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tjwtexas

Samsung electric range/oven overheating Model # NE58F9500 fire hazard!

TJW
3 years ago
last modified: 3 years ago

Our Samsung electric glass top range with convection oven Model # NE58F9500SS is only 3 years old (purchased new from Lowes in 2017, manufacture date Oct 2016). The oven either does not heat up - or heats to the set temperature then drops to barely warm - or - worse - heats to set temperature, keeps heating, overheats, will not turn off then locks itself due to it being "too hot" so we cannot remove the food or open the oven door at all. The entire unit is very hot to the touch and only cools down after having the power shut off at the electrical panel for nearly 45 minutes. My research today indicates this is not uncommon. Also apparently Samsung customer service is pretty useless so I am looking for a safe, reliable, electric slide-in range with a convection oven. We are reading about induction vs not induction, and don't really have a preference there - but we need to order something ASAP and need recommendations (preferably for a manufacturer or model that has been problem-free for more than 3-4 years : / )

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