I bought a couple of cabinets(2 small base, 1 large 24 x 24 wall)from them about a year ago, for our basement bar. These were floor models, so I did not have to assemble them. I have no complaints about them, and they have held up nicely.

I've been in their Denver showroom twice. They do have beautiful bathroom vanities. I wasn't looking for kitchen cabinets at the time. They advertise all wood, and while the selection is limited, the cabinets seem nice.

Are you buying in-stock cabinets? One thing that surprised me is the shipping costs--I think it was about $200 per cabinet?? They told me that's what it would cost if I wanted to order cabinets in different sizes than they had in stock. This *may* have been bc the cabinets I bought had been discontinued, so they were selling off the floor models. I would ask them about that, so there are no surprises. They did have a huge selection in the warehouse at the Denver location. I found the salespeople to be very nice and helpful.

I'm sorry that I can't be more helpful re the kitchen cabinets. I would definitely take the time to go there, if you can, and inspect the cabinets, ask any questions you have. They have a book of completed kitchens. Ask if maybe you can contact a homeowner or two. I've noticed that other cabinet companies are always eager to take you to see a completed kitchen.

Try googling the company as "Cabinets to Go complaints" or "reviews" and see if you turn anything up. I don't think that I did, when I tried it last year (or 2009?)

Good luck!

OH!!! I just thought of something!! You should check out All Wood Cabinets, through Costco. If you are not a member, it's $45 to become one.

I looked at these FIRST, when my budget was smaller. I ordered a sample door, and my GC said, "Very good value for the money." They even have 42" wall cabinets, and refrigerator panels. Turnaround time is 2-3 weeks!

They do the design FOR you. There is a measuring guide online. Fax them your measurements, and they get back to you with a plan within 2-3 days! I dealt with Lili, one of the designers. She's GREAT.

They have bells and whistles, rollout trays, corbels, fluted dividers, etc etc. Look at the "designer touches" section. All the prices are online, so you can figure out exactly what your cabinets will cost (exception: see below re glass), so you can say, ok, I can have x rollout trays and x base cabinets. They also have frequent 20% off sales. There's one going on now :-)

The limitations are these: Sizes are STOCK. No modifications. They do sell cabinet FRONTS in different sizes, but you need somebody to make the boxes for you.

Limited selection of styles and finishes.

Mullion doors do NOT come with glass. Lol. You have to go to a glass place, drop the doors off, and pick them up. However, this is not expensive, just sort of a pita.

There is a blog somewhere--I read it--all about All Wood Cabinets. Hundreds of people have posted about their experiences with these cabinets. Unfortunately, I apparently didn't bookmark it.

Here is a link that might be useful: All Wood Cabinets

Summerbabies, thanks so much for the info - I've been away from this website for a while, sorry. I would gladly go w/Costco's Allwood (am a member already) but they just don't have a style/finish that appeals to us, most unfortunately. I did read the blog that contains many comments from (mostly) happy Allwood users - I think it's Costco fans or something similar. I just want to be sure if there's a problem, that the cabinet seller will work it out fairly, & the Costco Allwood appears to meet that standard - just can't find exactly what we want there!

I'm not sure if you've tried Kitchen Cabinet Kings at kitchencabinetkings.com but they have a really similar door style to the rope door you're talking about and they have a ton of video and online testimonials. I bought my cabinets there and everyone was really helpful and they have online chat and when you call the number you get an actual person.

We recently ordered the White Shaker Style cabinets for our laundry room from Cabinets to Go. There is a showroom in our area and we ordered the standard sized cabinets. There were no shipping charges. The cabinets were relatively simple for my DH to assemble. They gave us the wrong color wall fillers, we simply exchanged them at the store...they had the correct color in stock. The cabinets arrived within 2 weeks.
I am pretty satifisfied with the quality we received for the price point.

AVOID THEM AT ALL COSTS!!! Our nightmare is described here. We placed a nearly $4,000 order with Cabinets To Go on 6/13/12. The standardized Cabinets To Go receipt and paperwork we received stated that we should expect 1-2 weeks for shipping. Carrie, the representative in the Raleigh, NC office that we worked with and ordered from, told us we should expect 10 days for shipping. The 1-2 week timeframe on the CTG correspondence would have placed our delivery somewhere between 6/20/12 and 6/27/12, and the 10-day estimate from Carrie would place our delivery date on 6/22/12. However, we have received no cabinets by 6/29/12. As soon as CTG received our payment (which was made in-full and immediately upon ordering on 6/13/12), all communication with us stopped. We were extremely satisfied with CTG's customer care during the designing and ordering process, and Carrie exchanged 35 emails and 5 phone calls with me over the 5 days that we spent considering our options and making our decisions. However, as soon as CTG got our money, customer care went out the window.

