Thank you for giving me those possible reasons. However, the "it is normally not a big deal to deal with this" would be great if the repair people also had this attitude. I will try to fix it myself. I just hate to move this monster as it's very heavy. By the way, we don't have an oven with a "defrost" issue as originally posted. Rather, it is the self cleaning that doesn't work, amongst other things. It's also worth noting that I sent the Monogram people a registered letter requesting new appliances or a law suit. Cars have lemon laws, so should appliances.

Thank you for the suggestions. After some more research, I decided to go ahead and order the Chillerator. The light bulbs, electrical tape and other ideas sound like more than I want to do and are not guaranteed to work. I appreciate the advice and will post back on how the Chillerator works out.

There is a knocking now and then but since our previous fridge, a 19+ year old Kenmore badged Whirlpool, did the same, much worse and more often, I haven't given it much thought. It was louder before we placed the fridge cabinet back in place but now it doesn't even register with me unless I consciously make an effort to hear it make that sound. Since we're still within the 1st year of ownership, I should call for a service call and see what they have to say about it, just for the heck of it. We looked at the GE model, as well as many others including a Whirlpool since we'd had such good luck with our previous fridge (not one service call in 19+ years). Unfortunately, Whirlpool didn't offer a CD version. KA is now owned by Whirlpool (and Amana and a bunch of others) so we opted to stick with that appliance arm and not go with GE. According to Consumer Reports, GE does really well with ovens and cooktops but their rep slips down the list with fridges. But honestly, I felt as though we could have chosen our fridge with a dart throw since I could find bad reports on any fridge I researched. One other reason for our choice is that, according to my research, the KA is made in the US while the GE is made in Mexico. Not sure if this is still true. I couldn't find out where parts came from - both could come from overseas. If all else is comparable, we're trying to make an effort to choose appliances made, at least in part, in the US.

I also made that terrible and costly mistake of buying a GE Monogram 48" side by side refrigerator. We had issues with the first one starting the day it was delivered. It was ultimately replaced after less than 6 months. The second refrigerator had a manufacturing defect that caused a very loud noise and the freezer to not cool properly after less than 6 months. It took a month to get it repaired. Less than a month later the control board stopped working and both the refrigerator and freezer stopped working entirely. This is a $10k refrigerator that is 7 months old. It has not been working for weeks, we are still waiting for a repair. GE sent the required parts by ground shipping from California to the east coast and delayed scheduling of the service appointment. We are looking into the lemon law and have also discovered several law firms investigating these issues for potential pursuit of a class action.