Designer/Furniture Store Took My Money and Won't Deliver
Kristi Muller
4 years ago
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Sammie J
4 years agoKristi Muller
4 years agoRelated Discussions
Advice pls - new chairs arrived damaged, store won't replace
Comments (41)It is VERY common for a store to repair an item rather than replace it. This is not because the store wants to shaft the customer. It is usually because the manufacturer will want to send replacement parts (ie, the base of a chair, seat of a sofa, side panel of a bed, etc.) rather than replace the entire piece. This is common sense. Why would any store replace an entire piece when a part can be ordered and make the existing piece new again. Most people have no clue how the industry works nor do they have a clue how most furniture is made and built. If you bought a new car and something was wrong right away, the dealer would repair it, not give you a whole new car. This is standard practice in the furniture industry as it should be. I have worked in furniture for over 30 years with 3 different companies. Repairing before replacing is not a scam and is standard practice in most instances. Most advice given online about how to deal with furniture stores is garbage, and most issues can be resolved with a simple repair of replacement part. If a leather sofa comes with a big scratch, why on Earth would the manufacturer replace the enitre piece when they could replace just a seat cushion, or even send a cut and sew piece of leather for a repair person. American consumers are spoiled and seem to think they can just demand whatever they like from a store and the store has to kiss their ass. Nope!...See Moreremember my problem with my designer & outdoor furniture?
Comments (10)I am so sorry that you went through all that, and sorry that others did as well. It is a shame that you arenâÂÂt getting your money back, but that is why I am going to say what follows here. I donâÂÂt see any benefit in jail time for this. She will cost the state money while she is imprisoned, and will likely not get that much time if this is a first conviction over unordered furniture. YOu and I would see time in jail as a horrible situation. For her, it might be a small price to pay for a short time, until she is free to cheat people again. What I would rather see is that she would have a judgement against her for whatever amount she has stolen, and be in a probation position which required that a certain percentage of any income she would have, either her own or her share of joint income from her spouse, would be paid directly to the state for restitution to you and others. This would include any inheritance, lottery winnings, investment income she has. That probation status would also require that she be reporting and show where she is living,and working. The reason? Because I firmly believe that the character flaws that permitted her to pull this in the first place wonâÂÂt be changed by jail time, but her deception skills and anger will likely increase. There is NOTHING to keep her from pulling the same crap once she is out. Yes, probation costs the state money as well, but nothing compared to housing an inmate, imo. And if she and her DH donâÂÂt work to avoid paying the judgement? The judgement never goes away, and she lives with no income at all....See MorePlz help with defective furniture - Macy's won't refund fully
Comments (54)Update - Thank you all so much for your great ideas. I never expected this kind of response and so appreciate it. We are till working on this...debating whether to try to repair the chair ourselves or raising hell in the ways you all suggested to have it all sent back. First things first...the salesperson who waited on me hasn't been back to work since the delivery. She will be in on Tuesday. She has been on vacation. The store manager has been in NY. The asst. manager won't make a move until the manager returns from NY. So...it's on hold until Tuesday for sure. I did file a complaint with the TX atty general's office. They are looking into it and have notified Macy's about the complaint. I;ve only been in TX a couple of years and was not aware of the TX Deceptive Trade Practices Act. Thanks a lot for that info. And, to clarify a few comments.Yes, I did buy from a real Macy's store that has a furniture department. It wasn't an outlet store. Yes, I did use my macy's card at the store when I purcahased the furniture. They do take credit cards here. I did not order it online. Of course, hindsight is everything, but by using my Macy's card I got a discount. So, I bit. I may call on you all to help in the ways you suggested before it's over with. I truly feel thankful for all the interest and suggestions...the members of this forum are the best...always so helpful and friendly. I would have never thought of half your suggestions. I'll post an update ASAP. Thanks again. You've all made such a difference for me. :-)...See MoreLouisiana Flood took my cabinets- help please
Comments (24)Mary, I'm in a very similar situation as you. I live in Denham Springs and our home was flooded as well. I'm trying to find a custom cabinet maker that isn't three months out. Would you mind sending me the information on whom you used out of Mississippi? It's getting to the point where cabinets will be holding us up as we just are about done with taping and floating our Sheetrock. Any help you could provide would be great. And thanks for this original post as it has been very helpful!...See MoreKristi Muller
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4 years agoLiz
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4 years agocpartist
4 years ago
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