On 6/29/12 we were still waiting for delivery of our nearly $4,000 order, which was paid for in-full and upfront. Furthermore, we received no communication from CTG in regard to tracking our $4,000 shipment, updates on delivery, or even scheduling a delivery until I started asking questions on 6/21/12 about where our cabinets were. We understand that CTG may not be able to pinpoint an exact delivery date immediately upon ordering. However, we never even got the opportunity to request an estimated delivery date during any conversation with CTG, because these delivery estimates were bestowed upon us and this topic of conversation was completely initiated by CTG! If you are going to give an estimate, it needs to be an accurate estimate. If something goes wrong during the processing and shipping of an order, the customer needs to be told, so as to adjust their expectation for delivery. We were never told that the delivery estimates provided by CTG needed to be adjusted due to processing or shipping problems, so we expected the estimates to hold true.

When we had received no cabinets by 6/21/12, I contacted Carrie in Raleigh to inquire about the status of our order because we had not received any correspondence from CTG during the 8 days that had passed since paying for our cabinets. Carrie responded via email on 6/22/12 and told us the cabinets were in transit, but one item was on backorder. So, our cabinets been shipped and no one had told us, and part of our shipment was on backorder but we were not informed about this. So we waited for 5 more days, but when we still had received no cabinets on 6/27/12, I began calling and emailing the CTG headquarters and their customer care representatives. At this point, it was 9 days after our items had shipped and 14 days after we had ordered, and we still had no cabinets. Chris, the corporate customer care representative I spoke with, informed me he was very concerned about the lack of customer care we were receiving and would forward my concerns on to the Raleigh office, something I had already done on my own.

Later that same day (6/27/12) Carrie forwarded me an email that she had received on 6/18/12 containing details about tracking our order. (It took 9 days to get our shipping information forwarded to us from CTG, and we had to request this information from them!) We were directed to contact CGL (the carrier that CTG uses for delivery) directly about our order. CGL must have been informed that I was on a mission to track down the cabinets, because a few minutes after I got the email from Carrie, Katarina from CGL called and left a voicemail requesting that I contact her to schedule delivery of our cabinets. I called, but was told the scheduling team would not be back until 9:00am the next morning. So I called them back at 9:00 on 6/28/12 and asked to schedule our delivery. Katarina told me she could not yet schedule delivery, as our cabinets had not reached the distribution terminal yet and she could not tell me what day we could expect to get our cabinets. I called CGL three more times over the course of 6/28/12 and spoke to three different CGL representatives, all of whom gave me different answers about when we could expect delivery and whether or not they could even schedule delivery yet. My fourth call to CGL on 6/28/12 ended with the representative telling me that the cabinets would arrive in the distribution terminal in Fayetteville, NC during the night on 6/28/12, and she said she thought we could get delivery on 6/29/12. Exasperated by the back-and-forth of the last two days, I emailed the CTG headquarters a second time and updated them on the mess that we were dealing with. I also called the number Chris had left for me and left a voicemail for him with the same update.

I called CGL at 9:00am on 6/29/12 to check on the arrival of our cabinets at the distribution terminal in Fayetteville, NC. However, I was told that someone at CGL had made an error since my last phone conversation with them the evening before, that our cabinets were put on the wrong truck, and they were currently at the distribution terminal in Atlanta, GA. I insisted that we get our cabinets before the weekend, but CGL said they had no trucks available to bring us our cabinets. I requested that CGL rent a U-haul and drive our cabinets to us, since this was their error and we were way past the delivery timeframes indicated by CTG. They indicated they would not consider this option. I immediately called the Raleigh CTG office and asked someone there to deal with CGL. I was told by the man that I spoke with (Bob) that he would look into it, but I never got a call back. I called him again later that morning, and he said he had no information for me. I asked him to keep me informed, but I never got another call from anyone in the Raleigh CTG store. I called the CTG corporate offices again and spoke with Chris. He indicated that he was sorry for the inconvenience, but offered nothing in terms of restitution for the incredible hassle that our order had become, and did not even offer to contact CGL on my behalf.

