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Carrera Chateau Marble Scratched At Installation

Andrea Hurd
last year

Full details; please note this has been cross-posted at JohnBridges as well. Our contractor just finished installation of the marble tile on shower walls and we have noticed a number of marks that appear to be scratches or similar pocks or something along those lines.

For full disclosure, we were out of town during the delivery and installation of the tile so while we have been overseeing the project closely, we were unable to inspect that portion of the project closely including checking the tiles individually. I should add that we are using large format tiles and they are heavy which adds another layer to the topic.

Contractor said the tiles came like this. Tile store says that the tiles were scuffed/scratched during transport or installation.

Tiles were all provided not in a box but stacked on a pallet which was loaded into contractor’s trailer for transportation. There is no material (plastic sheets, foam, paper) between each tile.

Tiles are already on the wall and due to the size and weight, we haven’t been able to check every single slab remaining in the shipment to determine if it affects all tiles in the entire shipment but so far it appears that every tile installed has an issue somewhere.

Should the tiles be buffed/restored and polished again prior to grouting or wait until after grouting?

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