I'm a Service Manager at a furniture store that sells Natuzzi. Here's the lowdown on Natuzzi. There are 3 tiers of Natuzzi product lines - tier 1 is sold at lower end stores like Costco, are very affordably priced because low quality materials are used in in their construction and to further reduce the cost are made in China. Tier 2 is sold at higher end stores and branded under the Natuzzi Editions label. They use good qualitiy materials and as such are priced in the $1500-3500 range. They are also made in China. Tier 3 are branded under the Natuzzi Italia label and are premium price and quality in the $4000-10 000 range (NOTE: these are prices for 3 seater sofa only. Sectionals are multiple pieces and are obviously more based on that). These are crafted in Italy. Like all companies that are smart they have gone with the "good better best" formula to target all pricepoints and therefore all income levels/budgets. "Why can't everone own Natuzzi" is their line of thinking. Unfortunately this leads to the age old problem of selling products - (tier 1) which do not reflect the reputation for quality they built when Natuzzi was a high end only brand and very few could afford. I have learned through experience that most people who deep down know that price and quality are the same thing still want to believe they can beat this basic principle and get "better for less". This is called "consumer ego" and as a man I will freely admit men are terrible for this. How many conversations with your friends end with a slyly stated "I got a REALLY good deal. Discontinued, damaged, and previously owned are the only examples of truly good deals. Even a $10 000 sofa can be free on kijiji if the owner just needs it out of their house. Following price=quality also known as "reality" can be disappointing for those of us that are deal seekers. That lower priced item isn't really a good deal at all it's exactly what it's worth and by corollary that expensive item isnt a rip off it just costs a lot more to make it and therefore buy it. We sell the Editions line (tier 2) and have almost no complaints other than the usual ones that come from folks that have never owned leather and are not familiar with how it behaves over time. Leather stretch is one - all leather stretches as weight is placed on it and as a natural product (its just skin afterall) will not unstretch. This appears as rippling/puddling and not an example of poor quality. To illustrate close you eyes and imagine the comfiest leather chair in the world. Does this chair have tight puffed up out of the box look? Likely not. I think of a chair which has a relaxed casual appearance that literally envelops you when you flop into it. Since its the nature of leather it will never be accepted as a warranty claim because it is behaving exactly as it should (even if we dont like it). To continue its impotant to cover leather as it can be confusing. All cow hides are too thick to be used directly - noone does this - and are split apart into at least 2 layers. The top layer is called either full grain or top grain depending on the following treatments it goes through and are the only part of the hide that have the strength and resiliency that we expect from leather (leather is much longer lasting than fabric and is why its worth the extra money). Talk to a cowboy - leather is where its at! The second or internal layer is called a "split hide" and is considerably weaker and simply does not perform like leather. Because all hides will be split into these two types of leather both parts will be used in some way. Editions and Italia customers willing to pay more will have the top layer and will never have seam splits or tearing of any kind, the tier 1 customer will get the split or internal hide and will have both of two issues usually starting after 1-2 years because split hyde just cant take peoples body weight long term. Cracking is another issue that can happen to any leather but will for sure happen to split hides as it begins to fail under strain. Cracking on top grain and full grain is avoidable if its conditioned at least 2 times per year since cracking is just from moisuture loss and is added back when the conditioner is applied (its just skin remember). Most people who eventually experience cracking with full/top grain never gave their sofa a chance because they never bothered with essential care and maintenance which is why Natuzzi will only warranty cracking for 2 years. After that it was up to us to prevent it. When it comes to frames Natuzzi themselves are looking into exchanging particle board with actual plywood (good stuff). Note that particle board is only used on side walls and backs to make them solid to the touch (really cheap sofas when you tap the back and sides are just upholstery and are not solid). The main rails and supports are always solid wood. If you have had a frame break the retailer you purchased from is obligated to submit your claim to Natuzzi for review. Please note that Natuzzi will not deal directly with you as the reality is you are not their customer, the retailer is. As such all claims must be made through the store you bought it from - emailing Natuzzi direct will not get you help. In 8 years Natuzzi has never denied a claim that I have made on frames. To be clear though a replacement sofa is not the end result . Broken frames are just a snapped piece of wood and can easily be fixed or replaced by a furniture tech or frankly anyone who wants to do it ( furniture is super basic stuff!). No matter how upset we are about a frame issue repair is all they owe us. Warranties in furniture are the same as the auto industry - you never get a replacement car when you take it in for warranty work unless its destroyed as a result of a defect - basically never. So if you are the tier 1 customer and are feeling like Natuzzi doesnt "seem" to care - they do they just wish you bought one of their better lines and you wouldnt be having these issues. Remeber there is nothing wrong/immoral/illegal with selling low quality items as long as the pricepoint reflects it. A 2-3 year sofa is a 2-3 year sofa the Brick sells them all the time and are sub $1000 and therefore fair value. If everything was the same quality why would anyone pay more -ever? Hope that helps!

