Medical Alert Systems
5 years ago
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- 5 years ago
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Which senior medical alert system is best?
Comments (60)I agree with earlier poster :Stay away from any product that is under the umbrella of Connect America. I used Medical Alert - one of their products - they own many, approximately 10 products- including Guardian on call for ex- tried both the mobile & in- home unit - not only do they not perform as advertised ( not able to communicate into mobile - so they can not talk to you nor you to them -so not able to determine if there is really a problem or if you're just testing, so for ex, they call emergency #s just for the test-those of you who pay for EMS coming should beware-when I complained about this they say it's because dispatchers are doing job extra well-hard to imagine a more pathetic answer). the in home stationary unit can't pick up a voice in the next room, despite claims that they can do that within 100 feet - there's incompetence on every level- and I figured out how to reach executive office -basic and essential info which i repeatedly provided even to higher ups was repeatedly recorded Incorrectly (existence & location of lock box, phone numbers, protocol of who should be called in what order, preferred hospital, the list goes on) and whenever a mistake was pointed out they attribute to customer instructions as excuse. They went so far as to send a tech to the home but failed to tell tech which system we were using - turns out tech had never seen it before. Amazing they're still in business. Plus if one pays over phone with cc when you get device the " contract" tries to make you sign off on allowing them to directly extract $ from your cc or checking acct- no alternative is offerred- they never disclose that they are keeping your credit card on file when you call - VERY sneaky. I should have listened to my intuition - when shopping around I was asked what other companies I was looking at & they trashed them with inaccurate info - which wa offensive. Someone I know used them so I let that trump my better judgement but I'm warning all of you -stay away. Would also like to know if DS Smallwood got the touch & talk unit...does no further info indicate a problem with that product?...See MoreSenior Medical Alert System
Comments (4)Lifealet is the most common in our area. My DM's cousin has another "basic" company that just has a button to push, there's no voice contact. She fell a year ago and since they didn't know her condition/status they dispatched every Emergency Response Vehicle you can imagine, including a high-ladder truck & a fire-cannon truck. Help! They broke her security screen and door in because she couldn't tell them where the lock-box was hiding the key. She was fine, but oh the frustrated panic. Much to the whole family's disgust, she still has the same company. I'm trying to talk her into using CTAP, California Telephone Access Program, which is totally free and provides a button, necklace or wrist, that has up to 6 pre-programed numbers and acts as a speaker phone. So she can choose which pre-programed number to tell it to dial and talk to the person at the other end. #1 is usually 911, so they have to be thinking half straight to dial anyone else. Any where that doesn't offer CTAP, i would recommend LifeAllert. check with AARP. They may have the services in your area rated on a list. l.marie...See MoreNeed Recommendations for Medical Alert System
Comments (9)Do you have a Consumer Reports subscription? I checked my online version and in July 2015 they did a comparison (and an update in Sept 2015). They did not do the typical ratings but the article offered a lot of good information about choosing one. ...........................CONSUMER REPORTS: This is from the article : "What to look for in a medical alert System" It works for a user's specific disability. For example, a stroke survivor may need a device he or she can activate with one hand. It offers a choice of a wristband and/or neck pendant. Cords worn around the neck can pose a strangulation risk; wristbands may irritate those with skin ailments. It includes help buttons that can be wall-mounted near the floor in multiple rooms in case the user falls and isn’t wearing the pendant. It offers multiple choices for whom to contact if you need help, from emergency services to a friend or relative who lives nearby. It has a battery backup in case of a power failure. The base station can be contacted from anywhere on your property—even in your yard or at your mailbox. The company has its own monitoring center, in the U.S., and employs its own trained emergency operators (rather than contracting that function out). The monitoring center has been certified by Underwriters Laboratories (UL), a nonprofit safety and consulting company. Choose the right medical alert system All systems (listed in alphabetical order, below) offer daily 24-hour monitoring services. All come with a waterproof neck pendant and wristband with a battery backup. Some offer a GPS mobile feature, which works when you are traveling away from home. Some also offer a mobile 911 phone, which places a call to local 911 services if you're out of your normal service range. It carries an additional fee. Some offer an automatic fall detection system, but they say it cannot detect 100 percent of falls, and the companies charge an extra fee for this service. Tip: As you shop, ask for quotes in writing because prices and services may change. .................................. Since the comparison is over 18 months I won't include the chart - it included 6 companies and they might not all be in your area. But the information above may help you select one. Several reviews mentioned that many have long term contracts that may be difficult to cancel. The user needs good wireless in their home. I wonder if your local Emergency Response service might be able to suggest one. Maire...See MoreAny medical alert recs?
Comments (16)"Some things to think about that my older friends found out. If there are too many calls to 911 in this area there was a charge for each one and that charge was expensive." Don't these devices call the security company, not 911? If so, surely the person on the other end is trained to know what to do and when and what resources are required. A device is hardly worth the additional expense if all it is is a cell phone....See More- 5 years ago
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