Desk delivered broken. How to get satisfaction from seller?
I bought a desk online from officefurniture.com . I usually have a rule that I will not buy furniture sight unseen but this one was just the right size and COVID and all that. The company I ordered from is in Wisconsin. Unbeknownst to me, the desk had to be shipped all the way from CA. via Fedex. I could trace the delivery and it had to have changed hands five times by the time it made it to me.
The delivery guys carried two heavy boxes up a flight of stairs to my home office/ guest bedroom. As soon as they left I started to unpack it, no easy job. It weighs a ton. It came in basically three parts, the top and two pedestals.
wouldnt you know that a wooden slat that runs between two drawers was broken and there was a noticeable ding in one drawer. Aaaaargh.
i immediately called customer service and they nicely said they would contact their vendor and that the vendor would most likely send a new pedestal to replace the damaged one. I emailed pictures of the damage. The vendor is Winners Only in Vista, CA.
That was on August 21st, so twelve days ago. I have called the CS person twice since then and emailed. She said she was still trying to get an answer from the vendor. I am fed up with her and what feels like her half-hearted attempts to settle this.
The damage could easily be repaired but I did not pay for a scratch and dent item, I paid full price which with shipping was $1,100. I would be satisfied to repair the desk and take a deep discount.
I feel like I have to kick up my efforts to get this settled. But what? What should my next step(s) be? I have been polite so far but feel like the only way I am going to get any action from them is to be a PITA. Any ideas?
Comments (9)
jojoco
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Bunny
3 years ago
Oakley
3 years ago
Allison0704
3 years agolast modified: 3 years ago
arcy_gw
3 years ago
Lukki Irish
3 years agoDed tired
3 years agoDed tired
3 years agoThought I would follow up in this. It’s really become kind of laughable. I thought I was getting one new pedestal to replace the damaged one. Instead, they sent TWO new pedestals ( left and right), a new center drawer and the board that connects the two pedestals. So now I have almost two complete desks! The only thing missing is a second top. My house looks like a desk factory. They did not remove the damaged pedestal so now I have to get rid of all the parts I don’t need.
The damage is easily repaired. I am hoping I can give away all the parts I don’t need. If someone would put a top in it, they would have a whole desk. A simple board would do or the top could be ordered from the manufacturer. I can’t believe what a headache this has been.Imdo have to give credit to office furniture.com for making every effort to make amends. I think Fedex caused the damage during shipping. It was quite heavy and looked like it had been dropped.
Heres how my living room looks after the second delivery.
The enormous, heavy box being delivered.
iI still have to assemble the unbroken parts and get rid of the extra pieces. All I wanted was a new desk!
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