What a terrible and unfortunate experience. The store owner has repeatedly acted disreputably and repeatedly thrown you under the bus. That should never happen.

I don't recall the details of your earlier response to my comment at the first instance of trouble but I suspect I mentioned that I personally rarely deal with a small local business or store when the alternative of dealing with a larger business is available. One exception is that there is a very large appliance retailer in my area that is known for its customer service and wide breadth of product offerings. I've purchased many things from them over a period of decades because their reputation is a guarantee (of sorts) of a positive experience and we've always had that.

Maybe nothing else is possible where you are but if so, many manufacturers can sell, deliver and install products for customers most anywhere.

I had a positive direct-purchase experience during the pandemic. Our washer died and retailers had no inventory or long waitlists (especially for the same foreign brand we wanted to buy as a replacement), I bought directly from a different foreign manufacturer I found that was among the few that had units in stock and ready to ship. The first delivery, 4 days after I made the order, arrived with superficial cosmetic damage. The install crew packed it up and took it away. They returned with a replacement two days later and that was installed successfully. It's now a few years later and that washer has been working away very adequately. I am confident that as with the immediate response to a problem at the first delivery, that the manufacturer would have been accommodating and responsive had any other problems appeared when the unit was new and recently installed, Just as the delivery team did.

I wish you better luck in the future with, in order of importance, your health and your fridge situation.

Alisande, I’m so sorry this has gone unresolved (imo it is unresolved) for so long. Your illness is not something that should matter to the owner‘s handling of this except to know that your responses might be delayed.

I truly hope you can get the door fixed and get rid of the lemon. Meanwhile, do some online shopping for a replacement and watch for deals. I do not like Frigidaire or Samsung for the problems both have seemed to have when it comes to longevity and repair service (esp Samsung). You can forget trying to give me a Whirlpool washer after the bad, sad experience I had with my top load machine. I am past the point of my appliances ’matching’ in brand. And do take care of yourself first.

I just want to say your doing the right thing to take care of yourself first...keep your heart rate down. I'm sorry your going through this and hope you can find some enjoyment just taking it easy.

The frig seller sounds "horrible". He must be desperate to keep your money. We own three Frigidaire refrigerators....all are currently doing "fine", but ALL 3 are counter depth. That may make a difference.

You might just sell the frig with a blub that the door needs adjusting. A lot of handy Landlords would jump at the chance to buy a discounted "like new" frig.

Hope you are feeling better. I have had had good luck with GE. I have had GE slide in electric stoves since 1980.

Stove one came with the 1965 house. Stove two we bought i the mid 80’s. Replaced the first because it was Coppertone. Both were coil stoves.

The current stove is a smooth top electric, replaced in 2019. The control board died in #2 and no replacement available. Knock on wood, it has been great.

We replaced a garage upright freezer with a GE garage ready freezer also in 2019 and it has been great.

When I decide to get rid of my Whirlpool kitchen fridge, which I hate, I am going to try a GE. The Whirlpool dishwasher is okay.

I would be very tempted to do as Nicole said and sell the current one ”as is”. Sometimes the money is not worth the trouble.

By the way we buy our stuff from Lowes or Home Depot. Their return policy is fantastic! The worst appliances we ever bought were from a “top of the line” local appliance store here. The dishwasher leaked and the washer/dryer never worked right. They could never fix them and we had to just dump and buy different ones.

I'm so sorry to hear of the massive run-around that you are getting from the appliance store. I agree with the others that your main objective right now should be your well-being and health.

Just a word about GE dishwashers. We needed a new dishwasher for our part-time second home. We chose an LG or Samsung, I don't remember which, that Home Depot sold. When the delivery and install team arrived, they said they couldn't install it because the cabinet opening wasn't right next to the sink and the different placement "wasn't supported by the manufacturer". (It was close but under a perpendicular peninsula right next to the sink). They told us that the brand that would support that placement was GE. They took back what they delivered and returned two days later with a GE we bought to replace it.

It's the worst dishwasher we've ever owned, sub-par in more ways than I care to list. I don't recommend it. I do agree with the Home Depot recommendation, though, or using a large and long established retailer with a primo reputation as we did with the kitchen remodel in our main home.

I had a fancy counter depth GE frig, with hot & cold water on the door. It lasted 4 years. But.....I have a GE frig, very plain and simple purchased in 2011 going strong. I also have a GE stove-oven combo in a rental with an induction top that is awesome!

I have a side by side Jenn air that is 25 years old. I know because that's when we did the complete kitchen restoration. I love it and live in fear it will break. Never had a service call in all those years. It has built-in wood panels and I love it.

Thanks for the update. I vote to sell this turkey -- AFTER you find something better to buy from a large appliance dealer -- and CHARGE the purchase this time.

Sorry we seem to be falling apart apace, Susan. Been KT friends for a very long time. Life sure is full of surprises! Trying to dwell on all the good ones. (You're part of that batch!)

Yes, everything we purchased was very plain. No extras.

Ironically, I was just in Lowes talking with the nice older gentleman in the Appliance area. I was saying that the frig my DD bought has a door that swings open and doesn't shut itself. He asked if the delivery people leveled it. I don't know.

