Yep, I've been hearing about the delay on fridges. Part of the problem is that lots of the parts are made in China. My sister has a counter-depth KA and after about 5 years the ice maker went out. It's not covered under her extended warranty for some reason.

No one fixes anything anymore. Their only solution for her is to order a replacement ice maker.

We have the KA counter depth french door, I love it no issues, it has a great ice maker inside which was important to us. Love the handles on it too! My sister has the KA side by side and said she would never do that again (side by side in general).

I think sxs fridges with tiny freezers are not good . I think if you already have a decent freezer I would do a fridge with the freezer in a drawer on the bottom. I have a Fridgedaire all fridge all freezer with builin kit it is now 13 yrs old the only thing I have needed is a new light bulb for the fridge. I love the look of them I dislike exterior ice makers and water on the doors so perfect for .When we got ours they were considered commercial so not really pretty inside , Electrolux makes the same but much nicer interior I have used them in a few of my clients homes and they love them This is mine

Itsourcasa - does your KA French door have the interior on the left side water dispenser? If yes, how‘s it working? Ours drips for a bit after use causing water mineral build up on deli drawer side below. We keep a folded up paper towel there to catch after using & pumice stone to clean off orange mineral deposit. Lovely. Also, our ice maker is turned off bc of the klunking noise it’s making. Per research it’s ice maker trying to push out ice that‘s not there. Frig just had new water line installed & water disp works so not plugged. Our frig was new in 2012. If motor is failing it’s lasted longer than BeverlyFLADeziner’s sister’s did! Is your sister’s dislike of her SXS due to space only? Counter depth increases the space loss issue but we must have counter depth!

Patricia, we also dislike look of ice maker & water dispenser on door which is why we have current KA French door with interior but I’ve just described problem with that interior water dispenser. The KA SXS in door dispenser looks much better than other counter depth models & the ice bucket inside doesn’t sit on freezer shelf taking up freezer space. That’s why looking at this specific model. I’ll look at Frigidaire brand though based on your recommendation. I looked only at the brands with top ratings. I know SXS are a love em or hate em deal! Since I have experience with both types I think I’m realistic about limits of SXS space & the ice maker not on shelf is big improvement.

Beverly, the supply chain delays are why I want a new frig ordered before mine gives up. Getting parts is a problem too though & the couple bad reviews on the KA SXS model I’m considering are giving me pause. Don’t want new frig issue can’t get fixed either! That’s why I’m looking for specific experience with this current model.

You can save yourself $600 and buy the nearly identical Whirlpool WRS973CIHZ instead of the KitchenAid KRSC703HPS. KitchenAid is a Whirlpool Corp. brand.

I don't know anything about the KA model you are asking about, but we do have a 2 year old 42" "built-in" KA side by side with ice and water. It was just under $10K. I can NOT believe they can get away with how poorly designed & cheaply made this product is!

Kitchen Aid is NOT worth the money. If their "top of line" is this bad, their lesser models can't be any better!

Mary Elizabeth - thanks for brand feedback. It seems like there’s no consistency within brands for the quality.

wdcruise - thanks for brand relationship info. I did check out the whirlpool you linked to.Does seem to be same - different handles & box depth listed is slightly larger yet inside volumes exactly the same. The WP does have the better looking water ice dispenser that KA has which I like. I don’t like the handle thing you have to push on. These 2 brands have a soft pad you push against- just looks better!

I used all Whirlpool in a full kitchen remodel (10 years ago - different house). We sold after about a year. I liked the Whirlpool appliances - features and cost wise. So when I had to replace our built in in this house, I thought "KA is a step up from Whirlpool, same company, it will be good."

Joke's on me - the quality of the interior, the poor layout and design are SO bad!

I despised my counter depth, side by side Kitchen Aid fridge. I felt like I couldn't fit anything inside - not even a pizza box. Now I have a huge LG French door (not recommending LG) and LOVE the layout!!!

Yes, Andrea, I understand your opinion. As I said though, I’ve had a SXS before so I know full well the style’s limitations. This model is an improvement with the ice cube holder on door instead of freezer shelf. As for counter depth models loss of space, I hear that too & am familiar & awarewith my current counter depth French door model. However, with my kitchen layout, the fridge opening towards the side of my island, & with its position at the end of a counter on one side & a 28” deep wall on the other, I am not willing to have the look of a full sized box sitting in that space sticking out. I have a lovely upright freezer in garage & we’re a family of 2 so counter depth works for us! A matter of priorities. 😊

"A matter of priorities."

KW, just focus on those priorities. The best advice I've received is to shop for the features you like and not any specific brand. There will be negative reviews for every single brand out there. What one person loves, another hates. Also, the quality you get today is not what it used to be. Just the way it is, unfortunately. Stick with your priorities. :-)

I don't know about a counter depth KA, but the Whirlpool model I had was counter depth, and I loved it! It was SO well designed inside! Which is why, I cannot for the life of me, understand how they screwed up the inside of the much larger full size Kitchen Aid!!