Katarina at CGL called me several times over the course of the day on 6/29/12 and appeared very apologetic and concerned that the delivery of our cabinets had spiraled into a big mess. She indicated that she had called another shipping company in Charlotte, NC and that they could deliver our cabinets between the hours of 1pm and 3pm on 7/2/12. I indicated that this delivery time was not preferable, as we wanted our cabinets before then, but that it could work if need be. The director/manager at the Boston CGL location was also on the line and asked me to call CGL's contact in Charlotte, NC to confirm this delivery, and then call CGL back to let them know what was said. I did as he requested, but this could have been handled by someone at CGL rather than by me, their customer.

We were then looking at a delivery time of 19 days at the very very best, but IF AND ONLY IF our cabinets actually got delivered on 7/2/12. As you can imagine, we were extremely displeased with the absolute mess that our order turned into. As CTG's customer, I shouldn't have even been expected to deal with their distributor, CGL. I am the customer, I just paid them $4,000, yet they put the burden of tracking down my cabinets on me. I am appalled that the Raleigh CTG office washed their hands of this mess, since they are the originators of the order and the people who are ultimately responsible for ensuring that we continue to get quality service DURING OUR ENTIRE Cabinets To Go experience. I am appalled that CTG headquarters has offered nothing in terms of compensation for time lost or for hassle, and am even more appalled that Chris said, "I'm not sure how we can compensate you for this," during my phone conversation with him on 6/29/12. I can think of several ways:
1.) Paying for and arranging for special delivery of our cabinets so we get them on 6/30/12. The drive from Atlanta, GA to Wilmington, NC is only 7 hours long.
2.) Offering our money back for what we paid in shipping and delivery costs.
3.) Offering a discounted price on our order, since we have been waiting for $4,000 worth of cabinets that have yet to show up.

This order and shipment of cabinets was only half of what we had designed for us by Carrie and only half of what we planned to buy from CTG in Raleigh. We told Carrie up-front that we would have to split our purchase in two to make it fit our budget, and she indicated she would save her designs for us when we were ready to order the remaining cabinets. We had planned to order the other half of our kitchen cabinets from CTG around mid-July (more than $3,000 in additional cabinets on top of the $4,000 we just spent), but at this point, you can safely assume we will NOT be ordering from CTG ever again. While CTG offers a 100% satisfaction guarantee policy on all purchases, they in no way guarantee their service OR the customer's experience.

On June 30, 2012 Mark McIntire from the Cabinets To Go corporate headquarters called me (someone had forwarded him one of my emails - I'm not even sure what his position is in the company) and asked me why I was "causing such a debacle." I told him we were frustrated with the poor communication between all parties involved in our order and just wanted some acknowledgement that things had gone wrong. We wanted an apology for being left in the dark, and wanted an answer about when we would get our cabinets. He said that I was "being ridiculous" and that he didn't "want to deal with this" so he cancelled my entire order. Then he hung up on me. And that was the end of that!

To the person above from Jacksonville, NC, I am in the process and renovating my kitchen and went into the Raleigh store yesterday. I was impressed with the build of the CTG cabinets and even more with the consultants. What I found completely different than your experience is the lead times that I was quoted. I was told that the CTG in house cabinets would take 4 weeks, and that the Kraftmaid would take 6-8. It seems like the biggest mistake they made in your case was stating that the cabinets would, in your words, "should expect 1-2 weeks for shipping". I have been in construction for years and you always hate to lose sales over giving too long of lead times or length of time for work to be completed, but it is much better than having someone hold you hostage to a time estimate had a less than 100 percent chance of being an accurate estimate. They said expected in 1-2 weeks, from your post here and on another site (I am reading reviews because I am trying to get feedback from reasonable people as to the overall quality of both the build and service of CTG) it seems that you started flipping out about day 8. I would say that because you still didn't have your cabinets on day 14, you might have had a reason to be a little upset, but the lengths that you took it to were a bit nuts. Honestly, I have received 5 different quotes on cabinets in the last 2 weeks, and the 4 weeks that CTG quoted yesterday was the best (actually one other company quoted 4 as well). I have no stake in CTG, and who knows, if I go that route I may have a complaint in the end as well, but because I have dealt with unreasonable people in terms of scheduling for years, I have to take up for them on this one.