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HELP! Coretec won’t send the matching stair caps for my new LVT.

last year

I had Coretec Anything Goes LVT installed in my kitchen 2 weeks ago and Coretec sent the wrong bull nose trim to my flooring store. The flooring store has been trying VERY hard to get the correct trim sent, however Coretec is refusing to let them have it. It has something to do with my particular store not having the “rights” to use that particular stair cap.

My question is, has anyone else had this problem? I actually need 3 separate pieces. My flooring guy said that Coretec makes it, but it’s politics and they won’t send it.

Thanks for any advice.

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