Scallops are like little hockey pucks - they're hard when frozen, soft when not. I'm not sure a photo will do much for you, it is Amazon after all, they don't tend to challenge customers reporting problems.

I've ordered scallops and other frozen foods from Whole Foods for both delivery and curbside pickup and have found that cold or frozen items have always seemed to be an appropriate temperature. Specifically with scallops, I've curiously gotten both dry and wet scallops in WF packaging at different times. The dry ones were great, the wet ones disappointing. I've found wet ones (when I know) are easier for me to brown using a broiler pan or rack so that the water they shed runs off.

Anne, I received a roast that was obviously spoiled . Called Whole Food, they refunded my card that moment and told me to throw away. Hope one in your area will have same policy.

If the scallops don't smell "off" I would not throw them away. At least cook them and see if there is any off odor. The good thing about seafood is you can tell if it's not fresh by the smell.

I don't think there's enough information to make such a recommendation. Spoiled seafood that's cooked, especially if seasoned in the cooking, not all that likely to have an off smell. If it thawed and spoiled, OUTSIDE and inside, cooking may render the outside safe to eat while doing nothing with the inside if it thawed too and the scallops are properly cooked what I'll describe as "rare" inside.

If the purchase price is refunded, there's no reason to take a chance, I think more thoughtful conduct is warranted. This isn't an offer of a free sample, it's a refund of improperly handled frozen scallops and if someone responsible is involved, they will surely suggest you discard what you have. That's the best approach in my opinion.

WFM will cheerfully refund your money. I would not take a chance with seafood being bad. I once had food poisoning from fish eaten at a restaurant that was off. I had no indication it was bad while eating it. I was seriously unwell for four days afterwards. Just like in tennis, When in doubt, it's out.

Annegriet, did you get your refund?

Yes. Just like you said. They refunded no problem. Great customer service.