I have a Bert but it is an all gas range 6 burner 14 yrs old and I still love it that is my experience .

Hi! Did you end up going with this package? Im considering the same but with a Miele dishwasher. I would feel great about my decision if youre haooy with yours!

@Tish S-K I went with Thermador but it was not because we had concerns with Bertazzoni. Actually, I started to realize that no matter which brand I picked, there were always a handful of very vocal critics. It seems that some people go out of their way to trash a company but not that many go out of their way to praise a company. I also noticed that the salespeople steered me to the most expensive brands which I assume reward them more than Bertazzoni.

I don't think you would be any worse off going with Bertazzoni than any other reputable brands.

Thank you! I definitely agree with alk your points above!

As Mark Bean above pointed out, you'll always find people complaining about ANY brand of appliances online. That being said, as is documented on this forum, I have never, ever, had an experience as disastrous as with my expensive Bertazzoni induction range. Bought for 4K, sold 2 years later for a parts for 1/10th of the price when it completely failed. Very pretty looks, abysmal built-quality and performance, super noisy, coupled with the worst, and I mean the worst, customer service in the world. No answer to any requests for help, emails ignored, etc... And I live 4h away from the factory, not on the other half of the world.

That was 8 years ago, so maybe things have changed and they have turned into a great, reliable company. And maybe elephants can fly. The fact that I'm taking the time to warn people 8 years later says something about my experience with the brand...

If you want something pretty, go for SMEG (they were originally the same company). SMEG is definitely not the best quality out there (I've had several), you won't get German quality but you'll get the looks, and whatever faults their machines can develop can be considered minor compared to Bertazzoni's.

Be super careful and find a place to hear the stove running. It is not just that the fan is loud. On the Heritage model the air holes are too small so it produces a whistling sound the entire time the stove runs. You hear it throughout the house.

You can hear videos of my stove on their facebook page.

https://www.facebook.com/Bertazzoni.NA

@Wilma Interesting point. I don't think that many of us looking for appliances actually have the chance to see them running. I can assure you that I didn't for what I purchased.

I am curious to see your video. Can you send a direct link? I'm also assuming you purchased within the last 3 years. Right?

Since positing this message and looking at feedback on various brands, It does seem that all have issues. Unfortunately we don't see people with good experiences posting but we often see a few individuals with bad experiences posting repeatedly. My hope was to get people with recent good and bad experiences sharing.

If purchasing one of these stoves in Canada, or any product from Canadian Appliance Source (CAS), please contact me first. I have a two-year historical service nightmare that has cost us dearly. These stoves have a long history of defective thermostats. They don't work which is a safety concern. They have no one trained that can service the stoves. We thought they would have the stoves serviced, but after 6 months of trying to find someone to service it, they conformed that they are unable to find anyone qualified to service these stoves. Instead, they decided to send us a replacement stove. The replacement stove had the exact same problem. This is when we found out that this has been an ongoing problem that has not been resolved. To add fuel to the fire, each time you receive a replacement stove, YOU will be out of pocket for the hookup fees which cost about $500 per hook up. We are on our third stove. I have documentation from Bertazzoni admitting to these issues but insistent that they are not responsible for hookup fees each time. after paying hookup fees for two replacement stoves that were both arrived defective with the same issue, we have chosen another brand. But I am still out of pocket for the hookup fees of these replacement stoves. We purchased out stove through Canadian Appliance Source. Canadian Appliance Source was aware of the ongoing safety issues with the thermostats when the sold it to us. They also refuse to take responsibility for the additional cost incurred. I have written documentation to support all of this and happy to share to make sure no one else ends up in the same very costly situation. We need to protect ourselves and other consumers from companies that do not take responsibility for their products. They are happy to take your money but once the sales is done, you are on your own. Buyer beware!!!

Hi Tish,

Can't blame you, i did the same based on the looks of the machine and ignored the warnings. Crossing fingers you get lucky. I paid a very dear price (4K down the drain). Watch for the noise, if you hear it, you're done. Like Wilma, i had noise everytime I turned on the oven. Then full electrical failure about a year later.

I purchased mine in June of 2021 and amazing as it sounds it was delivered in Oct 2021. My kitchen wasn't complete so it wasn't installed until Jan 2022. Here is the video. It is much louder in person. The whining whistling sound is what is so offensive. If you are closer there is also the actual fan sound which is not annoying just the whistling sound.

https://youtu.be/xYzQJv3Tpd8

Ouch, the whistling sound is awful. Mine "only" sounded like a helicopter, rattling like mad. Sad (and not quite surprised) to see it hasn't changed.

Wow that's truly terrible, I'm so sorry. I purchased the 30 inch Master Series for my small Brooklyn apartment so this would be a major deal killer, although it does sound like my son's white noise machine. I'm guessing this was not easily resolved by your appliance dealer or Bertazzoni?

@Wilma OMG, that's amazing! Thank you for sharing. What was the service team's response. Is that "normal" or are they going to resolve it?

BTW, beautiful kitchen.

@Mark Bean - the local service company came out and agreed it was offensive but they had no resolution they said to "turn the tv up louder". I have sent the videos to the support team in Orlando who said it is "normal" and they will not fix.

I bought mine in June 2021 - had it delivered Nov 2021 (amazing I know) but my kitchen wasn't fully ready so it wasn't installed until Jan 2022.

I just realized I can add a video so here it is.