OMG! Is right. How do you prove something like that. Hopefully, they will send more fabric without additional charge.

I don't know if one is expected to unroll it and count the yardage or what. But surely they must know that when things are going to be fabricated, they are not going straight from delivery to the pillows overnight. Early April is yesterday. For me these things are more like April of last year.

I really wanted to look at it, but thought it wise to keep it wrapped up and packaged. I figure if they don't believe me, the weight, which they must have in their shipping records, will corroborate.

I hesitate to have things sitting in a workroom somewhere before they are ready to use it, because I feel like something is more likely to happen to it when they have lots of fabric and lots of things going on.

The workroom which was going to be fabricating draperies for me burnt down, for example.

Oh, no, @mtnrdredux_gw! I think I would make them take it all back and send me a whole new batch so that there wouldn’t be an issue with dye lots not matching.

@palimpsest, I remember you telling us about that. A workroom once lost a raft of non-replaceable vintage trim for draperies that I was having fabricated. I suspect they used it on another project, probably accidentally. I had to scout around frantically for contemporary replacement trim. I hope you have a better resolution.

I agree with Fun - I think S&L needs to send you new fabric if they shorted you on yardage. Can't imagine they would still have the same dye lot but who knows.

Not sure how to send a photo of missing fabric.

Good point. "IF" they don't want to replace the whole piece, can you get it somewhere else?

At least it's not discontinued....?

I hesitate to have things sitting in a workroom somewhere before they are ready to use it

I thought the same thing.

I sent them pics showing how much yardage they sent. They sent what was clearly an autogenerated autoreply offering me 15% off. Umm, I am missing half my yardage.

Note to self - next time you buy anything from SnL, email them to complain. Send a photo of your dog. They will automatically send you a 15% refund.

I know you know how to say No, Not Happening, No Way and press on. I hope you are within the window to dispute the charge just in case. I would call the bank and alert them so they can make a note in their records even if you need to give them time to try to do the right thing.

Update - they are sending all new yardage, free of course, 2-day Fedex, and a label to return the incorrect yardage. Whew.

Excellent resolution!

I‘m glad it worked out.

So glad they did the right thing!

What a relief that they are doing exactly the right thing.

Restores one’s faith in retail.

When I order fabric, even if it’s 20+ yards, I re-measure to ensure the correct yardage was delivered. While I am counting, I look for any flaws in the fabric too. Once you start cutting, you are potentially out-of-luck. Glad to hear you had a happy ending with customer service.

I am SO glad it worked out!

I am, however, laughing, because we have been replacing the handrails on our steps. I measured to make sure DH picked up long-enough boards. DH asked, as he was cutting, what the length was. DS went and easured the side steps' rails. They cut them all, I painted them, and we went to install them yesterday afternoon. The front ones are....5 or so inches too short. LOL.

When I order fabric, even if it’s 20+ yards, I re-measure to ensure the correct yardage was delivered. While I am counting, I look for any flaws in the fabric too. Once you start cutting, you are potentially out-of-luck

That is what a home sewer should do, but I am having this sent to a fabricator. They were the ones to do that, and they did.

Oh no, Springroz, well at least it's not all of them.

Update, they sent the replacement order to the wrong address. 🤦‍♀️

^^^ Send your dawg to fetch it.

Springroz, ouch on that.

Sent to one of your other addresses they had on file, or to a completely random/not yours address?

I don't know what has happened these days. The incompentency is astounding. Our wall tile for our bathroom remodel arrived yesterday. Shipped from Italy. 24 boxes of tile. 20 in the correct color (blanco). 4 in the wrong color (bronze). WTF? How does that happen?!?!?

One of my other addresses.

However, that address did not appear anywhere (not billing and not shipping) on my original order they were remedying, and I don't have a login with them (I usually login everywhere as a "guest"). They had to have dredged it up from somewhere.

Moreover, I recall her specifically asking where I wanted it shipped because a)I thought it was a dumb question for a replacement and b)I briefly considered dropshipping it to my fabricator.

Crazy and infuriating!

Funky had a package shipped to the wrong address recently, and one of mine went to our old house, I assume bc FedEx had that address in its database for my fedex account (mistake, keeping that). The automation of all these packages may be resulting in the new technology is using some sources of old information. IDK, whatever the cause it is kind of infuriating.

When I read that the order was from early April, I assumed they would do the right thing. A few weeks isn’t a long time in my world - I’ve waited to open packages related to a bathroom renovation for a couple months! Not smart, I know.

I had a package delivered to the wrong house today. I don’t know what the address was - because the package had the right address apparently. However, the photo of the porch - showing the package - isn’t my porch.

I was actually asked if I was sure that the package wasn’t delivered to the right address -

“Ummmm. . . I know what my porch looks like = the color of my front door + my door has sidelights + a nice mat + plants = not what’s shown in the photo.

I know it’s not the porch of any of my neighbors - at least not within 3-4 houses on either side of mine - or across the street.

I live in a pretty nice/safe neighborhood. I assume that the person who receives it will drop it off at my house (or use our neighborhood directory and call me so I can grab it)— but I called in order to have a record of the issue.

I was just dumbfounded when I was asked if I was sure that it wasn’t my porch.

FYI - I’ve had items missing from Serena & Lily packages twice. They immediately sent put a replacement item both times.

Okay - I just saw that they sent the replacement to the wrong address!! 😳

. However, the photo of the porch - showing the package - isn’t my porch.

I am waiting for the first art exhibit of package delivery photos. I myself have quite the portfolio building up.

DId you ever notice that Serean and Lily does not have reviews? Maybe their service is bad. Are you happy with the fabric at least? What'd ya get?

The new fabric arrived yesterday.

I ordered yardage in three different fabrics, and also a set of throw pillows.

One of the fabrics is a solid blue called "Coastal Blue."

One fabric is a green stripe with "Coastal Blue."

(the third fabric does not have CB)

The throw pillows are "Coastal Blue."

When we dropped the new fabric off at the fabricator, I decided to look again at everything.

Each of the three iterations of "Coastal Blue" are different shades of blue. 🙄

I am too worn down to do anything about it. The whole color scheme is very soft and delicate and there is a lot of off white so I think it is fine, but frankly the reason I bought it all from them was on the assumption they all coordinated.

I would have been very taken aback by the fact that they do not match! What is wrong with people?? That’s such a dumb thing to do… it’s not really even a mistake , just stupidity / lack of attention to detail / lack of interest/ on their part.

Me too, but as long as they look good in the same room and/or together, it will be fine. Sounds like the PR and SEO teams behind S&L wanted the "coastal" to come through. Blues are currently on trend as well.