It just came back up for me. Good thing. I just LOVE that site.

Thanks for your questions and suggestions mikie. I have Windows 7, generally use chrome (Version 36.0.1985.125 m) although sometimes switch to IE for the occasional site that isn't optimized for Chrome. Did try to create an email using IE and it made no difference. Not sure what you're asking about online hotmail - my addy is @hotmail.com but it's accessed through Outlook. I do use Adblock+ and have tried turning that off with no change. Also have been using Microsoft Security Essentials and Malwarebytes anti malware (the free version) for quite a while and I'm ashamed to say I don't know how to temporarily disable either one. I know how to remove the programs but can't find a way to temporarily disable - I'm having a duh moment - what am I missing?

Hi Corrine. I hope this is right. It just keeps repeating the timed out phrase. Here it is. sk Microsoft Windows [Version 6.0.6002] Copyright (c) 2006 Microsoft Corporation. All rights reserved. C:\Users\Granniek>tracert 74.55.178.34 Tracing route to server01.manageyourpc.com [74.55.178.34] over a maximum of 30 hops: 1 1 ms 2 11 ms 11 ms 9 ms 216-45-87-193.gvec.net [216.45.87.193] 3 11 ms 9 ms 9 ms 216-45-95-2.gvec.net [216.45.95.2] 4 10 ms * 6 ms gi1-8.ccr01.sat01.atlas.cogentco.com [38.104.164 .1] 5 * * * Request timed out. 6 * * * Request timed out. 7 * * * Request timed out. 8 * * * Request timed out. 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19

When I go to that page, it does not list my system information. So I clicked each additional suggestion. No luck. Specifics are: The Firefox plugin is enabled. Nothing happens when I try to open the Java panel. It won't open. The instructions for clearing the cache do not seem right. When I go to the Edit button, I do not have a + or option to expand. So I could not do that one. I did try to find it through tools - options - advanced - network. It says I have no cache being stored for on or offline (I had just run ccleaner before =- so that cleared the cache, I think). I still selected clear now - but I couldn't tell if anything happened. So all the options either showed no problem =- or I couldn't not execute them. Any pointers would be great. Thanks. Lynn.