Anyone have control panel issue with your Samsung DISHWASHER DMT800RHS/XAA or DMR78AHS? I had *both* dishwashers and has suffered through nearly a dozen service calls between the two, not resolved yet. :( But I was just notified by my local repair service that last week (1st week of February 2013) Samsung released a NEW CONTROL PANEL with an additional resistor. If you've paid for service or are still trying to get your dishwasher repaired, this resistor may be the answer to your problems, and you may want to give them a call. Ask for Executive Service. Seems similar to issue with the samsung tv capacitor settlement - hopefully samsung will help you without needing a judge to get involve to help them understand what good service involves!

Bluestar had a well-known issue where their doors would get stuck and not open at all, often with food stuck inside. (See link below for details or google "Bluestar oven door problem," or similar, for details and lots of reports.) They have reportedly corrected this in later models. There are those that will swear otherwise, but build problems coupled with scattershot customer service remain an issue for Bluestar based on my own personal experience (still have trouble getting paid-for repair parts from Bluestar in timely fashion) and fairly regular reports here. Just read a recent thread of a new platinum model arriving with plenty of problems and taking a good while to be rectified, so I don't think it's an issue totally behind them, despite testimony to improved service over the years. I had the "lucky" of experience of having both a ton of issues from day one plus terrible customer service on our 2007 36" RNB, which has needed a lot of repairs. (Like, a lot, a lot.) Stuck oven door, banging oven floor and then bottom of oven collapsed, multiple problems with spark modules, endless ignitor problems, issues with the burner grates (poorly coated, so that they rust, and having problems with the supports that hold them up, so they're un-level). The range arrived with a damaged door, unconnected wires and loose screws, just rolling around, in the oven cavity. And several more. Many of these things were fixed, others were never resolved, and I've just learned to live with them, more or less. When it works, it's a good stove, but Bluestar customer service has been a nightmare, as have simply finding people to repair it, despite everyone saying how straightforward and simple it is. The truth is, regardless of that, many repair people simply will not work on brands they're unfamiliar with, period, and Bluestar remains a very niche product. If you get one, an extended warranty is an absolute must, to my mind. That's my personal experience. Your mileage may vary. If you're concerned I'd suggest doing a good search here, and elsewhere online, before making your decision. You'll find both positive and negative. There is no denying there are plenty of people who love their Bluestar--those testimonies are what convinced me to purchase my range--but, personally, I would never buy another Bluestar product, no matter how tempting their features and specs. The idea is there, but the quality control and customer service don't match up, which is a major bummer because, on paper, they're definitely impressive. Here is a link that might be useful: Bluestar Oven Door Problems (Again) This post was edited by applnut on Thu, Apr 3, 14 at 10:20

