Have you tried contacting Fleetwood directly?

If you are active on social media look for their FB, Twitter & Instagram accounts and leave a message. Houzz too.

https://www.houzz.com/pro/fleetwood1/fleetwood-windows-doors

If I was looking for sliding doors today, after reading your experience, I would be crossing these off my list pretty quickly. The frame bowing and not being able to close them, makes them useless as doors.

I did call them directly about the tracks, not the others. Thanks for the Fleetwood link. It should help.

Definitely odd and I would contact Fleetwood directly thru social media. Perhaps the IGU was made backwards and the scratches are in the Low E coating installed in the incorrect direction or you have a surface 4 Low E where you should not. As gar as the bowing are you sure it is installed correctly? Possibly the jamb leg is not secured properly? Post up some pictures.

What kind of pictures? Side frames with doors open? I couldn’t see much but I didn’t know what to look.

Side jamb open and shut. Are you sure the doors are plumb, level and square?

They are level as far as I can tell. And plumb and square. I can get a carpenter out and check again. I think it is on the frame. When the sun shines on it, one can see slight bowing in of the frame. That’s where the door hits. I can take a picture with the door touching the frame. The first time it happened, I used a putty knife like a shoe horn to glide the door into the frame.

Here are two photos with the door shut

I will take pictures of the jamb with the door open

If the frame is moving I would be concerned it is not installed properly. Does it move if you push on it? There should be enough screws in the jamb leg so it does not move in any form.

i haven’t tried. I didn’t think the frame was moving. I thought it was expanding in the sun. The extra length from the expansion bends in having nowhere else to go. Once it cools off, I can close the door.

When it is bowing, you can see where the door touches the frame, often in the middle. That’t where I stuck in a putty knife to glide the door in. I will have to wait for that to happen to take a picture.

That's a serious issue dealer should get addressed. Any chance it's the same frame that the supply duct is blowing a different temp air on the frame (cold air one side vs hot sun?) The home we installed in 2019 has 4 large sliders in direct pm sun without that issue.

There is one air vent for hot air but we don’t use it at all. We have radiant floor heat. The sliders face south. They are in the sun all day, The dealer is not returning my calls.

That's a daily call to Fleetwood direct until it gets resolved if the dealer has abandon you. It's a high end high install skill window where the expectation is they fully vet their dealers, calls are returned and warranty issues are resolved.

@snowcountry, I put in a review of one star at the Houzz Fleetwood page and linked to this thread asking that they follow up with you ... the ball is in their court.

Turns out reviews get moderated, so we'll see if it gets posted.

@chispa You reviewed them? Have you purchased?

Jusy heard from Fleetwood. They are sending someone. It sounded like they are going to take care of everything. Yay!

@Jeffrey R. Grenz, General Contractor, on their Houzz review section I wrote that they needed to take care of a customer and linked to this thread. It was a call to action! I figured someone at Fleetwood would get a Houzz notification and they might care ...

Clearly, I spoke tto soon about no red tapes 4 months later. I am in the middle of getting it sorted out. it is the door not the frame that was bowing under the sun. They replaced lockplates on two of them, made with stronger alloy(?). So far, new ones are working great except I have 4 doors. No idea why they sent only two lock plates to replace Never heard of exterior doors that are weather sensitive. Wouldn’t you be embarrassed and take care of it as soon as possible to make it go away? Nope. They need documents for every door. It feels like they are dragging they feet at every step of the way. Two down two more to go.