Has anyone used a cabinet dealer/kitchen designer out of state?
giantauthenticfan
3 years ago
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3 years agolast modified: 3 years agolatifolia
3 years agoRelated Discussions
Has anyone used ready to assemble (RTA) Kitchen cabinets
Comments (20)You have gotten confused on the details of the cabinets you were looking at online as rta the face frames are 3/4 thick and the plywood boxes are 1/2 thick. I own and operate a kitchen and bath store in orlando. I specialize in the affordable products as well as having high end products to offer. I often wonder about those that post on here as to why RTA is not considered more. I can ship out directly to anywhere in the US 75 different RTA cabines that are assembled by the company that stocks them before they are put on the truck! You do not even have to put them together. I also have several domestic brands that are in the same price range. Many do not even use cam locks any more they are to be glued and stapled like most domestic brands are that are not in the Wode Mode business model as cabinet makers. I have one brand that ships out assembled with a lifetime warranty. They even do inset door styles that everyone seems to want on here. I have another brand that imports 60" wide by 66" wood hoods with raised panel arch vallance over the cook top and pull out spice racks in the towers. They are not as nice as stanici but they are not the cost either. Both have their place in society. I offer out of my store 20' of cabinetry in any configuration with 30" 36" or 42" wall cabinets with crown and light rail 10 level 1 granite stones to chose from removal of exsisting kitchen, installation of new kitchen and appliances painting of the kitchen area and any knobs you want from my supplier which has 25,000 different ones for $7,000-$10,500 I have inset door styles, flat slab bamboo, raised panels, applied moldings, painted cabinets, glazes, shakers, no name I have at least 1 of everything some will be looking for. When I am done with their kitchen only someone in the industry will be able to tell if the cabinets are imports most of the time. The trade offf is you are dealing with in stock product. No 2 companies stock the exact same cabinet list. It is just the nature of the beast. You can be a smart shopper and find the best price that gives you what you like or you can go for brand name recognition for bragging rights when compnay is over and conviently forget to tell your friends you look wealthy but have no retirement funds cause you buy everything on name brand to feel more important. RTA will not suit everyone but the truth is it fits most Beaver Cleaver neighborhoods very well. Which is where most of americans live that can afford to remodel thier kitchen...See MoreCabinets To Go online RTA cabinets - has anyone used them??
Comments (8)AVOID THEM AT ALL COSTS!!! Our nightmare is described here. We placed a nearly $4,000 order with Cabinets To Go on 6/13/12. The standardized Cabinets To Go receipt and paperwork we received stated that we should expect 1-2 weeks for shipping. Carrie, the representative in the Raleigh, NC office that we worked with and ordered from, told us we should expect 10 days for shipping. The 1-2 week timeframe on the CTG correspondence would have placed our delivery somewhere between 6/20/12 and 6/27/12, and the 10-day estimate from Carrie would place our delivery date on 6/22/12. However, we have received no cabinets by 6/29/12. As soon as CTG received our payment (which was made in-full and immediately upon ordering on 6/13/12), all communication with us stopped. We were extremely satisfied with CTG's customer care during the designing and ordering process, and Carrie exchanged 35 emails and 5 phone calls with me over the 5 days that we spent considering our options and making our decisions. However, as soon as CTG got our money, customer care went out the window. On 6/29/12 we were still waiting for delivery of our nearly $4,000 order, which was paid for in-full and upfront. Furthermore, we received no communication from CTG in regard to tracking our $4,000 shipment, updates on delivery, or even scheduling a delivery until I started asking questions on 6/21/12 about where our cabinets were. We understand that CTG may not be able to pinpoint an exact delivery date immediately upon ordering. However, we never even got the opportunity to request an estimated delivery date during any conversation with CTG, because these delivery estimates were bestowed upon us and this topic of conversation was completely initiated by CTG! If you are going to give an estimate, it needs to be an accurate estimate. If something goes wrong during the processing and shipping of an order, the customer needs to be told, so as to adjust their expectation for delivery. We were never told that the delivery estimates