So sorry you wet thought this. Things can get crazy in the car world. We once had to walk out of a deal because we couldn't get back fast enough for the sales rep! We had a school concert to go to, and this dealership was not near us. It was one of those things where we were passing by and stopped in spontaneously.

The sales rep was very aggressive that we HAD to come on that day etc. Very strange as we were very interested in the car.

DH was so annoyed he was determined to get a new car for me ASAP. We went to our local dealership and they found one to our specifications.

5 paper miles and 5000 real miles. Good for you for driving away from those scamsters, and writing a review.

Well done! And you got the car you wanted in the first place.

There is a reason I included the name on Yelp in my rant here. . Please feel free to read the review and decide if it is helpful. the general manager put his personal contact information in the Facebook post and my DH said I should thank him for the contact information and tell himI am forwarding it to the district Attorney. (Did I mention my DH is an attorney?)

Nothing gets me angrier than someone trying to swindle me. You go.

I don't see your review, but I note that most of the other reviews are lousy, one or two stars at most. The big 5 star reviews are laughingly fake. Is there a reason your review doesn't show? (ETA: found it---it's there.)

https://www.yelp.com/biz/kia-of-west-chester-west-chester

hmmm, that’s weird. I see it on your link. It is the one that says “Joanne T”

Sad, but there are lots of dealers like that regardless of make. You did the right thing by walking away and I hope you have lots of fun enjoying your new car! What color did you get?

I see the review, 3rd one down (look for the date).

Got it, missed it before.

Why does buying a car have to be such a sleazy experience? Since I was shopping for my last car by myself I felt like I had Sucker written on my forehead. I did do my homework. I found what I wanted at a fair price but they tried to undercut me on my trade in. They knocked several hundred dollars off the value because it was a manual transmission. I started to get up and walk away saying "no deal" when they decided to remove that deduction. I think it helps when you have been out in the business world and aren't meek.

Good for you, Jo. Social media has helped level the playing field thanks to reviews like yours.

You rock!

Good for you for making a stand for what was right and sticking to your convictions.

Good for you for walking away and writing a review.

I hate car shopping for all the reasons that others have stated. When we bought my current car we went through Costco's Auto program. While not totally pain free it was the closest we have come to no BS car buying. We didn't have to negotiate price, as the Costco price was what we wanted to pay after doing our research. We ordered the exact car that we wanted. The only thing that was a pain was all the time that we had to spend at the dealer when we went to pick it up. Even though we weren't financing it, I seem to recall that we still needed to talk to the finance manager so that they could try to sell us an extended warranty.

Bravo to you!!

I read your review and several others. How are they still in business???

So sorry you had to go through this, but you did the right thing--kudos. I have been putting off buying a new car exactly because of stories like yours. Places like the Kia dealership in West Chester reinforce the stereotype of car salesmen.

I then did what any unemployed writer would do--I took to social media - jojoco

I laughed at this. You go! I am so proud of you.

We had a pretty decent experience when we recently bought our new Forester. But they only offered us $1500 on our old Sienna and said it was headed for the parts junk yard. Wrong - we sold it on Craigs list for $3200 to a family who needed a second car. Our mechanic had told us there was probably another 60000 Kilometers available on that car.

This is really horrible to hear this level of deception. In the social media age, you would think they would be more careful, but passing off a vehicle with 5,000 miles with 5 miles is likely even fraudulent. I am glad to wrote to Kia HQ.

If you are buying a model year leftover, they get extra incentives of a few percent from the manufacturer to move these cars. You should be able to get a GREAT price, not a good price, at this time of year, on a new 2018.

My sister bought a demo 2018 Outback but it was clearly sold as used on the CPO plan because it had 1500 miles. But it was otherwise fully loaded V6 and more than 10K under the new MSRP.

I realize people who look to Kia may be looking on a budget, but a $30K+ car is not budget!

Good for you! And it was fraud -- they were not honest.

I always buy used, so I watch the stated vs actual mileage. Executive cars are great deals. I negotiate below internet pricing on these knowing that they’ve been well cared for and driven for six months or less.

If I know what I want, we do the deal online & over the phone. Then I go in and finalize the purchase-check in hand. The dealer knows that is they *’d with me, I’ve got no emotion in the deal.

Oh, and car-buying for me is payback for everything my customers put me through!

Wow! Good for you for walking away and then writing the review. I have not read your review, but would do the same if in your shoes.

I hate car-buying in general, and this is an example of why. Although my last few experiences have beeen very good. In fact, I bought an acknowledged dealer demo with almost 6k miles the last time I bought one. I have bought from this dealer 4 times now and always feel like they do a good job with customer service and are honest.

Crazy how dishonest this place was. We too think we are simple car buyers. But somehow it always takes forever getting in and out of car dealerships and when you leave you feel a bit slimed on.

Good for you! I tried to read your review but I can't seem to find it. I wonder if the manager flagged it.

I had planned to car shop this fall but have been dreading the experience. Your story has put me on alert and has reminded me to have a backbone.

You go girl!

Will you go with me when I go to buy a new car?

Was your review removed? I went to the link and sorted by most recent, and the most recent is 9/7 and I don't see yours.?

I’m glad you walked out. I wonder how many others this dealership has defrauded?

The review is still there, under “Joanne T” i’m not sure if it’s due to all of you wonderful people here, but 10 people have found it “useful“. I also heard back from the Kia motors of America corporate offices. They are forwarding my complaint on to the region. I sent them a picture that showed the paperwork with the falsified mileage. I hope they get nailed!

Yipppeeeeee! I'd love to mark it useful, but don't see the option to do that in an 'unapproved' review. Tell us how and you'll probably get MORE 'usefuls'. :-)

I’ve no idea how to mark it useful. Maybe it’s because I am a new reviewer? I looked for any notifications from yelp asking for action on my part, but couldn’t find anything.

finally found it - way down bottom, there's a link to click for 'not currently recommended' reviews. that stinks that they put you there.

Just wanted to say, after all the mess you had to go through, I hope you are enjoying your new car!

FWIW, here is a screen shot of your review in the "not currently recommended" section. Not sure what you can do about it.

Thanks for the link. I swear I looked and looked and not until I put in the least recommended and then saw the other part, was I was able to see the review. Jojo we are absolutely neighbors by the way. (been here 2 months.:) that's also why I was trying to find this- and we also just bought a new car last week. twins!)

Salonva, That’s so cool that we are neighbors! I’ve been here one month and I am loving it. If you would ever like to meet for coffee , give a shout. I bet dedtired would join us ( and maybe others as well.)

also, I figured out why my review is “not recommended“. I joined Yelp to warn people about the fraudulent practice at Kia of West Chester. Unfortunately, yelp only rewards those who are repeat reviewer‘s. Because this is my first review, I cannot get “recommended“ status yet. I understand the thought process behind it, but it’s unfortunate in my case as I am just trying to protect people.