Hello! Seeking advice. this gap is about a 1/2 at its highest point. Is a border tile best? i dont want that much caulk. we had two guys tile and they left this but are coming back thursday. Appreciate any advice, I’d like to give them specific direction.

"we had two guys tile and they left this but are coming back thursday. Appreciate any advice, I’d like to give them specific direction."

Why would you need to give "tile guys" direction unless they were not tile installers?

The entire shower was gutted. they did the floor first and then the walls and i have no idea why they left this. they are clearly not tile experts but great in other areas. i feel good about the guts of the work but theres been some chipped and crooked tile pieces theyve had to fix and now this. theyre willing to change it but i don't trust they will peovide the best fix at this point for aesthetics and for proper sealing. what do yall think needs to be done?

What exactly is under this tile work for substrate and waterproofing? Do you have progress pictures? Was the pan flood tested? This has the sound of major issues.

From that picture you have no waterproofing. That will need to be done over as drywall cannot be used in a shower, even Moisture Resistant drywall. The drywall manufactures have not allowed since the 90's. Where is the shower curb, it looks like they just poured concrete? It also does not look sloped properly. I am sure there is more wrong but thats all I have a t the moment

Minimal 😂 they used the sealant paint over it, the red stuff. i can get the actual name. and thoughts on the original issue of the gap in floor/wall tile? would you put a trim tile or have them redo the bottom few rows?

You. Still Cannot. Use. Drywall. And as an FYI the product is Redguard.

Thanks for your feedback, im not disagreeing with you, just still seeking some advice on the gap

You can use matching grout caulk but that’s not going to solve your problem of shoddy waterproofing.

Great news, everyone, its not dry wall its backer board

Hi, i am curious to hear how you fixed the gap issue? thanks!

OMG their workmanship is terrible. Obviously you didn't have a permit, because no City would have approved this job. You need to cut your losses and have this redone by a professional tile person. You should NOT under any circumstances be giving them advise on how to fix this. You will be giving them an out, because all they need to say is "She told us how to do this and we were just following what SHE wanted. SHE knew we weren't tile professionals.

What you are seeing is just the tip of the ice berg of problems. I agree that probably the drainage of the floor is probably also wrong. Did they also do the Plumbing as well?

In the future, you will undoubtedly be faced with major water damage to your home. If any damages occur down the road, it may be difficult to get your insurance company to pay for repairs once they see how this was done.

These people need to return your money and the cost of your tile so you can redo the shower. For goodness sake don't let them work on any thing else in your house.

If you need references, I would go to a large reputable tile store and ask them for people they know and trust. Be sure to check that their license. You can do this by checking their license no. with your State's Contractor's Board.

Best of Luck to you.

"Obviously you didn't have a permit, because no City would have approved this job."

@tiffany66, did you read? This thread is over a year old. There was just a question asked which is why the thread is freshly dug up. Building dept's would not even bat an eye in 95% of the cases in regards to shower construction as code really is not that stringent is regards to it. Should be but it is not.

Most of what @tiffany66 wrote is incorrect.

No code enforcement office is going to care about the quality of the tile work. It just isn't what code enforcement does and this work would likely pass inspection if they did.

There is no evidence this is going to leak. The redguard is the waterproofing not the tile.

Homeowner's insurance comes in two flavors all peril and named peril. There is no basis to reject an otherwise covered event based on poor workmanship in either.