I know this is an old post, but...it is one I found from trying to find feedback on this company. My son , placed a large $500 order with them in February for carnivorous plants to start a business with. Honestly, it was all he had , and here we sit, no plants. They were shipped out on the 17th of March, and it is now April 13th. There is no tracing the package via usps. Malasiana did email him to tell him they tracked the package somehow to a fish and wildlife person, gave us the guys' name and phone number, and although we have called twice, he has not returned a call. Malasiana claims he had a problem with their paperwork, and that in all their years of business they have never had this happen. So now what, my son is out $500 ? If the package arrives, we still have to pay customs on it, so that will be another $100 just to open to the box and see if everything is dead ? This is SO dissapointing, and I feel like they are ripping us off. We have nothing, and they have all of our money !

I've had good experience ordering hummingbird plants from Plant Delights although I buy salvias from Colonial Creek Farm. I'm basically in the same geographic zone as you. The small salvias I planted in spring grew robust, three feet tall and three feet wide. I'm trying to have them stay in the ground this winter hoping they will survive under mulch, sheltered by a fence. I do not have unheated space to overwinter. If they don't survive the winter I will try grow lights next year. I sure hope we don't have a harsh winter.

I was hoping to find a sofa quickly for my daughter, who moved into her first apartment couchless. Before ordering the Ava, I called Grandin Road to ask about availability and was told that the blue sofa was in stock and would be the quickest to ship. Once I placed the order, I was given a delivery window of December 6-13. Each time I checked the order status the estimated delivery date was postponed. I called customer service to ask about the order status and, each time, was told the sofa would ship out that day. However, the order status continued to show as "in process" with a new delayed delivery date. I then found a sofa locally that was in stock and available to deliver the same day, so I used the Grandin road chat feature to cancel the order. The chat agent said they would email the warehouse about the cancellation. The next day, the order status still showed as "in process" with a new delayed delivery date. I then called Grandin road to cancel the order again with the same results. After canceling by phone the second time, I received a text message saying my order had shipped. I emailed Grandin road to let them know I had canceled the order, and the next day they charged my credit card for the sofa I had canceled four times. When I asked for a refund, I was told they would request one, but it could take a few weeks. Thankfully my credit card company was willing to reverse the charge, as I don't have confidence that grandin road would have handled the refund any better than they handled the order or cancelation. I am also relieved not to own a product from them. I recommend something other than Grandin road.

I bought a Japanese maple from them last fall, planted it within 24 hours. It was dormant, but seemed to be OK. This spring, there were buds. The leaves were slow to emerge from the buds, though (other Japanese maples in the neighborhood were in full leaf before the buds started opening). And then about six weeks ago, everything went dead. The buds/leaves seemed dead, but the trunk was still green, so I did not (yet) despair. I made sure it was watered once a week. At first, it looked like there might be new buds, but those have not materialized, and the trunk is now black. In short, the tree never leafed out. I contacted them, and they said their policy is to not provide refunds after 48 hours of receipt of the tree. I have bought plants regularly from a handful of places, and this is the first time I have had anyone refuse to either replace or refund. More than $200 down the drain. No leaves ever. I will not be buying from Plant Lust again.