Omega Cabinets Issues
Luis Jugo
2 years ago
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Comments (18)
Buehl
2 years agoLuis Jugo
2 years agoRelated Discussions
Reviews on their Omega custom cabinets anyone?
Comments (76)Horrible experience with Omega cabinets. I'm currently in the process of remodeling my kitchen and bar. We originally ordered my cabinets in october 2021 and were told that there was a 4 months lead time and we had to order right away because Omega was going to raise prices within a week. We were comfortable with ordering Omega as they were the top brand in semi custom cabinets and came highly recommended. So we didn't shop around and just decided to go with the "best". Although we were happy with our Diamond brand cabinets for our bathrooms. We received our cabinets in February as promised and due to things running long, they sat in my garage until we were ready to install. We opened up the cabinets in March and to our surprise 50% of the cabinets had major defects that I could not accept the product. We immediately ordered replacements and were told that we would have them in 4 weeks. Well, it's May 27 2022 today and I recieved my replacements 8 weeks later. I cannot believe the quality of the product from Omega. The new cabinets still have dings, missing paint, chips along the shelves and doors, scratches and smears all along the top. I'm beyond frustrated with the experience of my cabinets and this is what I paid nearly $40k for! In addition to putting my entire remodeling project on hold for months and costing me extra stress and money from not having a kitchen and having to order out every meal, paying for storage of my entire 1st floor just because it's waiting for cabinets. This is probably one of the worst products that I've received in my remodeling. DO NOT BUY FROM OMEGA....See MoreProblems with omega cabinets tarin line?
Comments (56)I am writing to clarify some of my previous comments which were not entirely accurate and Houzz does not allow me to edit/correct my posts. I put an order through today with a walnut-veneered slab door. This thread got me thinking and in order to give my customer accurate information, I called to speak with Omega customer service. The original poster's door is outsourced. It arrives at the Omega factory already veneered but unfinished. Other parts of this kitchen ( veneered plywood cabinet sides and panels) come from a different supplier. To add to the issue, there are solid walnut pieces such as crown. Therefore, in any one walnut kitchen, you have the potential of three different finish aesthetics. Everything is stained at the Omega factory, but the veneers on the doors (minimal sap wood) differ from the veneers on the plywood (up to 20% sap wood), which will differ still from solid wood. This can result in slight color differences. I have sold several walnut slab kitchens without issues. The kitchen in this original post obviously has some! Knowing Omega like I do, I know anything that needs replacement will be taken care of....See MoreOmega Cabinets - What a mess
Comments (8)Had a finish issue once with a $32,000 new Honda Odyssey back in 2003. Within a year, the paint was falling off in sheets. My hood was down to bare metal. At first Honda wouldn't do a thing....Hidy Honda in Beavercreek OH went to bat for me and got them to repaint my van. My point is, don't give in. If they're admitting fault, get new cabinets or at least new doors. Did you install the cabinets yet? If not, have them come pick them up and get your money back...or work out a decent replacement offer. With some manufacturers, installing them means acceptance as is. An FYI, don't install any faulty or damaged cabinet until you have a chance to make arrangements with the dealer/manf. on a replacement agreement. Document with email, not texts and make notes about every phone call and conversation. Good luck. They should make this right. Have a feeling some heads are rolling at the plant....See MoreOmega Dynasty vs local custom cabinets?
Comments (34)I read some of the reviews and looked at their pictures. I have had none of the issues others people were complaining about. Honestly, some of the pictures looked more like dings or damage caused by installation, not production (maybe an installer is trying to put the blame elsewhere so they don't have to take responsibility for their actions?) E.g., the torn cabinet looks exactly like mine did when the counter installers tried turning a huge piece of stone counter in-place when they realized they had put it on the cabinets wrong...I heard the tear/rip of the cabinets from upstairs! That was NOT Omega's fault, it was the counter installers' fault -- and they paid to replace the cabinet. Regardless, no one is perfect -- not you, not me, not the reviewers, and not companies. There will be some issues occasionally, it's how they handle issues that is important. My experience is they are wonderful. (While it shouldn't make a difference, sometimes your attitude towards someone can affect their reaction, if you call them and immediately act belligerent or accusatory without giving them a chance, you may not get the best reaction...be pleasant but firm. Remember, you're dealing with people, not computers.) Be aware that (1) the overwhelming majority of people who are pleased will not post a review, usually only someone who is unhappy will take the time to write a review and (2) you need to check if the reviews are valid (not sure how to do that, but I know on some sites people will "down rate" their competition). Oh, and Dynasty is NOT custom, despite what one of the reviewers stated -- they're SEMI-custom. The custom line is Pinnacle....See MoreThe Kitchen Place
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