy with my first dealings with Seabright this year and got wonderful plants. It just reconfirms that I will order from them again. I will make an effort to be in Washington and drive the plants across the border.

McT

sebright garden ? :(

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mctavish6

Janice

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sebright garden ? :(

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