I purchased a trio of roses from them 3 or 4 years ago. They were supposed to be climbers.... America,Shot Silk, and Spartan...it was clearly advertised as a climbing trio..when the bare roots came, they were very healthy, but Spartan and Shot silk both had tags on them that said "shrub". I called and questioned them, and the lady got very snippy with me and basically told me that a climber could be called a shrub and that I was questioning her over something that I didn't understand...well...they are shrubs...never even thought of climbing..
The roses were healthy, customer service left alot to be desired...I've never ordered from them since..it could've been one small glitch in an otherwise good company, but they lost my business. Donna

Thanks donnaz5. If a company would only think, customer service is the heart beat of their business. Now days with the web their service can be displayed to the world.
Cecil

I managed a business for 28 years. I always tried to keep in mind that a unhappy customer can give you thousands of dollars of bad publicity especially in a rural area. I am sure some big companies believe they are too big to worry about that; but it is still true. Maybe not everyone is as vocal as me. If I am unhappy, I let it be known. On the other hand, I also let it be known when I am happy. Customer service is very important part of an business.

I ordered from them last year, as they had some varieties you could not get anywhere else. I had heard bad things, but decided to risk it, given the low prices.

Generally, the bare roots were dried out trash (but I did get one of three to survive), but the ones that come in little pots were quite healthy on arrival and did really well for me. In the little pots, I got Silver Cloud and Sequoia Twist(two Ralph Moore varieties that were not available anywhere else) and something they called Grand Chariot, which I think is a renamed version of Sweet Chariot. As a bareroot, I got a Mint Julep from them (which they call Emerald Mist), and I did -- with much babying -- manage to make that one survive. It had one cane last year and has popped one new one this year, so it will take a while to make a decent plant. Another Mint Julep and something else I ordered (forget what) died however.

They are also the supplier to QVC for roses, so . . . if you were thinking of going with QVC for roses, go here instead for significant price savings.

Kathy