We recently spent almost $30K in Ethan Allen, Pasadena on a dining set and two sofas for our new condo. To make a long story short, the dining tabletop had significant flaws, blemishes, chipped corners and holes filled with putty. Don’t fool yourself with in-store samples. Once they have your money, you are stuck with what you get and no one takes responsibility for what has been delivered to your home. The accent pillows that came with the sofas did not match our selected material and did not include the surrounding fringes. Tiffany, the sales lady evidently had not placed the correct order according to our selected material. Despite sending pictures of our selected material to Greg the manager as well as Tiffany, both of them still refuse to take any responsibility and accept their mistake. After spending some $30 K in this store, they refuse to even replace $200 worth of pillows due to their own mistake. When you are in Ethan Allen, you think you’re dealing with a reputable company until the furniture is delivered. If you’re in the market for anything with after-purchase services and warranty, you’ll be better off avoiding Ethan Allen. Their sales tactics are just like entering car dealerships. Never again will I or anyone in my extended family shop at Ethan Allen. Don’t give them any of your hard-earned money. Horrible service, no accountability and their prices are very expensive. They deserve numerous negative stars, if any star at all.

I've had Vanguard sectionals and couches for years and absolutely love the quality and comfort. I've also had a King Hickory sectional with attached pillows and they absolutely did tear over time. The cushions did not hold up more than 5 years -- unless you like sag. I've also had Drexel Heritage couches that looked saggy after time as well. Never had that issue with Vanguard -- I just bought an American Bungalow down sectional with loose pillows and absolutely love it. Two people (and my husband is 6'3") can completely stretch out on it. The name of the craftspeople who upholstered it, built it and inspected it are on a tag that is affixed to the frame -- 3 or four names. That's in my living room. I recently moved a large Vanguard sofa with two loose top cushions and two seat cushions from my living room into my family room to make room for the new sectional. I've had this sofa for 10 years and it looks and feels brand new. Totally love.

To start, I am in Interior Design with 15+ of dealing with furniture as low quality as Ashley to some of the higher end pieces in the world. I have owned several Bassett Pieces thoughout the years and they have held up fantastic! Unlike some of the comments on here I'd like to state that rougher you and your family is on furniture the shorter the life span. It seems like common sense, but I've seen it all. Bassett has 3 quality levels: Entry (2-5 years), Medium (4-8 years) and highest (8-15+). so if you're looking to cheap out, don't expect a lifelong sofa. I also cannot stress this enough, ALL FABRICS PILL, with the exception of the ugly microfiber(P.S. probably one of the worst materials to put on your sofa, btw). However, Bassett is very clear about the materials that go into making their fabrics. So either do research on material (cotton, linen, polyester, olefin, etc) or ask your sales person, I am sure they'd be happy to show you the contents of the fabric. Lastly, remember that most people on these theads usually are unhappy about something. so you're only seeing the negatives, because most happy customers do not leave reviews. I am leaving this honest review because I too have had a framing issue with one of my sofas, however I understand that some accidents may happen during transporting, and the furniture is HAND MADE people, no one is perfect 100% of the time. Are you? Please make a smart purchase, and take a deep look into your family and how they treat furniture before deciding what quality you want .

I am about to install Atroguard Southern Trail in my entire downstairs. I had a water leak which damaged all of my engineered hardwoods, which I hated. I've looked at other engineered hardwood, Coretec, luxury vinyl, and now the water-resistant laminate. The water-resistant laminate looks and feels so much more like real hardwood. I brought a piece of hardwood home and actually liked the look and feel of the laminate much better than the vinyl, Coretec, or engineered hardwood. It is 7.7" wide and about as thick as real hardwood. I certainly hope I don't have any of the problems described above.