GE Monogram Refrigerator lemon

4 years ago

last modified: 4 years ago

We have a less than 2 year old 48” GE Monogram refrigerator that has been a nightmare.... a month after moving into our new home the icemaker went out during Thanksgiving weekend. Of course we had a house full of company that week so it was quite embarrassing to be serving bagged ice all week. A new ice maker install was the fix....well we thought it was but since then we have had 5 issues with internal water leaks all from the same area. Each time the “issue” appears to be fixed and we go several months without an issue and then.....leaks...

GE just keeps sending a repair person to fix it and I keep complaining that one day I won’t be home to turn it off and they will be dealing with a bigger issue- ruined wood floors....

This morning I woke up to a mess, overnight it leaked horribly.. It was even difficult to open the door but luckily I was able to open and turn off the ice maker.

I called the Monogram hotline and the earliest they can come out is next Monday, we have to wait almost an entire week. I am tired of chipping ice from food and from inside of the freezer, I am tired of worrying about a potential flood.....

I have asked to have this refrigerator replaced since it is still under warranty but I get the run around....

Its really sad that an appliance that has some great qualities, is ruined by a faulty part. I would avoid this refrigerator.

any suggestions?

Featured Answer

Michael

4 years ago

If it's the same issue occurring over and over, check your state's lemon law for appliances. You may be able to get a refund or full replacement. You may also get better traction from GE if you tell them that you're pursuing using the lemon law.

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Comments (10)

teresa
Original Author
4 years ago
I am researching it, right now it looks like the Magnuson-Moss Warranty Act is what I need. Luckily it is still under warranty plus I purchased extended warranties on all my GE Monogram appliances. Just a pain that I have to go through this time and time again and it is a pain to clean up....I am
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dadoes
4 years ago
Ice makers typically leak when the water inlet valve malfunctions ... seeping from not fully shutting off which leads to the ice mold overflowing. The valve is a separate part from the icemaker mechanism itself. Has the valve been checked/replaced?
teresa
Original Author
4 years ago
TY this is a flaw in design there is a piece that takes water from the pipe to the tray that keeps falling off and that is the majority of the issue.
dadoes
4 years ago
Interesting, and curious. The fill fume isn't a moving part so seems odd it'd fall off. Perhaps the GE Monogram ice maker is a different design than my (15yo) GE Arctica. Best of luck to you in dealing with the issue.
teresa
Original Author
4 years ago
That’s the part it has come off numerous times. And a couple other times it has leaked with it in place
dadoes
4 years ago
Perhaps there was something wrong with the ice maker which called for replacement of it ... but the flume is a separate part and not included with the ice maker (not on my refrigerator model, can't say about yours without knowing what's the model number). Presumably the original flume was transferred from your original ice maker to the new ... then was the flume replace separately on subsequent occasions? Again, it's odd that your flume is coming loose. It's not a moving part, just clips to the edge of the mold and sits there to direct the water flow into the mold. Is it mounted wrong to the mold? Is the dump arm hitting the flume during harvest cycles and knocking it loose?
teresa
Original Author
4 years ago
yes replacec due to the motor that turned the thing that pushed ice out. Don’t know why flume keeps breaking and falling off it’s been replaced 2 times. Repairman is now coming tomorrow after I complained.... we will see what happens
khanthony
3 years ago
I also made that terrible and costly mistake of buying a GE Monogram 48" side by side refrigerator. We had issues with the first one starting the day it was delivered. It was ultimately replaced after less than 6 months. The second refrigerator had a manufacturing defect that caused a very loud noise and the freezer to not cool properly after less than 6 months. It took a month to get it repaired. Less than a month later the control board stopped working and both the refrigerator and freezer stopped working entirely. This is a $10k refrigerator that is 7 months old. It has not been working for weeks, we are still waiting for a repair. GE sent the required parts by ground shipping from California to the east coast and delayed scheduling of the service appointment. We are looking into the lemon law and have also discovered several law firms investigating these issues for potential pursuit of a class action.
homechanger
2 years ago
I have a Monogram too, I think they are just badly designed and cheaply made, I would NEVER recommend them, I have to defrost my fridge every 10 days... money down the drain, just looking for a replacement now. I'm in Canada and the class action didn't include us, so I'm $10000 out of pocket....