He said he MEANT to "weave" every other tile like he did. What do I know? Is his stage name Pee Wee Herman? In addition, the caulking goes IN PLACE of grout, not OVER it. He needs to score that corner out or the caulking won't stay. As for just grouting the bevels of the tile, If that's truly the case, the grout won't stay. I'm curious-- what did he have to say about the time he spent "placing" that huge gap in the middle of the wall? And what is he doing about it? As for your GC, I also question HIS judgement and expertise if he feels this is a good installation. It might be able to be made acceptable (and that's MAYBE), but BY NO MEANS, is this good work!!

The installers did not use a leveling system, just regular tile spacers. I'm not as concerned about the lippage (therefore I didn't choose photos that featured it), because 1) it isn't much worse than I expected given a brick pattern with 12x24" tiles 2) doesn't seem realistic to fix it (please correct me if I'm wrong) However the color inconsistency seems fixable? Perhaps I will ask the contractor to color it. Does anyone have any thoughts on whether there is enough grout in the joints. I assumed the edges of the grout should be flush with rectified tile, since there is no bevel.

I am definitely filing a claim with the BBB on this company, AF Agencies in Hallandale, Florida. I got them to come back out today to re-assess the damage they had caused. The owner ( Joshua ) tried to convince me I should forget about finishing the terrazzo restoration job at this point. I told him his worker ruined my floors by chipping hundreds of holes in it with his 'jackhammer' machine and that's when his worker began shouting profanities at me and spitting in my face, I thought he was going to hit me. The worker said he did his job and the holes couldn't be avoided. Over this past weekend I had another reputable (more expensive) company come out to look at the job and the owner said the holes could have been avoided and workers should be more careful when it costs $20,000 to pour new terrazzo floors. He also said AF Agencies (Joshua) should have either been more careful with the machine when removing the tiles or have done it by hand. I am now making AF Agencies fill all of his hundreds of holes they created with terrazzo per our contract...we will see what happens but I know he can't make it look good. I can't afford to do anymore work and just wish he didn't ruin my floors. I paid the first half of the bill up front and I don't think I should have to pay a dime more.

Hi HU-585149926! I don't have any technical advice about the job but I wanted to let you know that you aren't alone in hiring/trusting trade people based on a friend's recommendation. My husband and I had a similar situation last year. Our first major reno also. Our friend owned the company and his employee/contractor (who was also the tile guy) ended up walking off the job before completing the tiling in the main bath (we renovated the main and guest bathrooms). Like you, we have learned a ton of what not to do if ever we take on a reno project again. Thankfully, we hadn't paid him everything. In the end, we had to find other contractors to finish up everything (during the first weeks of the COVID situation) and ended up not paying anything else to the friend/contractor. Unfortunately, the situation did "taint" the friendship. I just wanted to offer encouragement. It's likely going to take more work and frustration on your part, but keep plugging along. Good luck!