* This update is being brought to you entirely to give all those considering the purchase of a Blue Star Range something even more to consider. My original postings found on another thread warning about BS customer service are long & arduous; as has been the continuing saga of my "banging oven"; and this post, shall be. Having complained for over a year & a half from the very beginning of purchase, and their original service dept. man, Pete, long gone, I had to brow beat the current Blue Star service dept. into sending me a new oven bottom; as by this time it was out of warranty. Then subsequently, I had to demand an oven heating element, once I noticed the melted bracket on the oven back as I went to replace the bottom; and the twisted, melted off rivets on the old bottom. In fairness to Blue Star, they did finally go along with it. After all that, I had the unpleasant discovery that the oven still banged like a gunshot every time I used it. The only possible unchanged piece of hardware in this sequence of events was the oven back (with the melted bracket welded on it). Again I began the process of calling/emailing Blue Star service; but to no avail. They simply would not respond. Finally, I went the route of contacting Trevor at Eurostoves, whom I had purchased from originally, to see if he had any ideas about what could be done. I emailed him photos of the melted oven bracket & back. He contacted Blue Star and they answered him. They like, and respond to Trevor, as he is one of their top sales reps (and in my opinion, a very worthy individual to deal with, if you're seeking major appliances). Trevor forwarded the photos of my oven to Blue Star (I will try to post them for reference). Blue Star's answer to Trevor was that this was fine, it would not be a problem even if the bracket was removed altogether. The banging was normal. So I decided to despair. Then suddenly I remembered having purchased this range by a platinum credit card which carries an extended warranty through the credit card services that doubles whatever the original warranty was. As it was a 1 year original warranty, I was still a few months away from the end of the 2 year mark, so I immediately contacted my credit card and started a claim. Even though, by rights, Blue Star should've stepped up; it obviously being a defective group of hardware from the get go, I was relieved that it would get fixed, in any case. Finally, this is where it starts to get interesting. The credit card services require an estimate of the repair. No problem. The Appliance Barn in Kalona, IA has, since my purchase, begun to carry and service Blue Star's ranges. The service man, Ray, came out and verified that this was obviously a melted oven back and bracket. Now they would simply contact Blue Star to ascertain that the oven back could be replaced, and what the cost of the replacement part would be. Then Appliance Barn would simply send in the estimate to my credit card service and that would be that. Well. It just wasn't going to be that simple. I called Appliance Barn 2 weeks after their service call to ask how it was going. Turns out, it wasn't. Initially, Blue Star had simply ignored the request from the Appliance Barn for verification of replacement viability and price, altogether. Appliance Barn did not know what to do about this; they had never been faced with this type of behavior from a vendor. Finally, Blue Star's answer was (their actual email response): "The first issue with the banging sound coming from the oven is caused by the oven bottom expanding during the heating process. Sometimes this can be reduced by replacing the oven bottom, but we may not be able to eliminate this sound in all units. Secondly, I forwarded the oven cavity photos (that they had already seen from Trevor and the Appliance Barn had resent) to our chief engineer for review. His determination was that the rear bracket was hit by some force causing it to bend and "spidering" the enamel coating. The unit does not produce enough heat to melt the metal causing it to bend down. (yes it can, and it did; as attested to by the melted, twisted rivets & old oven bottom still in my possession) This part is held on by basic aluminum rivets. The original rivets would just need to be drilled out and replacements put back in its place. The unit will function normally without the back bracket if needed. Due to the unit being out of warranty and the damage not appearing to be the fault of BlueStar I am limited in what support I can give to remedy this situation." The interesting bit here being that they were not being asked to do anything (like be responsible), but only answer whether the oven back/cavity could be replaced and give a price for it. I determined that I had to tell the credit card services that I still couldn't give them an estimate and to see if they might be able to sort it out with Blue Star. Blue Star would not respond to the credit card agent's attempts to contact. The agent finally called me back saying they were at a stand still (again) because they could not get an estimate. I flashed on the idea of Trevor (whom Blue Star always responds to) and told the agent to contact him. She did and Trevor conferenced her with Matt Shutte, service dept. head at Blue Star, right then. She called me back to say that they had finally gotten the information from Blue Star that they needed: the range was repairable; but only by Blue Star, themselves. It would need to be shipped (at my expense) to their facility (all 500 pounds of it) and the cost of the repair would be $3000.00. That's right, both she and Trevor heard this clearly; and oddly, simultaneously, John Ditzio (also Blue Star tech) had contacted the Appliance Barn with the exact same information. Well. She went on to say that now, at least they could move forward, as there was no way they would be having me send it in for repair when a new one costs the same (once shipping is considered). That she would just have to have the replacement "authorized" by upper management because the ticket price was so high (they can only go up to $2500 without seeking authorization), but she was certain it would be cleared in a few days. That was over 2 weeks ago. As of yesterday, the "upper management" wants another opinion. Of what, exactly, it's unclear. There is no one else out here that could give an intelligent opinion as to repairing, as this range is virtually unknown out here in the mid-west of nowhere (and I don't mean Chicago-5 hours away). As far as "Is it melted and banging?" that is certainly observable by anyone. It would appear that Visa is feeling the pinch of the market downturn, as well and doesn't necessarily believe me or the Appliance Barn service man to be able to see/hear those things clearly...and for some reason, they are locked in somewhere in Montana where they cannot (will not) receive email, wherein I could send them the oven cavity photos. I will print & send by snailmail. Suffice to say, make sure when you purchase a 500 pounder like this, that you are in a longitude/latitude that allows a comparatively simple return in case after you've paid to have it installed you find it has "issues" or performs less than hoped for.

CORRECT-bluestar wisely cancelled all the distributors thru out the country and reorgaized certain dealers to intially support the product;their actually quite few of us who really know our product snd especially bluestar most appliiance salespeople onyl follow what mgnt tells them to sell or what product line will get them a higher commission ro bonus for selling it which geerally happens with lines like wolf or viking to name a few.when you get lines like bluestar or even capital its for those people who actually enjoy cooking.i have qualify propective clients as to whether tey just do general cooking or enjoy cooking if they enjoy it then i suggest bluestar and if its general run of the mill cooking then i tell them to go with wolf,viking or thermador[which has made great strides in their product line] we are a 2nd genration cretailer havign been in the business here in manhattan for over 68 yrs;i myslef have been doing this for approx 40 yrs or so and seen the priducts come and go;my biggest lines of general mainstream lines have been wolf and themador recently and will be also again viking since they have smartly revamped their line as well as having new ownership we do a very nice job selling bluestar -we take the time explaing their benefits and functions compared to the other mfrs.i am particularlyexcited about their new platinum series which we display,my bluestar rep is one of the most attentive[steve cramer] i found in this business and who knows a great deal about his product we do our own installs here in nyc only and delivery only in the metro area;we help our clients when they have service issues and do followup with the authorized servicers;i what area fo the country do you live in btw-for those lie buiyng on the internet -its great for things like food ,clothing,books and such but when it comes to major appliances you are better off buying locally for product support and service;that's why companies like bluestar,thermador,subzero,wolf prefer you buy locally its for your benefit