My fiance and I recently bought a couch and recliner by DeCoro. The couch will not arrive for another 3 months, but we were able to take the recliner home with us. While we were traveling home the chair "escaped" and flew off the back end of our truck onto the interstate!!! We pulled off the road expecting our new beautiful chair to be destroyed. We quickly picked it up and put the two "detachable" halves back together and the chair was structurally sound! The only damage was cosmetic and fixable by a leather technician. This brand is amazing! The chair flew out at 60 mph and only sustained some scuffs!!!

When my kids were young I stopped inviting mothers over who fed their kids in my family room. I thought that was the rudest thing ever. Plus, I donâÂÂt get why feeding kids snacks all the time is necessary. WhatâÂÂs up with that? It would take me lots of precious time cleaning food off the floor, area rugs, slider doors, walls ,furniture and the TV area. Granted kids seem to get stuff stuck on their person which can transfer to fabrics so I do understand the wish to find easy to maintain furnishings. Non-bonded leather is pretty hardy and easy to clean, plus, you can get away with lighter colors. When my kids became older teens we did have Chinese takeout on the coffee table and movie nights once or twice a month. They were old enough to be mindful by then. I do not get the comment that people who wish to teach their children to respect furnishings have their priorities skewed. Furnishings are expensive. Some of us do not have the funds to replace it all the time. Plus, I just wanted to teach my kids to get along better in society when grown. They are some things learned that will benefit them in the future, likeâ¦donâÂÂt scratch your butt in public, donâÂÂt pick your nose, donâÂÂt spit in public, donâÂÂt blow gas in public, donâÂÂt destroy others property or furnishings and take care of your personal things so they will last ect⦠ItâÂÂs all just such basic stuff that IâÂÂm having a hard time fathoming that some parents are against it. I know IâÂÂm probably coming across as one of those types that preach on how to raise kids but really this is all just the basics.

Hello Garden Web. I have been silently following posts and exploring this site for a couple of months since I came across it during our search for quality furniture. The information and advice you all share is phenomenal! So I am asking for your help. I am trying to figure out whether this is a worthwhile purchase of leather furniture secondhand. I have seen the set and it seems to be in very good condition with some signs of wear along the back edges. Brand is Lane. Set is a sofa, loveseat, chair and ottoman, all in a medium brandy/brown aniline protected leather all over; traditional styling with rolled arms. Seat cushions are removable and all cushions have zippers. Back cushions are semi-attached. Sinuous wire support. I think the seat cushions are the kind with pocket coils encased in foam. The owners said was $4,300+ new a few years ago and they are asking $2,000. Is that a good value for Lane? I've read mixed reviews on this brand and would appreciate some guidance. My biggest concern about Lane is that it does not have a hardwood frame (plywood), and the brand seems to have a terrible reputation for its reclining pieces and customer service. At what price point is Lane a good value, or is it just not worth it? This post was edited by Susijo on Sat, Jan 3, 15 at 1:16