Home Depot Cabinet order gone wrong

3 years ago

Anyone experience problems with their Home Depot cabinet order due to the designer‘s design & order? (ie: a sink that doesn’t fit the base cabinet & the sink was chosen & ordered at same time as cabinets). Curious if Home Depot compensates anyway for their designers mistake. Because this mishap has put us back another 3-4 weeks!

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Charles Ross Homes

2 years ago

@millworkman,

The problem is the need to continually calibrate customer expectations. Most of the folks complaining about big box store installations are applying a quality standard that's not ever going to be achieved by a big box store installer. Like most things, you get what you pay for.

I many areas, the good contractors have more work than they can handle-- and it's not competitive bid work. That reduces the big box store contractor selection criteria to "is he breathing?"

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Comments (14)

krissie55
3 years ago
I have not had this kind of experience with Home Depot, but, in my opinion I would send everything back to Home Depot for a full refund. Let them decide what to do with it.
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Charles Ross Homes
3 years ago
Don't throw the baby out with the bathwater and don't throw the cabinets out with the sink...

Mistakes happen. Since you ordered the cabinetry and sink from the same supplier, I would expect them to correct the error at no cost to you even if a sink which fits the base cabinet costs more. In light of the effect on the project schedule, perhaps they will give you the sink at no cost. If the "expert" in the cabinet dept. can't make it right, I suggest a conversation with the store manager.
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As far as ordering cabinets from HD, it's pretty fool proof. In our case, we did our own measuring, sat down with HD and made a plan, took it home, re-measured, and considered each and every cabinet and space before we worked up an order. Actually, we did that multiple times. In one of our "take it home" phases, we discovered that we'd mismeasured by 1" on one wall. Because HD uses a program that will not allow you to stuff a 15" cabinet into a 14" space, as soon as we corrected the wall measurement, the program highlighted what else would need to be changed. When the cabinets were set for both placement and type, we added in the extras like toe kicks and molding. Having gotten it all right in the plan, the computer program prints up a list of all the stuff that needs to be ordered - in excruciating detail. When the moment comes, you need to sign that you know exactly what you're paying for. Since we did our own measuring, we also had to sign in blood that the measurements were on us if something wasn't right. Once the order was in, all was good. The cabinets were shipped directly to us and the delivery guys were very good about making sure that what they delivered matched the paperwork. At install we had a drawer face that was just a little too big and that was resolved promptly and without fuss. For another set of cabinets we bought for our bedroom, we had them sent to HD and we picked them up from there. We were avoiding a delivery charge on that one as there we many fewer cabinets. Besides the pain of unloading those monsters at home, that also worked fine. A real concern would be if you were working with the kid who was recently hired and just lacked experience with kitchen design. This wouldn't be a bad order problem, more of an iffy design problem. Our guy had done this for years and actually likes kitchens. That does make a difference. Your degree of involvement also makes a difference. I finally talked them out of a copy of the catalog that has all the cabinet possibilities in it, so that I felt sure we had the best options chosen for our space. We did our own install, so we didn't use their subs. Had we not, I think I might have liked to hire our own installer vs. using whoever HD sent.
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ceilsan32
3 years ago
Your problem is one I've encountered too frequently when dealing with Home Depot's kitchen sales people. I've known people who've waiting months for completion of their project due to errors in measurements, wrong cabinets ordered, cracks in cabinets, etc.

It may be a regional issue, but I would not be looking there for a kitchen remodel.
Stax
3 years ago
Lowes had similar issues with my Kitchen Order thirteen years ago. They made it right at no cost to me, and did so in a timely manner.
jimct01
3 years ago
The issue with big box stores and Home remodels is the simple fact that all the contractors are working for the store not you. I want my contractor working for me. That way I get to say what is acceptable and what is not and I don’t need to route everything through the middle man ( the big box store ). Experience and reputations matter. Problem is one week someone may indeed get a great job from one of the big box stores. However if contract something later from a big box, , I have no idea or control over the selection of the contractor. And maybe my neighbor got a great one and a great job and I get someone not as good. If I hire my own remodeler and they did an excellent job for my neighbor I should get the same quality work.
Heather Slee
2 years ago
I've waited 4 months and the two new cabinets that they installed as part of our remodel, are too deep - doesn't make any sense that they would stick out 2 inches from the wall/counter - super worried that this is going to delay us another 4 months from getting the kitchen finished. Not happy.
ci_lantro
2 years ago
I've waited 4 months and the two new cabinets that they installed as part of our remodel, are too deep - doesn't make any sense that they would stick out 2 inches from the wall/counter -

Heather, are you adding new cabinets to existing cabinets?

If so, the problem is likely that the old cabinets were not built to the standard 24" depth (front to back measurement) for base cabinets.

If you need anything other than a 24" deep base cabinet, it is going to be a special order.
jimct01
2 years ago
Or your contractor screwed up the measurements. Not much excuse for that. Make sure the pay for the mistake, .
PRO
Charles Ross Homes
2 years ago
The big box stores hire installation contractors based on the lowest price. The typical result is what you should expect from the lowest guys in the contractor food chain.
millworkman
2 years ago

"The big box stores hire installation contractors based on the lowest price."

Charles Ross Homes, it continues to amaze me that in 2021 people still need to be reminded of this fact,
ci_lantro
2 years ago
I'm more interested in the 'why'. The 'why' may explain the 'how'...as in how it happened. No follow up from Heather as of yet. And no pictures that might explain it.
bry911
2 years ago
last modified: 2 years ago
Big box stores usually offer a fixed price model. An installer who charges $250 per hour and an installer who charges $80 per hour will both get the same for installations.

It is an economies of scale model. The big box stores offer more and more steady work at less money. The quality of installers at big box stores in any area will be inversely related to the number of high end installs in an area.

I wouldn't assume it is an install quality issue. If Heather has custom depth cabinets and didn't realize it, this where we are at. I can't imagine even bad installers installing cabinets 2" proud.
PRO
Charles Ross Homes
2 years ago
This thread has some age on it. My recent post responds to the one immediately above which suggests the contractor may have screwed up the measurements. If field measurements were involved, that may very well be the case.

Home Depot Cabinet order gone wrong

Charles Ross Homes

Comments (14)

krissie55

Charles Ross Homes

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