He went on thp tell a story of a couple that bought a fridge and the gal kept getting hit by the door. # trips by repair people and a door or two replaced. Someone heard this story when the repair people were heading out for another trip. Ends up this person knew of an adjustment that just needed to be made in the hinge.

Issue solved!! Is your fridge level? Google talks about the hinge and screws needing things done for a fix. Do you have a handy person to help you? Or an independent repair person that could fix the issue?

Thanks for all the comments and support, everyone! (Glad you got to see this, Chisue!)

I haven't decided on selling it yet. There's my age, for one thing. I'll be 83 in a few months. Not sure if it's worth losing a chunk of money to enjoy a different fridge for . . . how long? And of course there's no guarantee I'll enjoy it. Plus I already took one big loss recently. On my short break between hospitals in October, my daughter and I went shopping for a power recliner that I could sleep in until I was able to go upstairs. At the third store (La-Z-Boy) I found one that seemed perfect.

Well, the floor model was perfect. The chair they delivered weeks later (while I was back in the hospital) was decidedly UNcomfortable. The return policy was unacceptable, and the chair sat in the living room for a couple of weeks, reminding me how much money I'd wasted by buying it. Finally I realized that if I gave the chair to my son, who really liked it, the money wouldn't have been wasted after all. My living room is still missing a chair, but he's happy and I'm happy.

Anyway, I wanted to get the door repaired while the fridge was still under warranty, so I called Frigidaire. They set up an appointment for the service people to come out yesterday. At least I think they did. The servicei people never showed up, possibly because we got 15" of snow. But they never called, so it's also possible Frigidaire's appointment-making skills haven't improved since the last time they screwed one up. I'll call the repair people today and find out.

My husband says leveling the frig is an "easy" fix. It's got a bolt on the wheels...he says you/handyman, lays on the floor and they adjust as much as an inch each wheel, to level it. You'll need a socket set. He's says your son got a FREE chair...he should get on the floor with a socket & level it. Link to video for leveling.

I posted a Utube video....maybe you could watch "it" and instruct the person doing the repair....? Counter clockwise to lower...clockwise to raise...the plastic cover snaps off on the front.....

I once had a granite install scheduled for a kitchen remodel. Snow storm hit, so I got to the property an hour early and shovelled the driveway for an hour! No call...and no SHOW. I called and they said "I should have known if it snowed over 12" they wouldn't be there". They came the next day, 2 guys. Said they didn't bring the granite lift" and they were going to crush the side of the island when they did the install. I refused to let them destroy the kitchen island...I was yelling at them to STOP...when my husband walked in, he'd taken off work to see how things were going. He made a make-shift "lift"...and the 3 of them lifted the HUGE 1000 lb slab of granite and successfully made the install. I gave them a SCATHING review. And...the island LOOKS AMAZING to this day! (Just wanted you to know my life isn't easy....my rapport with service people isn't a positive one either. Keep at it. It eventually works out. )

I'm not convinced this is a leveling issue. A container of water placed in the fridge in a couple of spots looks plenty level to me. But most of all, the faulty door doesn't open as far as the other one. The repair place is sending someone on Thursday, so we'll see. I don't have high hopes.

Yes, my son got a FREE chair--and that doesn't begin cover all that he does for me. Just one example: The propane bills I paid this winter made it clear how much money his hard work of cutting and hauling firewood has saved me over the last many years. This year I've been too weak to use the woodstove.

This is what I wrote in my Christmas letter last month (I shortened the names to initials; m"y son is "J."):

"I have nothing but superlatives for my family. S was with me practically every day of my hospital stays, bringing food and everything else I needed, talking with my many doctors, monitoring my chart, encouraging me, thinking for me when I was too sick to think for myself. C was my mentor when my breathing was weak, sending me motivational texts about the use of the spirometer and cheering me on when I reported my numbers. It’s no wonder I’ve always called him my favorite son-in-law.

"At home, J and L did everything I wasn’t there to do, taking care of my cat and dog, decluttering and cleaning, installing a handheld shower per the hospital’s recommendation, packing for me, emptying the fridge, etc. Now that I’m home, their assistance is needed more than ever. In the attic, J cut new batts of insulation to custom sizes and replaced the ones I’d removed earlier, in the process using a shop vac to remove what was probably years of debris. This week alone he used the big snowblower three times to create paths and a parking area by my house. My wonderful daughter-in-law, despite raising, feeding, and educating three boys, is always available to help me, whether it’s vacuuming, walking the dog, fetching clothing and other items from upstairs, or sharing some of her delicious grilled tilapia and other meals. She still takes care of Scruffy the cat and her litter box (upstairs to separate her from Bowie the dog). Last week she took my car to be inspected, oil changed, and tires rotated.

"I’m very fortunate. I don’t know what I’d do without any of them."

Ohhh, that is so very sweet, Alisande. Sweet and loving of your children to help you so much, and sweet of you to acknowledge it in a public way.

You are one lucky woman! I do hope your recovery is rolling right along.

As for the fridge, I continue to be appalled that the appliance store has STILL not stepped up and done the right thing! Have you mentioned you’ve made this saga public? I understand if you call the name of the store (and its head) out on ”Twitter”—can’t bear to write its newer name—and maybe Bluesky, things have a better chance of happening in your favor.

May the best of health come your way and stay for many years to come!