Customer service is excellent, I changed my order on them lots of time, and they don't mind. Roses that are sold as OWN-ROOTS are huge, worth buying. Their OWN-ROOTS are many times bigger than gallon-size. But their roses sold as GRAFTED-ON-DR.HUEY doesn't have enough cluster root to thrive in my rock hard clay.

Young Lycidas was the only one grafted-on-Dr.Huey from Regan, the other 3 are own-roots (also from Regan). There was NOT enough cluster root on Dr.Huey-stick for fast blooming on Young Lycidas, then it died through my zone 5a winter. I have better luck buying ESTABLISHED roses in pots at local stores (grafted-on-Dr.Huey) for less than $15, these already have cluster-roots formed & buds & blooms, and survive my winter better.

I think they are okay. I would not order from them again unless they had something I couldn't find anywhere else. 2020 was the first time I ordered from them, roses did not seem as fresh as other BR I received from other vendors. Shipping is pricey as well.

Thank you, @strawchicago I have been hearing and seeing pictures of their bare root. from early in spring, there was some unhappiness around the quality of bare roots sent. They have so many varities and fairly decent pricing.

@Dingo2001 - Z5 Chicagoland Thank you, that is why I wanted to hear first hand account, before I get tempted to order and regret later

You're welcome! I think if you could go there in person it would be a better option.

I believe they source their roses from various wholesale suppliers, so the quality depends on where they got it from - it’s a bit luck of the draw, but overall the roses I’ve gotten from them have all grown well, once you clean them up & plant them. (When I browse their lot I look for the grower tag on the cane, and there’s a wide variety - for anyone in SoCal, the roses from Otto & Sons Nursery always look the best!)

Oh, and going there in person is fun, but the “potted roses” (ie, a bare root stuck in a peat or plastic pot with lightweight potting soil) that they have for sale on their lot are WAY more expensive than ordering the bare roots online. So, although it’s sight unseen, ordering ahead of time is much more affordable.

I'll be ordering from them for this spring. They are the only nursery that carries what I need. We will see what they send.

They have the best selection of standard roses but the shipping is really horrible

@cyndita (west coast zone 9) thank you! Now I know why some people are so happy about their orders and others not.