I am going to apologize in advance for sounding snarky or offending anyone. After all this is just my opinion. And you all know what they say about opinions..they're like armpits; everyone has two and they all stink. PB/RH/CB blahblahblah have kind of become my pet peeve. I equate them to what Abercrombie did for fashion. Just like Abercrombie teaches the gullible youth of America what is 'cool' to wear, despite shoddy quality of overseas goods, PB/RH/etc teaches first time home-makers what their place ought to look like despite the shoddy quality of their overpriced imported goods. PB couches are garbage with a PB tag somewhere on it. That little tag costs a lot of money. The way I see it, if you can shell out the kind of money that a PB/RH sofa demands, spend a little bit more and get an heirloom piece by Stickley, Baker, or from Room and Board (one of the few 'trendy' homestyle retailers that supports domestic workmanship and historic design). PB is pumping out a generation whose design aesthetic is void of all individuality. Rather than letting people explore what environments they find pleasing, they're selling a crappy cookie-cutter style. So, here comes the jerk inside. They style you ask us to define? Cookie cutter. And I don't mean this to be mean. Look around the furniture and design forums on this website. There are links to places all over the internet that offer great goods. Okay. I'm done. Again, all apologies to those I have offended. I look forward to hearing other opinions, and what others think about my perhaps not-so-humble opinion.

I bought the cute PB Reindeer mugs last year for Christmas. We ended up not using them until this year. They were tucked away in my kitchen cabinet in their box until we brought them out this Christmas. I rinsed them out and used Two, one for hot chocolate and one for tea. The person with the tea suddenly had the hot liquid coming out at the base. At first she thought she had spilled it and grabbed a cloth. While this was happening the other person was pouring the hot water into the Chocolate mix in his cup, there was a cracking popping sound and the hot chocolatey liquid spewed out from a very large crack running vertically down the side. In the meantime the hot tea cup was continuously seeping from around the base of the cup but we couldn't see a crack anywhere. After cleaning up the mess and making sure no one suffered any burns, we cleaned out the cups and checked them out. One had an obvious crack that had occurred, while the other one used for tea had no discernibly visible crack. BUT we discovered that when you ran a wet finger around the bottom of the sides of the inside base of the cup , you could feel a hairline crack running almost completely around the inside base circumference. These cups come in a package of 4 and are expensive considering 2 out of 4 cracked when used for hot drinks. We are afraid to use the other two cups for fear of getting burnt. l wanted to read reviews of these cups but cant find ANY reviews on any of their products. This leads me to thinking they purposely don't have anywhere to post them. From a CS perspective this is a very poor optic, doesn't inspire brand loyalty or any desire to continue to purchase their products. Trust and belief in the brand providing quality products is seriously compromised. I also purchased a woven duvet cover that I have to needle in a couple of loose ends that were left sticking out the ”GoodSide” of the cover. Shoddy finishing work with a no care attitude.

Dee, that is a very good point to consider about the shedding. I have a Karastan multi kirmin and am looking to completely change the color scheme so I can't use it. This rug has never shed--I guess that bumps up my expectation of quality. I use Home Depot polypropelene Oriental knockoffs under my dining table in the kitchen, and toss them every 5 years as they get very heavy traffic from kids/dog/ dirty feet coming in from outdoors. They look and feel just ok, but never shed at all and clean up pretty well so I don't have to freak out when someone spills BBQ sauce on it. The LR rug will have to last over the long hall. Maybe I will look at the Karastans at Macys locally to get some ideas on true color. I am hesitant to buy any rug online unless I see the exact one in the flesh first. Any one else out there care to comment on the quality of their Pottery Barn rug? Do they all shed like this, because they are hand tufted? They are half the price of Karastan. Requires some contemplation here.....

Their Chesapeake line, which was replaced by the Chatham line, was far superior. The Chesapeake was made with teak. The Chatham is apparently made with maple? It just doesn't last as long outdoors as teak. I'm sure it was cheaper to manufacture the maple. Very disappointing. My Chesapeake furniture lasted for years. I treated it with their teak oil every year and it lasted for years.