provided by CTG needed to be adjusted due to processing or shipping problems, so we expected the estimates to hold true. When we had received no cabinets by 6/21/12, I contacted Carrie in Raleigh to inquire about the status of our order because we had not received any correspondence from CTG during the 8 days that had passed since paying for our cabinets. Carrie responded via email on 6/22/12 and told us the cabinets were in transit, but one item was on backorder. So, our cabinets been shipped and no one had told us, and part of our shipment was on backorder but we were not informed about this. So we waited for 5 more days, but when we still had received no cabinets on 6/27/12, I began calling and emailing the CTG headquarters and their customer care representatives. At this point, it was 9 days after our items had shipped and 14 days after we had ordered, and we still had no cabinets. Chris, the corporate customer care representative I spoke with, informed me he was very concerned about the lack of customer care we were receiving and would forward my concerns on to the Raleigh office, something I had already done on my own. Later that same day (6/27/12) Carrie forwarded me an email that she had received on 6/18/12 containing details about tracking our order. (It took 9 days to get our shipping information forwarded to us from CTG, and we had to request this information from them!) We were directed to contact CGL (the carrier that CTG uses for delivery) directly about our order. CGL must have been informed that I was on a mission to track down the cabinets, because a few minutes after I got the email from Carrie, Katarina from CGL called and left a voicemail requesting that I contact her to schedule delivery of our cabinets. I called, but was told the scheduling team would not be back until 9:00am the next morning. So I called them back at 9:00 on 6/28/12 and asked to schedule our delivery. Katarina told me she could not yet schedule delivery, as our cabinets had not reached the distribution terminal yet and she could not tell me what day we could expect to get our cabinets. I called CGL three more times over the course of 6/28/12 and spoke to three different CGL representatives, all of whom gave me different answers about when we could expect delivery and whether or not they could even schedule delivery yet. My fourth call to CGL on 6/28/12 ended with the representative telling me that the cabinets would arrive in the distribution terminal in Fayetteville, NC during the night on 6/28/12, and she said she thought we could get delivery on 6/29/12. Exasperated by the back-and-forth of the last two days, I emailed the CTG headquarters a second time and updated them on the mess that we were dealing with. I also called the number Chris had left for me and left a voicemail for him with the same update. I called CGL at 9:00am on 6/29/12 to check on the arrival of our cabinets at the distribution terminal in Fayetteville, NC. However, I was told that someone at CGL had made an error since my last phone conversation with them the evening before, that our cabinets were put on the wrong truck, and they were currently at the distribution terminal in Atlanta, GA. I insisted that we get our cabinets before the weekend, but CGL said they had no trucks available to bring us our cabinets. I requested that CGL rent a U-haul and drive our cabinets to us, since this was their error and we were way past the delivery timeframes indicated by CTG. They indicated they would not consider this option. I immediately called the Raleigh CTG office and asked someone there to deal with CGL. I was told by the man that I spoke with (Bob) that he would look into it, but I never got a call back. I called him again later that morning, and he said he had no information for me. I asked him to keep me informed, but I never got another call from anyone in the Raleigh CTG store. I called the CTG corporate offices again and spoke with Chris. He indicated that he was sorry for the inconvenience, but offered nothing in terms of restitution for the incredible hassle that our order had become, and did not even offer to contact CGL on my behalf. Katarina at CGL called me several times over the course of the day on 6/29/12 and appeared very apologetic and concerned that the delivery of our cabinets had spiraled into a big mess. She indicated that she had called another shipping company in Charlotte, NC and that they could deliver our cabinets between the hours of 1pm and 3pm on 7/2/12. I indicated that this delivery time was not preferable, as we wanted our cabinets before then, but that it could work if need be. The director/manager at the Boston CGL location was also on the line and asked me to call CGL's contact in Charlotte, NC to confirm this delivery, and then call CGL back to let them know what was said. I did as he requested, but this could have been handled by someone at CGL rather than by me, their customer. We were then looking at a delivery time of 19 days at the very very best, but IF AND ONLY IF our cabinets actually got delivered on 7/2/12. As you can imagine, we were extremely displeased with the absolute mess that our order turned into. As CTG's customer, I shouldn't have even been expected to deal with their distributor, CGL. I am the customer, I just paid them $4,000, yet they put the burden of tracking down my cabinets on me. I am appalled that the Raleigh CTG office washed their hands of this mess, since they are the originators of the order and the people who are ultimately responsible for ensuring that we continue to get quality service DURING OUR ENTIRE Cabinets To Go experience. I am appalled that CTG headquarters has offered nothing in terms of compensation for time lost or for hassle, and am even more appalled that Chris said, "I'm not sure how we can compensate you for this," during my phone conversation with him on 6/29/12. I can think of several ways: 1.) Paying for and arranging for special delivery of our cabinets so we get them on 6/30/12. The drive from Atlanta, GA to Wilmington, NC is only 7 hours long. 2.) Offering our money back for what we paid in shipping and delivery costs. 3.) Offering a discounted price on our order, since we have been waiting for $4,000 worth of cabinets that have yet to show up. This order and shipment of cabinets was only half of what we had designed for us by Carrie and only half of what we planned to buy from CTG in Raleigh. We told Carrie up-front that we would have to split our purchase in two to make it fit our budget, and she indicated she would save her designs for us when we were ready to order the remaining cabinets. We had planned to order the other half of our kitchen cabinets from CTG around mid-July (more than $3,000 in additional cabinets on top of the $4,000 we just spent), but at this point, you can safely assume we will NOT be ordering from CTG ever again. While CTG offers a 100% satisfaction guarantee policy on all purchases, they in no way guarantee their service OR the customer's experience. On June 30, 2012 Mark McIntire from the Cabinets To Go corporate headquarters called me (someone had forwarded him one of my emails - I'm not even sure what his position is in the company) and asked me why I was "causing such a debacle." I told him we were frustrated with the poor communication between all parties involved in our order and just wanted some acknowledgement that things had gone wrong. We wanted an apology for being left in the dark, and wanted an answer about when we would get our cabinets. He said that I was "being ridiculous" and that he didn't "want to deal with this" so he cancelled my entire order. Then he hung up on me. And that was the end of that!...See MoreHas anyone hired a professional designer to design an Ikea kitchen?
Comments (1)Our IKEA store has a $99 design service where a local designer will sit with you and do the design - it was well worth it for us - even though we're continuing to tweak the plans and layout - but it's a good solid start!...See MoreHas anyone used Houzz services to find a Kitchen Designer?
Comments (18)Like a bunch of others on this forum, we are also in SW Florida. Here's how i find people: - Ask neighbors. Even if you don't know them. Everyone is renovating right now - drop a note in the mailbox of your neighbors where there's work going on and ask them to text you if they wouldn't mind sharing their experiences on contractors. - Ask your realtor. This is a no-brainer. - Do some research on kitchen cabinet brands you like, by researching on this forum and the cabinet suppliers in your town. Go to the cabinet store fronts to see the cabinets in person, and when you find a couple stores/cabinets you get a good vibe from, ask them next steps. They almost always want you to have a contractor lined up before coming to them - so ask them for three names for contractors they like working with. - Drive around a few neighborhoods and look for GC and architect signs. Look for projects of similar size/neighborhoods/style of house to yours, and keep note of the names you see. Google them. Look at their portfolios. - Go on a neighborhood listserv. Even if you aren't currently a member, join something like Nextdoor. It's filled with boomers sharing this kind of info. - Ask literally anyone you know in the new town. The yoga teacher. Your hair stylist. Your kids' friends parents at the busstop. BUt you have to do some limited work yourself, by googling the recommendations you get, checking their reviews, filtering out those that don't look like a good fit, etc....See Moreikmsrd23
3 years agoPatricia Colwell Consulting
3 years agochispa
3 years agogiantauthenticfan
3 years ago
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